الوصف الوظيفي

• Assist the Reservations Manager in managing the daily operations of the Reservations Department.
• Supervise and support Reservations Agents in handling individual, group, corporate, and travel-agent reservations.
• Ensure all reservations are accurately entered, updated, confirmed, modified, and cancelled in the hotel system.
• Monitor room availability, rates, restrictions, and inventory to maximize occupancy and revenue.
• Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments regarding room availability and guest requirements.
• Review daily reservation reports, arrivals, cancellations, no-shows, and amendments.
• Monitor overbooking levels and coordinate appropriate actions with the Reservations Manager and Front Office.
• Ensure reservations are processed according to hotel policies, standards, and procedures.
• Assist in managing VIP, repeat, group, and special-request reservations.
• Ensure accurate billing instructions, payment guarantees, room types, packages, and special requests are recorded.
• Handle guest and travel-agent inquiries professionally and resolve reservation-related issues promptly.
• Support the training, coaching, and development of Reservations Agents.
• Monitor team performance and ensure departmental standards are consistently maintained.
• Assist with forecasting occupancy and identifying opportunities to increase room revenue.
• Maintain effective communication with Sales and Revenue Management regarding rates, promotions, groups, and business opportunities.
• Ensure all reservation records and guest information are handled accurately and confidentially.
• Prepare and review departmental reports and provide relevant information to management.
• Ensure compliance with hotel standards, brand standards, and applicable policies and procedures.
• Perform other duties and responsibilities as assigned by the Reservations Manager or management.

المؤهل العلمي

• Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
• الحد الأدنى 2–3 years of experience in hotel reservations or front office operations, preferably with supervisory experience.
• Previous experience in a 4- or 5-star hotel is preferred.
• Good knowledge of hotel reservation systems and PMS.
• معرفة بـ Opera PMS or similar hotel systems is an advantage.
• Good understanding of room types, rates, availability, packages, and reservation procedures.
• Strong English communication skills; additional languages are an advantage.

معلومات إضافية

فريقك وبيئة عملك:
في جملة أو جملتين، قدم الفريق أو العقار أو بيئة المكتب بطريقة تعكس الثقافة
ملاحظة: قد يتم تضمين التخصيص لأي متطلبات محلية أو تشريعية محددة، مثل تصاريح العمل
التزامنا بالتنوع والشمول:
نحن شركة شاملة وطموحنا هو جذب وتوظيف وترقية المواهب المتنوعة.

وصف الشركة

انضم إلى فندق عضو في شبكة أكور، التي تضم أكثر من 45 علامة تجارية، و5500 فندق، و10000 مطعم، ووجهة مميزة لنمط حياة عصري. هنا، نؤمن بك وبإسهاماتك. تتوفر فرص عديدة للتطور والتقدم. كل لفتة، كل ابتسامة، كل عمل، يساهم في خلق أثر إيجابي لا يُنسى لعملائنا وزملائنا، ولكوكبنا أيضاً. معاً، نجسد رؤية الضيافة المسؤولة.

انتهز الفرصة لتصبح من محبي القلب، ودع قلبك يرشدك في هذا العالم حيث تنبض الحياة بشكل أسرع.

المصدر: الموقع الرسمي للوظائف في أكور. قدّم طلبك مباشرةً لدى صاحب العمل.