الضيافة الاستثنائية تبدأ بك

تخيّل أنك تُسعد يوم أحدهم. عندما تنضم إلى فريق فنادقنا، هذا بالضبط ما ستفعله في كل مرة تأتي فيها إلى العمل! مدير الجودة at the award-winning Conrad Dubai, you’ll champion exceptional service, turn guest feedback into meaningful improvements, and inspire teams to uphold the thoughtful details that define luxury hospitality. You’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

المسؤوليات

Here’s what you’ll do during a typical day as a مدير الجودة في فندق كونراد دبي:

• Champion luxury service excellence: Lead hotel-wide quality initiatives, ensuring Forbes Travel Guide, Hilton, and Conrad Dubai standards are reflected in every stage of the guest journey.
• Turn guest feedback into meaningful improvements: Analyse feedback from the Stay Experience Platform, ReviewPro, online reviews, and other channels to identify trends and opportunities to elevate the guest experience.
• Evaluate every detail: Conduct quality audits and service observations, working with department heads to identify gaps, understand root causes, and implement lasting solutions.
• Refine the guest journey: Review departmental procedures, service standards, and checklists to promote consistent, intuitive, and personalised service.
• Lead Forbes readiness: Coordinate assessments and improvement activities, helping department leaders and Quality Champions translate standards into thoughtful daily practices.
• Drive measurable progress: Maintain the Quality Improvement Action Plan with clear ownership and deadlines, verifying that completed actions deliver the intended results.
• Inspire service confidence: Partner with Learning & Development to address training needs through targeted coaching, standards briefings, and practical service guidance.
• Keep leadership informed: Prepare insightful dashboards and reports for the General Manager and Executive Leadership Team, highlighting guest satisfaction, reputation, audit results, and improvement priorities.
• Strengthen service recovery: Support department heads in resolving recurring guest concerns with care, addressing underlying causes to prevent repeat issues.
• Lead by example: Demonstrate discreet, attentive guest care, protect confidential information, and make quality a shared priority across the hotel.

المؤهل العلمي

ما يلزم لإنجاح الإقامة

At Hilton, our core values are the driving force behind our success and directly inform the qualities we demand in every team member. This commitment to excellence is exemplified at the Conrad Hotel Dubai, where we unwaveringly deliver superior service and unforgettable experiences for our guests.

شغف بنشر النور والدفء ضيافة. العمل مع نزاهة والحرص الدائم على فعل الصواب. وإلهام الآخرين من خلال قيادة. الاعتقاد بأن العمل الجماعي يُحقق أفضل النتائج. شعور بـ ملكية والمساءلة. والتركيز على الآن, ، مما يضفي طابع الإلحاح والانضباط على كل لحظة، مع العلم أن ذلك يمكن أن يحدث تأثيراً دائماً.

المصدر: الموقع الرسمي للوظائف في هيلتون. قدّم طلبك مباشرةً لدى صاحب العمل.