الوصف الوظيفي

مجالات المساءلة الرئيسية

Rider Onboarding

• Acquire new riders to serve business needs.
• مراقبة مؤشرات الأداء الرئيسية وأداء شركات الخدمات اللوجستية الخارجية.
• Support 3PL companies with their issues and obstacles.
• Prepare and implement a full logistical plan for new expansions of the company’s services.
• Liaise regularly with business management in order to understand ongoing business activities and developments and the implications this will have for coordinated logistics provision.
• Prepare and analyze performance reports in order to ensure that the management has the relevant information needed to support strategic decision-making.
• Resolve critical logistics problems that are related to the distribution of supply vs demand.
• Manage onboarding queue for shops with internal stakeholders and ensure processes are aligned and followed.
• Develop, maintain, and modernize localized training curricula for riders and 3PL operators covering operational efficiency, app usage, customer etiquette, and safety.
• Champion the deployment of training materials via HungerStation Learning Management System (LMS) for remote, on-demand education.
• Establish and scale partnerships with external institutions.
• Measure training efficacy through satisfaction scores and performance data.
• Follow daily operations relating to the job to ensure work continuity.
• Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards .
• Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.

الحوكمة والمرونة

• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost-effectiveness, and productivity enhancement.
• Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.

المؤهل العلمي

المعرفة والخبرة

• 2 – 4 years in logistics or e-commerce operations or relevant experience.
• Negotiation skills.
• إدارة المشاريع.
• Creativity and critical thinking.
• Problem-solving and decision making.
• Analysis and reporting skills.

التعليم والشهادات

• يشترط الحصول على درجة البكالوريوس في مجال ذي صلة.

وصف الشركة

هنجرستيشن هي جزء من مجموعة ديليفري هيرو، المنصة الرائدة عالميًا في مجال التوصيل المحلي، وتتمثل مهمتنا في تقديم تجربة رائعة - سريعة وسهلة، وتصلك إلى باب منزلك. نعمل في حوالي 65 دولة حول العالم. يقع مقرنا الرئيسي في برلين، ألمانيا. أُدرجت أسهم ديليفري هيرو في بورصة فرانكفورت منذ عام 2017، وهي جزء من مؤشر MDAX.

المصدر: الموقع الرسمي للوظائف في شركة طلبات (ديليفري هيرو). قدّم طلبك مباشرةً لدى صاحب العمل.