Position Purpose

To be a passionate host and highly collaborative member of the guest operations team who delivers brand-specific customer experiences, mainly in FO but also in F&B. 

Duties & Key Responsibilities

Being a Great Team Member

• Come to work every day with a big smile on your face 😊

• Be a reliable and motivated member of the guest operations team

• Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel. 

• Be a role model for others by demonstrating brand-unique, passionate, friendly brand-specific guest service at all times

• Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in housekeeping, F&B service and stewarding

• Show interest in learning new skills and acquire new knowledge every day 

• Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts

• Be aware of planned team meetings and learning sessions and attend as required

• Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day

• Volunteer to participate in company campaigns like Travel with Purpose or TM committees

• Execute duties as assigned by the Guest Operations Manager, FO Team Leader and Supervisors

   

Front Office Specifics

• Organise the ‘work area’ to be able to deliver brand-specific customer service from welcome to good-bye 

• Deliver exceptional customer service in all shifts (early, late, night) and enrol Hilton Honors members

• Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly

• Close guest transactions on FO effectively, solicit feedback, and deliver a memorable goodbye (checkout)

• Stay up-to-date in terms of received Guest Feedback (SALT, Social Media)

• Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service

• Duties of a FO Host when scheduled to work in F&B can include the order-taking, delivery of any food and/or beverage items, and clearing of tables

Source: official careers site of Hilton. Apply directly with the employer.