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Team Coordinator

Project Overview

The project focuses on data collection and usability testing for medical consumer devices, including blood pressure monitors, glucose meters, and weight scales.

Participants will interact with the devices by following predefined scenarios to support structured image data collection in line with project guidelines. All instructions and protocols will be provided to ensure consistency and quality.

Role Overview

We are looking for a Team Coordinator to support local operations and participant management for this project. This role is ideal for someone organized, communicative, and comfortable handling coordination tasks in a dynamic, fast-paced environment.

Key Responsibilities

Coordinate local participants involved in the project

Support onboarding processes, including communication and guidance for new participants

Assist with scheduling sessions and ensuring timely participation

Support device logistics and procurement when required

Ensure smooth execution of local sessions and activities

Monitor and ensure accurate completion of required metadata and documentation

Requirements

Previous experience in coordination, training, or similar roles is a plus

Strong organizational and multitasking skills

Excellent communication skills in English

Knowledge of the local language is preferred but not mandatory

Ability to work independently and manage multiple responsibilities

Availability to support onboarding and operational activities as needed

What We Offer

Opportunity to work on innovative, technology-driven projects

Flexible and dynamic work environment

Exposure to international teams and operations

Source: official careers site of TSMG. Apply directly with the employer.

AI tester with Arabic language

Project Objective

This project aims to test and evaluate one AI agent in the development stage. By asking questions and requests, based on various categories (the training is provided), you will try to force the AI agent to say something harmful, offensive, dangerous or toxic an evaluate it’s responses.

The end goal is to prevent AI agent from sharing any harmful, offensive, dangerous or toxic content to the end users and make it safer.

This role is fully remote, full-time with a duration of several months (depending on the project progress it might be prolonged).

Full online training before the project will be provided.

Responsibilities:

generate requests to the AI agent on the proposed topic;
evaluate the response proposed by agent, classify it accordingly;
meet daily targets;
сommunication with a supervisor.

Requirements:

fluent Arabic;
intermediate English (for training and internal communication with the team);
basic tech savviness;
good time-management skills;
high level of responsibility;
quick learner.

Source: official careers site of TSMG. Apply directly with the employer.

Receptionist

Job Description

Handling all administrative duties required by HR & Admin Manager.
Assisting all departments for sending and receiving courier either documents or parcells.
Greeting of guests and visitors in a friendly manner
Taking all internal and external calls and transferring to appropriate person
Record-keeping of log-books.
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
Assist in keeping the reception and office area clean and tidy, at all times
Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
Preparation, edition, reception, dispatch, filing and archiving of any type of correspondences (mail, fax, etc.)
Assistance in other daily administrative tasks such as providing secretarial assistance and assisting other officers/staff in obtaining delivery of certificates.
Always adhere to all company policies and procedures
Perform other tasks, duties or responsibilities to achieve operations efficiency, as maybe required by C&P Management.

Qualifications

University Degree or International Schools Graduates.
Very Good communication skills
Fluent in English and any other language are an advantage

Additional Information

Experience / Technical knowledge

1-3 Years Experience.

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. SGS operates a network of over 2,000 offices and laboratories around the world.

Source: official careers site of SGS. Apply directly with the employer.

Collection Accountant Officer

Job Description

Job Summary:
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if the customer fails to respond; initiating repossession proceedings or service disconnection and keeping records of collection and status of accounts.

Qualifications

Education: Bachelor (Preferable to have a bachelor of commerce).
English: Very Good English
Experience: 2-3 years in the collection field or a similar position.

The job includes some customer visits when needed with 25% Travel inside Egypt.

Additional Information

– Solid Communications Skills
– Active Listening.
– Attention to details.
– Follow up skills.

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,700 offices and laboratories, working together to enable a better, safer and more interconnected world.

Source: official careers site of SGS. Apply directly with the employer.

Quality Assurance Inspector-Only Port Said Based (ISO 9001, HACCP, ISO 22000)

Job Description

A. Order Inspection & Verification
– Conduct physical quality inspections of all provision orders.
– Verify product freshness, expiry dates, packaging integrity, and compliance with food-safety standards.
– Confirm quantity, assortment, and packing lists against digital orders.
– Ensure temperature-controlled items are properly handled.
B. Documentation & Reporting
– Issue SGS Inspection Reports for all orders.
– Document non-conformities with photos and corrective actions.
– Approve or reject orders based on acceptance criteria.
C. Quality Assurance Oversight
– Monitor compliance with MGH standards, Egyptian food-safety laws, and international marine supply standards.
D. Coordination
– Collaborate with warehouse teams, procurement, and delivery supervisors.
– Participate in QA calibration meetings and audits.
E. Expansion to Other Categories
– Inspect medicine, spare parts, and technical items as operations expand.
F. Compliance & Ethics
– Maintain strict neutrality, confidentiality, and adherence to SGS ethics.

Qualifications

Bachelor’s degree in Quality Management, Food Science, Engineering, Logistics, or similar.

5 to 7 years expereince in Quality Assurance with ISO 9001, HACCP, ISO 22000 certifications.

– Strong knowledge of food safety, cold-chain handling, and QA systems.

– Understanding of marine supply operations is preferred.

Additional Information

How to Apply:

Interested candidates are invited to send their updated CVs to:

Riham.hassan@sgs.com

Company Description

SGS is a Swiss multinational company headquartered in Geneva, which provides inspection, verification, testing and certification services. It has more than 96,000 employees and operates over 2,600 offices and laboratories worldwide.

Source: official careers site of SGS. Apply directly with the employer.

Fresh Grad Textile Engineer-Alex Based

Job Description

Monthly business reports in coordination with all sectors and functions
Coordinate with all sectors with regard to applicable KPIs
Issue the monthly consolidated report related to CRS functions
Manage with all sectors / divisions for volume of clients’ orders / revenue / claims /…. etc.
Follow up the sectors action for clients who stopped / reduced their volume of work.
Coordinate with sectors the outstanding status
Follow up clients’ contacts of sectors (visits, calls, etc.)
Carry out customer satisfaction surveys at planned intervals as per applicable procedures

Qualifications

-Bachelor of Textile Engineering is a must.

-Alexandria residents

-Textile Engineer Experience (0 to 1 years in corporate Textile Industry)

-Very Good English

-Computer skills should be excellent.

Additional Information

How to Apply:

Interested candidates are invited to send their updated CVs to:

Riham.hassan@sgs.com

Company Description

Source: official careers site of SGS. Apply directly with the employer.

Training Academy Coordinator-ISO Certifications

Job Description

The Training Coordinator is responsible for planning, organizing, and managing all aspects of training programs within BA Training Academy.
This role ensures that training sessions are delivered effectively, meet quality standards, and comply with organizational policies and accreditation requirements.
- Develop and maintain training calendars in alignment with business needs and client requirements.
- Coordinate training schedules, venues, and logistics for both in-person and virtual sessions.
- Handle delegate registrations, confirmations, and pre-training communication.
- Maintain accurate records of attendance and participant details in the training management system.
- Ensure timely preparation and distribution of training materials, certificates, and supporting documents.
- Liaise with trainers to confirm content accuracy and compliance with accreditation standards.
- Collect and analyze course evaluations and feedback to identify improvement opportunities.
- Prepare post-training reports and maintain documentation for audit and compliance purposes.
- Provide administrative and logistical support to trainers before, during, and after sessions.
- Ensure smooth execution of training programs and address any operational issues promptly.
- Ensure all training activities comply with SGS policies, accreditation requirements, and confidentiality standards.
- Contribute to process improvements and best practices for training delivery.

Qualifications

Bachelor’s degree in business administration, Education, or a related field.
Minimum 1 year of experience in training coordination, learning & development, or administrative support within a certification or professional services environment.
Proficiency in MS Office Suite and virtual training platforms (Zoom, MS Teams).
Familiarity with Learning Management Systems (LMS) and document control processes.
Strong organizational and multitasking skills with attention to detail.
Excellent communication skills in English and Arabic (written and verbal).
Customer-oriented mindset with a proactive approach to problem-solving.
Ability to work under pressure and meet strict deadlines.

Additional Information

How to Apply:

Interested candidates are invited to send their updated CVs to:

Riham.hassan@sgs.com

Company Description

Source: official careers site of SGS. Apply directly with the employer.

Health & Safety Specialist-Damietta Based

Job Description

Core Responsibilities

I. Management System Implementation & Compliance

System Maintenance: Implement and maintain the company’s HSE Management System to ensure continuous compliance with established standards, specifically ISO 45001:2018 (Occupational Health and Safety) and ISO 14001:2015 (Environmental Management).
Regulatory Assurance: Ensure all operations strictly comply with applicable local regulations, client-specific HSE requirements, and internal HSE policies and procedures.
Documentation Control: Maintain stringent control over all HSE documentation, including reports, checklists, and Non-Conformance Reports (NCRs), ensuring accuracy and coordination with the HSE Manager.

II. Site Operations & Risk Control

Inspections & Audits: Conduct regular, thorough site inspections and safety audits to identify hazards, assess risks, and verify control measures are effective.
Risk Mitigation: Actively participate in the formal Risk Assessment process and review the issuance of Permit to Work (PTW) documents to ensure high-risk activities are safely controlled.
Safety Promotion: Proactively monitor the proper use of Personal Protective Equipment (PPE) and champion initiatives that foster a strong, proactive safety culture among employees and contractors.
Corrective Action: Coordinate with site management and departmental heads to effectively close out all safety observations and audit findings in a timely manner.

III. Incident Management & Training

Incident Response: Support the HSE Manager in all phases of incident investigation, including site assessment, data collection, conducting root cause analysis (RCA), and developing robust corrective and preventive actions.
Training & Awareness: Deliver essential HSE training, including site inductions, toolbox talks, and targeted awareness sessions for all site personnel and external contractors.
Emergency Preparedness: Support and participate in the planning and execution of emergency preparedness drills to ensure site teams are ready to respond effectively to potential crisis scenarios.

Qualifications

Essential Experience & Education

Academic: Bachelor’s degree in engineering, Science, or a closely related technical field.
Experience: Minimum 3 to 5 years of dedicated HSE experience, preferably gained within challenging industrial, port, marine, or service-sector environments.
Technical Knowledge: Strong working knowledge of ISO 45001 & ISO 14001 documentation requirements and internal/external audit processes.
HSE Systems: Excellent foundational understanding of risk assessment methodologies, incident reporting protocols, and overall safety documentation systems.

Needed From Point of View (Key Competencies)

Certification: NIOSH, IOSH, OSHA or equivalent professional HSE certification is highly preferred and will be weighted heavily in the selection process.
Communication: Excellent command of English (both spoken and written) is mandatory due to the multi-site, potentially international client environment.
Software Proficiency: Proficiency in MS Office suite and demonstrable familiarity with modern HSE reporting and management tools.
Accuracy & Detail: The ability to exhibit high attention to detail and accuracy in documentation is crucial for maintaining legal and regulatory integrity.
Proactivity: Must be highly organized, proactive, and capable of managing multiple priorities autonomously while remaining fully committed to the highest standards of safety and environmental protection.

Additional Information

How to Apply:

Interested candidates are invited to send their updated CVs to:

Riham.hassan@sgs.com

Company Description

Source: official careers site of SGS. Apply directly with the employer.

Lifting Engineer (inspection, Operation supervision) Based in Cairo

Job Description

* Plan and supervise lifting operations to ensure safety and efficiency

* Coordinate with rigging teams and operators to execute lifting activities safely.

* Inspection of all lifting equipment and accessories at the Site.

* Periodic Control and Inspection of lifting equipment.

* Weekly check of lifting equipment and tools.

* Document control of all lifting operation.

* Issuance of lifting certificates for all inspected items.

* Provide toolbox talks and training to team members on safe lifting practices.

Qualifications

1- Bachelor’s degree in engineering (Mandatory).

2- Minimum 2-4 years of experience in Lifting Inspection, Construction Sites.

3- Have a Minimum of 2 LEEA Certificates (Foundation, LAC and any other relevant Diploma).

4- Have a Minimum NDT Level II certification in MT, PT, and VT.

5- APLO or equivalent certification.

6- Proficiency in computer skills.

Additional Information

* One-year contract with the possibility of renewal based on performance and business needs.

* Preference for residents of Suez city.

Company Description

Source: official careers site of SGS. Apply directly with the employer.

Health & Safety Supervisor-Only Engineering or Science Background

Job Description

-Holding certificates of OSHA / NEBOSH / NIOSH.

-Solid understanding of ISO 14001 – 45001 (preferably lead auditor).

-Performs HSE site audits.

-Supervise HSE implementation at site.

-Perform site risk assessments.

-Perform accident investigations.

-Provide HSE training

Qualifications

University graduate (B. Sc. engineering, Science )
5-10 years experience
Certificattions: OSHA / NEBOSH / NIOSH
V. Good understanding of ISO 14001 – 45001 (preferably lead auditor)

Additional Information

Flexibility to travel relatively frequently inside Egypt

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Source: official careers site of SGS. Apply directly with the employer.

Freelance Civil Engineer-International Railways Standard (ICE)

Job Description

-Independent Checking Engineer (ICE) to independently review, verify, and validate the Track works Detailed Design.

The objective of the ICE review is to provide an independent technical assessment of the Trackworks Detailed Design and identify any discrepancies, deficiencies, or non-compliances.

The ICE assessment reports will subsequently be utilized as supporting input for obtaining the relevant Independent Safety Assessment (ISA) certification for the design.

Review of the Trackworks Detailed Design against the Employer’s Requirements;
Verification of compliance with applicable international railway standards and contractual requirements;
Review of track alignment, geometry, interfaces, and associated trackwork design parameters;
Review of design reports, drawings, Civil 3D models, alignment and surface XML files, and associated technical documentation;
Identification of discrepancies, technical concerns, design deficiencies, or non-compliances;
Review of responses and revised submissions, where required;
Coordination with CJV, the Trackworks Designer, and other relevant stakeholders as necessary;
Participation in technical meetings and video conferences when required; and
Preparation and issuance of formal independent assessment/review reports for each design submission/package.

The ICE shall verify the design for compliance with:

The Employer’s Requirements;
The applicable contractual requirements;
Relevant international railway standards and codes
Any other applicable technical and safety requirements stipulated under the Contract.

Qualifications

Civil Engineering with +15 Years Hands on experience in International Railways Standards and solid knowledge of the following:
Track alignment documentation;
Trackworks drawings;
Detailed design reports;
Civil 3D (“C3D”) files;
DWG files;
XML files for alignment and surface data;
As-built survey information; and
Other relevant technical documents required for the review.

Additional Information

Flexibility to travel relatively frequently inside Egypt

Company Description

Source: official careers site of SGS. Apply directly with the employer.

Field Inspector-Chemistry Sciences Background

Job Description

Perform regular inspections for assigned tasks in Damietta sites.

Qualifications

Bachelor of Chemistry/Sciences.

Military Service Completed.

Very good Englsih

Very good Communication Skills

Team Worker

Additional Information

Flexibility to travel relatively frequently inside Egypt

Company Description

Source: official careers site of SGS. Apply directly with the employer.

People & Culture Manager

Job Description

Executes and follows-up on Employees opinion survey related activities.
Champions and builds the talent management ranks in support of property and region diversity strategy.
Translates business priorities into property Human Resources strategies, plans and actions
Implements and sustains Human Resources initiatives at the facility.
Coordinates the human capital review process at property and leads succession planning activities on facility and in the market, as appropriate.
Creates value through proactive approaches that will affect performance outcome or control cost.
Monitors effective use of Rixos talent website by facility managers and employees.
Leads and participates in succession management and workforce planning.
Responsible for Human Resources strategy and execution.
Serves as key change manager for initiatives that have high employee impact.
Serves as coach and expert facilitator of the selection and interviewing process.
Surfaces opportunities in work processes and staffing optimization.
Makes staffing decisions to manage the talent cadre.
Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc.
Monitors sourcing process and outcomes of staffing process.
Ensures managers are competent in assessing and evaluating their employees.
Leads the planning of the hourly employee total compensation strategy.
Champions the communication and proper use of total compensation systems, tools, programs, policies, etc.
Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution.
Creates and implement total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities.
Ensures completion of the duties and responsibilities of the properties’ Human Resources staff members, as outlined in applicable job description(s).
Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees.
Serves as resource to property Human Resources staff on employee relations questions and issues.
Continually reinforces positive employee relations concepts.
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

Education: 4-year bachelor’s degree in an accredited university in licentiate of law, Human Resources, Business Administration, or related major;
Education: 5 years’ experience in the human resources, management operations,
Foreign Language: Excellent level of English to be able to write reports according to international standards.
Courses and Training: Prior attendance in courses and seminars in the field.
Computer Literacy: Excellent level of computer skills.
Special Qualifications: Planning and Organizing, Multi-Tasking, Time Management

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Source: official careers site of Accor. Apply directly with the employer.

Assistant Director of People & Culture

Job Description

Oversees the day-to-day operations of the People & Culture department, ensuring that all activities are carried out efficiently, accurately, and in accordance with company policies and established procedures.
Coordinates the implementation of approved People & Culture plans, initiatives, and projects and monitors progress against agreed deadlines and objectives.
Ensures that People & Culture services are delivered consistently across departments and properties, where applicable, in line with company standards and operational requirements.
Identifies operational challenges, administrative gaps, and opportunities for process improvement and recommends appropriate corrective actions to the Director of People &Culture.
Supports the Director of People & Culture in preparing departmental objectives, operational plans, budgets, and periodic performance reports.
Coordinates recruitment activities with department heads and hiring managers to ensure that approved vacancies are filled within the required timeframe and according to established recruitment standards.
Reviews manpower requisitions, monitors vacancy status, and follows up on recruitment progress, highlighting critical positions and staffing shortages to the Director of People & Culture.
Ensures that recruitment documentation, candidate assessments, interview records, reference checks, and employment approvals are completed in accordance with company procedures.
Supports the effective utilization of internal talent by coordinating internal transfers, promotions, employee referrals, and internal vacancy announcements.
Monitors recruitment sources, hiring costs, time-to-fill, and recruitment outcomes and prepares reports to support continuous improvement in staffing efficiency.
Coaches hiring managers on recruitment procedures, interviewing techniques, candidate evaluation, and the importance of fair and consistent selection practices.
Ensures the effective coordination of pre-employment formalities, joining procedures, orientation programs, probationary reviews, and employee integration activities.
Monitors the completion and accuracy of employee documentation, employment contracts, personnel files, and required system records.
Coordinates employee transfers, promotions, changes in employment status, contract renewals, and separation procedures in accordance with approved policies.
Ensures that exit interviews are conducted where applicable, feedback is documented, and recurring concerns are reported to the Director of People & Culture for appropriate action.
Coordinates the timely completion of clearance procedures, final employment documentation, and other required formalities for departing employees.
Supports the maintenance of a positive working environment by promoting open communication, mutual respect, employee engagement, and professional workplace relationships.
Handles routine employee relations matters within the scope of delegated authority and escalates complex, sensitive, or high-risk cases to the Director of people & Culture.
Ensures that employee grievances, concerns, and complaints are documented, followed up, and addressed fairly, confidentially, and in accordance with company policies and applicable legislation.
Coordinates employee engagement initiatives, communication activities, recognition programs, and welfare events in collaboration with the relevant departments.
Follows up on Employee Engagement Survey action plans with department heads, monitors completion, and reports progress and outstanding actions.
Supports the consistent application of disciplinary procedures, ensures that relevant documentation is maintained, and coordinates disciplinary committee meetings when required and authorized.
Monitors employee turnover, absenteeism, grievances, and other employee relations indicators and highlights trends requiring management attention.
Coordinates the implementation of the annual training plan in cooperation with the Learning and Development team and departmental trainers.
Monitors mandatory training completion, departmental training records, orientation attendance, and compliance with established training requirements.
Supports the identification of employee development needs through performance appraisals, departmental feedback, and operational observations.
Coordinates leadership development, cross-training, career development, and internal mobility initiatives in line with approved talent management plans.
Ensures that training records, attendance sheets, evaluation forms, and supporting documents are maintained accurately and are available for audits when required.
Coordinates the annual performance appraisal process, communicates deadlines, monitors completion, and follows up with department heads on outstanding evaluations.
Supports the preparation and monitoring of individual development plans and follows up on agreed development actions with employees and their managers.
Maintains updated records of internal promotions, high-potential employees, and identified development opportunities to support succession planning activities.
Coordinates talent review meetings and prepares the relevant employee data, reports, and documentation for management discussion.
Ensures that performance management procedures are applied consistently and that employee assessment documentation is completed in accordance with company guidelines.
Coordinates the preparation and verification of employee information required for payroll processing, including attendance, overtime, leave, employee movements, and other authorized payroll inputs.
Works closely with the Finance and Payroll teams to investigate payroll discrepancies, resolve data issues, and ensure timely submission of required information.
Monitors employee attendance, overtime, leave balances, absenteeism, and related reports to identify discrepancies and support effective labor cost control.
Coordinates the administration of employee benefits, medical insurance, recognition programs, and other approved employee welfare initiatives.
Maintains the confidentiality of salary and employee compensation information and ensures that changes to employee compensation are processed only with the required approvals.
Assists in preparing manpower cost reports, payroll summaries, and employee-related financial data for review by the Director of People & Culture and Finance.
Ensures the accuracy, completeness, confidentiality, and proper maintenance of personnel files, employee records, P&C databases, and electronic documentation.
Monitors the preparation and submission of monthly People & Culture ports, including headcount, vacancies, turnover, absenteeism, labor costs, overtime, and employee movements.
Ensures that P&C systems and employee databases are updated promptly following recruitment, transfers, promotions, salary changes, and employee separations, subject to the required approvals.
Coordinates the preparation of P&C reports, presentations, dashboards, and supporting documentation for management meetings and internal reviews.
Ensures that employee information is accessed, processed, retained, and disclosed only in accordance with applicable data protection requirements and company policies.
Monitors the maintenance of employee notice boards and internal P&C communication channels to ensure that approved information is accurate and up to date.
Ensures that day-to-day P&C procedures are carried out in accordance with applicable labor legislation, company policies, and approved operational standards.
Monitors employment documentation, statutory records, and required submissions to relevant governmental and regulatory authorities, in coordination with the responsible parties.
Supports internal and external P&C audits by preparing required documents, reviewing personnel records, and following up on identified corrective actions.
Monitors the validity and completeness of employment-related documentation and escalates potential compliance risks to the Director of People & Culture.
Coordinates the implementation of approved corrective and preventive actions arising from audits, inspections, and compliance reviews.
Supervises and coordinates assigned People & Culture team members, ensuring clear task allocation, accountability, and timely completion of departmental responsibilities.
Provides day-to-day guidance and coaching to P&C team members to improve service quality, technical knowledge, productivity, and professional development.
Identifies training needs within the P&C team and coordinates appropriate learning opportunities to strengthen operational capability.
Encourages collaboration between People & Culture and other departments to resolve operational issues and improve employee service delivery.
Maintains effective working relationships with department heads, employees, and support functions while ensuring appropriate confidentiality and professional conduct.
Acts on behalf of the Director of People & Culture during periods of absence when formally delegated, within the limits of approved authority and company procedures.
Maintains regular communication with department heads to address staffing requirements, employee concerns, training needs, and other P&C operational matters.
Participates in departmental and management meetings as required and provides accurate P&C updates, reports, and follow-up actions.
Advises managers on the practical application of P&C policies and procedures and refers matters requiring management approval or specialist advice to the appropriate authority.
Supports the implementation of organizational initiatives and operational changes by coordinating employee communication and following up on agreed activities.
Promotes a service-oriented approach within the P&C department and ensures that employee and management inquiries are handled professionally and within reasonable timeframes.
Supports the implementation of the property’s occupational health and safety procedures within the scope of P&C responsibilities.
Coordinates employee safety orientation and relevant mandatory training in cooperation with the Safety and Security departments.
Participates in emergency response activities when assigned and supports employee communication and attendance coordination during emergency situations.
Ensures that work-related incidents involving employees are reported and documented through the established procedures and referred to the appropriate departments for investigation and follow-up.
Promotes environmental awareness within the P&C department and encourages responsible consumption of paper, stationery, water, energy, and other resources.
Supports the implementation of approved energy-saving, waste reduction, recycling, and environmental protection initiatives.
Ensures that any chemicals or hazardous materials handled within assigned duties are managed safely and in accordance with applicable legislation and property procedures.
Complies with applicable quality management, food safety management, environmental management, and occupational health and safety requirements relevant to the position.
Participates in departmental training, inspections, and audits related to applicable management systems and follows up on assigned corrective actions.
Maintains strict confidentiality regarding employee records, compensation information, investigations, and other sensitive People & Culture matters.
Demonstrates professional conduct, integrity, fairness, accountability, and compliance with the organization’s code of conduct and policies.
Ensures that all assigned responsibilities are performed in accordance with the hotel’s service standards, operating procedures, and organizational values.
Performs any additional duties assigned by the Director of People & Culture, General Manager, or hotel management that are consistent with the position and operational requirements.

Qualifications

Education: Bachelor`s degree or 2-years degree from an accredited university in licentiate of law, Human Resources, Business Administration, or related major
Experience: 4 years’ experience in the human resources, management operations, or related professional area.
Foreign Language: Sufficient level of English to be able to write reports according to international standards.
Courses and Training: Sufficient theoretical and practical background. Prior attendance in courses and seminars in the field.
Computer Literacy: MS Office applications.
Skills: Has good command of the legislation and procedures related to the job and department. Is familiar with other processes that affect the job. Is responsible for managing and/or implementing sub-process. Expected to integrate and coordinate an important unit of the facility.

Additional Information

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Sous Chef / Assistant Executive Chef

Job Description

We are seeking an experienced and detail-oriented Sous Chef / Assistant Executive Chef to join our culinary team in Luxor, Egypt. In this pivotal leadership role, you will work alongside the Executive Chef to oversee kitchen operations, maintain exceptional food quality standards, and mentor a diverse culinary team. This position offers the opportunity to showcase your culinary expertise while contributing to an elevated dining experience in one of Egypt’s most prestigious hospitality destinations.

Oversee daily kitchen operations and ensure smooth workflow across all stations
Assist the Executive Chef in menu planning, recipe development, and culinary innovation
Supervise and mentor kitchen staff, providing guidance on food preparation techniques and professional standards
Maintain strict adherence to food safety, sanitation, and hygiene protocols
Monitor food quality, consistency, and presentation across all dishes
Manage inventory, portion control, and food costs while minimizing waste
Coordinate with other departments to ensure seamless service delivery
Train and evaluate kitchen staff performance, fostering a collaborative and professional environment
Prepare and execute complex dishes with precision and creativity
Ensure compliance with all health and safety regulations
Assist in scheduling and managing kitchen staff assignments
Contribute to continuous improvement of kitchen processes and procedures

Qualifications

Minimum 5 years of professional culinary experience in a high-volume kitchen environment
Proven experience in a supervisory or leadership role within a kitchen setting
Advanced proficiency in knife skills, food preparation, and cooking techniques
Current food safety and hygiene certification
Strong knowledge of international cuisines and culinary methods
Demonstrated ability to manage inventory, costs, and kitchen resources effectively
Excellent organizational and time management skills
Proficiency in kitchen management systems and food service software
Strong interpersonal and communication skills with the ability to lead and motivate teams
Ability to work in a fast-paced environment while maintaining attention to detail
Knowledge of Egyptian and Middle Eastern cuisine (preferred)
Experience in luxury or fine dining establishments (preferred)
Culinary training, apprenticeship, or formal culinary education (preferred)
Proven track record of mentoring and developing culinary talent (preferred)

Additional Information

Must be able to work and reside onboard Mövenpick Royal Lotus throughout assigned cruise schedules.
Must be flexible to work shifts, weekends, public holidays, and extended hours according to operational requirements.
Experience in international hotel chains, luxury cruise ships, or high-volume buffet operations is highly desirable.
Ability to manage food production efficiently within the space and storage limitations of a cruise vessel.
Must ensure consistent food quality, presentation, and service throughout the cruise itinerary.
Strong awareness of food safety, HACCP requirements, temperature control, and proper food storage under onboard operating conditions.
Ability to coordinate effectively with the Executive Chef, Restaurant Manager, Purchasing, Stores, and Stewarding teams.
Commitment to Accor and Mövenpick brand standards, Heartist culture, guest satisfaction, and culinary excellence.
Must demonstrate effective leadership, teamwork, adaptability, and problem-solving skills in a multicultural working environment.
Commitment to sustainable culinary practices, including food waste reduction, responsible stock management, and efficient resource utilization.
Must comply with onboard safety procedures, emergency instructions, and all applicable company policies.
Willingness to support special events, themed dinners, and culinary experiences designed to enhance the guest journey aboard Royal Lotus.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

revenue manager

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

Source: official careers site of Accor. Apply directly with the employer.

UAE Partner Care Advisor (Voice)

About Us

Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others.

Your role

As a Partner Care Advisor, you will be crucial in providing answers to merchant queries through phone, website and live chat related to Tamara’s services. This role will be based in our Cairo, Egypt office and is an on-site role.

Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.

With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
Identify customer questions, concerns, and overall needs.
Provide accurate answers and solutions to customer queries.
Reviewing customer accounts and transactions while resolving issues.
Giving detailed explanations of services.
Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
Reviewing customer accounts and transactions while resolving issues.
Giving detailed explanations of services.

Your expertise

University Graduates.
Previous customer service experience is a plus.
Native Arabic speaker.
Fluency in English Language, B2 profile.
Ability to use computers.
Ability to use internet applications.
Great verbal & written communication skills.
Ability to handle customers’ issues.
Ability to solve problems in a short period of time.
Flexibility with rotational working hours/days.

Source: official careers site of Tamara. Apply directly with the employer.

UAE Partner Care Advisor (Non-voice)

About Us

Your role

We’re seeking Partner Care Advisors to join our team. In this role you will be crucial in providing answers to merchant queries through website and live chat related to Tamara’s services. This will be based in our offices in Cairo, Egypt.

Your responsibilities

Answer inbound Calls, Emails and respond to live chats in an efficient manner.
Identify customer questions, concerns, and overall needs.
Provide accurate answers and solutions to customer queries.
Reviewing customer accounts and transactions while resolving issues.
Giving detailed explanations of services.
Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
Reviewing customer accounts and transactions while resolving issues.
Giving detailed explanations of services.

Your expertise

Minimum 1 year of customer experience in the local market
Previous customer service experience is a plus.
Native Arabic speaker.
Holds a university degree
Fluency in English Language, B1 profile.
Ability to use computers.
Ability to use internet applications.
Great verbal & written communication skills.
Ability to handle customers’ issues.
Ability to solve problems in a short period of time.
Flexibility with rotational working hours/days.

Source: official careers site of Tamara. Apply directly with the employer.

UAE Customer Care Advisor (Voice)

About Us

Your role

We’re seeking a Customer Care Associate for our UAE Customer Experience. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara’s services. This role will be based in our Cairo Office and will be an onsite role.

Your responsibilities

Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
Identify customer questions, concerns, and overall needs.
Provide accurate answers and solutions to customer queries.
Reviewing customer accounts and transactions while resolving issues.
Giving detailed explanations of services.
Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
Reviewing customer accounts and transactions while resolving issues.
Giving detailed explanations of services.

Your expertise

Minimum 1 year of customer experience in the local market
Previous customer service experience is a plus.
Native Arabic speaker.
Holds a university degree
Fluency in English Language, B2 profile.
Ability to use computers.
Ability to use internet applications.
Great verbal & written communication skills.
Ability to handle customers’ issues.
Ability to solve problems in a short period of time.
Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply.

Source: official careers site of Tamara. Apply directly with the employer.

UAE Customer Care Advisor (Non-voice)

About Us

Your role

We’re seeking Customer Care Advisors to join our teams. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara’s services. This will be based in our offices in Cairo, Egypt.

Your responsibilities

Answer inbound Call, Emails and respond to live chats in an efficient manner.
Identify customer questions, concerns, and overall needs.
Provide accurate answers and solutions to customer queries.
Reviewing customer accounts and transactions while resolving issues.
Giving detailed explanations of services.
Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
Reviewing customer accounts and transactions while resolving issues.
Giving detailed explanations of services.

Your expertise

Minimum 1 year of customer experience in the local market
Previous customer service experience is a plus.
Native Arabic speaker.
Holds a university degree
Fluency in English Language, B2 profile.
Ability to use computers.
Ability to use internet applications.
Great verbal & written communication skills.
Ability to handle customers’ issues.
Ability to solve problems in a short period of time.
Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply.

Source: official careers site of Tamara. Apply directly with the employer.

Real-Time Analyst (RTA)

About us

About the role

We are looking for a skilled and proactive Real-Time Analyst (RTA) to join our Workforce Management team. In this role, you will be responsible for monitoring real-time performance across all service channels (Phone, Chat, and Email) and ensuring optimal schedule adherence to meet service level agreements (SLAs). Your insights and quick decision-making will play a vital role in maintaining smooth daily operations and delivering excellent customer experience. This role will be based on-site in our Cairo office.

Your Responsibilities

Monitor real-time performance and queue health across all channels (voice, chat, and email).
Identify and escalate service level risks and any deviations from forecast in a timely manner.
Perform intraday adjustments (e.g., breaks, skilling, rescheduling) to optimize resource usage.
Communicate effectively with team leaders and operations regarding any updates, alerts, or risks.
Generate and share hourly, intraday, and daily performance reports with key stakeholders.
Track and report on schedule adherence, attendance, shrinkage, and related KPIs.
Support incident and outage management, ensuring appropriate routing and resource allocation
Utilize WFM tools and platforms (e.g., Calabrio, NICE, Verint, or similar) to execute real-time actions.
Collaborate closely with WFM Planners and Operations to ensure alignment on intraday execution.
Provide recommendations for continuous process improvement in real-time management.

Your Expertise

Minimum 1 year of experience in a Real-Time Analyst or similar WFM position.
Strong knowledge of call center metrics: AHT, ASA, SL, Occupancy, Adherence, etc.
Excellent analytical, communication, and multitasking skills.
Proficient in Excel / Google Sheets; experience with reporting or BI tools is a plus.
Ability to work under pressure and make fast, data-driven decisions in dynamic environments.

Preferred Skills:

Experience managing real-time operations in an omnichannel support environment.
Familiarity with international teams and multiple time zones.
Ability to drive performance improvements and deliver results in a high-pressure setting.
Strong stakeholder management and collaboration skills.

Source: official careers site of Tamara. Apply directly with the employer.

Quality Lead

About us

About the role

We’re seeking a Quality Leader to design, scale, and manage a world-class quality framework across all support functions (Customer and Partner Support). You will own the end-to-end quality program, drive measurable improvements, and embed a strong culture of accountability, coaching, and continuous feedback. This is a critical leadership role aimed at transforming quality from a compliance checkbox to a strategic performance enabler. This role will be based in our Cairo office and will be an onsite role.

Your Responsibilities

1. Strategy & Governance

Enhance the existing quality framework to be aligned with Tamara’s customer obsession and COPC standards.
Define clear quality KPIs, sampling methodologies, and audit scope by channel (chat, email, phone, social, partner support).
Create a governance model linking quality to CSAT, FCR, DSAT root causes, and operations KPIs.

2. Team Management

Lead a team of quality specialists and auditors.
Define team capacity models and performance scorecards.
Embed regular calibration sessions with Ops, Training, and Product.

3. Framework & Tools

Lead the implementation or optimization of the quality management system.
Create audit templates, rubrics, and “What Good Looks Like” playbooks per line of business.
Collaborate with BI to build quality dashboards.

4. Insights & Continuous Improvement

Conduct deep-dive analysis on DSAT, repeat contacts, and poor quality audits to identify systemic gaps.
Translate quality findings into training needs, content updates, process changes, and product feedback.
Present weekly/monthly findings in WBRs and QBRs with action plans.

5. Stakeholder Collaboration

Partner with Training, Content, Product, Operations, and Operational Excellence teams to resolve root causes.
Drive cross-functional alignment on remediation plans for systemic quality defects.
Support new initiatives with tailored QA tracking

Your Expertise

Experience

5+ years in customer experience quality management, preferably in fintech or tech support environments.
Proven track record of designing and scaling QA programs, including calibration and performance insights.
Experience leading teams across multiple geographies or third-party vendors.
Exposure to COPC, ISO 9001, or other quality management standards is preferred
Experience working with Zendesk, Genesys, Tableau, and Quality Management Systems.

Skills

Deep knowledge of QA tools, contact center metrics, and audit methodologies.
Strong analytical and storytelling capabilities; able to turn raw QA data into business insights.
Excellent communication, stakeholder influence, and change management skills.
Advanced English in both written and verbal communication.

Mindset

Obsessed with operational excellence and customer outcomes.
A problem-solver who challenges the status quo and leads with data.
Builder mentality, you don’t wait for frameworks, you create them

Source: official careers site of Tamara. Apply directly with the employer.

Customer Care – Trainer

About Us

Tamara is the leading fintech platform to shop, pay, and bank in Saudi Arabia and the wider GCC region, and Saudi’s first fintech unicorn. Tamara’s mission is to empower people in their daily lives and revolutionize how they shop, pay, and bank. Tamara serves millions of users in KSA, UAE, and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, eXtra, and Farfetch, as well as thousands of SMEs. Tamara is backed by Sanabil Investments, SNB Capital, and Checkout.com, amongst others.

About the Role

The Customer Care Trainer is responsible for delivering training programs that equip Customer and Partner Care teams with the knowledge, skills, and confidence required to provide excellent service.

This role plays a key part in onboarding new hires, reinforcing operational knowledge, and supporting continuous learning across the Care organization. The trainer works closely with the Training Design team and Operations to ensure training delivery is effective, engaging, and aligned with operational needs.

Responsibilities

Training Delivery

Deliver instructor-led training sessions for new hires and existing Customer Care teams.
Facilitate training on product knowledge, systems, workflows, customer/partner service skills, communication techniques, company policies, and new company launches for products/features.
Ensure sessions are engaging, interactive, and aligned with learning objectives.

Onboarding Support

Facilitate onboarding training for new Care representatives, ensuring they are equipped with the knowledge and operational understanding required to begin handling customer interactions.
Support the transition from training to the operational environment by reinforcing key processes and expectations.

Learning Reinforcement

Conduct refresher sessions and targeted training to address knowledge gaps or operational updates.
Reinforce key concepts through coaching, practical exercises, and scenario-based learning.

Training Effectiveness

Gather feedback from participants and stakeholders to evaluate training effectiveness.
Share observations and improvement opportunities with the Training Design team to enhance future training programs.

Training Content Maintenance

Ensure training materials from the Training Design team are used consistently and stay up to date during delivery.
Flag outdated or unclear materials to the Training Design team for review and updates.

Collaboration with Operations

Work closely with Operations leaders and SMEs to stay aligned with process updates, product changes, and operational priorities.
Ensure training delivery reflects current operational practices.

Quality & Coaching Support

Observe customer interactions where relevant to identify learning opportunities.
Provide feedback and reinforcement to support applying training in the live environment.

Continuous Learning

Stay informed about product updates, process changes, and service standards to ensure accurate training delivery.
Continuously improve facilitation techniques to enhance learner engagement and knowledge retention.

Your expertise

Experience: 2–3 years of experience in a full-time training role within customer support, partner support, customer service, or a related environment. TOT certification is a strong plus.
Training and Development Skills: Strong training and development skills are essential. This includes the ability to deliver and implement effective training programs, assess training needs, and evaluate training effectiveness.
Communication Skills: Excellent communication skills, both verbal and written, are critical for a trainer. They must be able to effectively convey information and instructions to trainees, as well as communicate with colleagues and stakeholders.
Customer/ Partner Care Skills: A deep understanding of customer service principles and best practices is essential. Care trainers should be able to coach trainees on how to handle various interactions, resolve issues efficiently, and maintain a positive customer/partner experience.
Organizational Skills: Strong organizational skills are necessary to manage training schedules, materials, and resources effectively. Care trainers often juggle multiple tasks and responsibilities, so the ability to prioritize and manage time efficiently is crucial.
Adaptability: The ability to adapt to changing priorities, technologies, and business processes is important in a fast-paced Care environment. Care trainers should be flexible and able to quickly adjust training programs as needed.

Source: official careers site of Tamara. Apply directly with the employer.

Customer Care Manager – UAE

About us

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

About the role

We’re looking for an experienced Customer Care Manager to lead UAE customer care from our Cairo site. This is a role for a strong leader who manages through Team Leaders but knows the operation cold — someone who leads with full context and credibility, never secondhand. You won’t get blocked by operational detail, you won’t lean on your team to understand your own numbers, and you’ll contribute substantively to how the operation runs. You own the effectiveness and performance of the UAE Customer Care Team. You set the standard and hold the team to it.

Your role

Operational Leadership & Performance Management

Provide strategic to the Team Leaders, overseeing the daily output and supervision of operational performance to ensure interactions reflect positively on the company
Owns department KPIs, including service level agreements, average handling time, customer satisfaction,..etc. and read the raw contact-center and survey data yourself, well enough to know what’s happening without being told.
Manage performance and identify gaps, and drive resolution at the team level coaching, reslotting, queue and workflow adjustments within your operation

Quality Assurance & Continuous Improvement

Partner with Quality Assurance and Training Teams to oversee onboarding training, continuous coaching, and upskilling for better service delivery.
Act as the ultimate escalation point for complex or sensitive UAE customer grievances, resolving issues with high ownership and speed.
Review and analyze customer surveys to gather structured data and research customer opinions of services and the team performance

People Development & Culture

Build a highly motivated team, and high retention culture through transparent performance management, coaching, and regular feedback
Conduct structured performance reviews with Team Leaders, nurturing their leadership capabilities.
Lead recruitment activities to build a top tier talent pool

Candidate Profile & Requirements:

Experience

Proven experience leading managers and Team Leaders in a high-volume, fast-paced, multi-channel customer care operation — ideally owning a contact-center operation end-to-end.
Deep, hands-on operational fluency: you operate the tools, read the data, and know the workflows yourself — a credible operator who leads, not a delegator who relies on the team for context.

Skills and Qualifications

Advanced hands-on experience with modern CRM, telephony, and channel tools (e.g., Zendesk, Salesforce). Strong capability utilizing data visualization tools to track metrics.
Data-driven, emotionally intelligent leader capable of program-managing critical structural changes while maintaining high team morale across an offshore site.
Exceptional ability to interpret raw contact center analytics and survey data into actionable performance improvement plans.
A high bar across the board – from your own contributions to the people you work with to the tools you work on
Strong attention to detail & project management skills
Balance attention to detail with swift execution – we need to do things quickly, and we need to do them well. Juggling those can be challenging, and this should be a strength

Source: official careers site of Tamara. Apply directly with the employer.

Collections Advisor

About Us

Your Role

Tamara is looking for a detail-oriented and proactive Collections Associate to join our Collections Team. In this role, you will act as a vital link for customers navigating the collection process—investigating complaints, validating information, and driving swift resolutions. This position is ideal for a person who can deep dive in customer payments information and thrives in a fast-paced fintech environment and can transform complex escalations into clear, actionable solutions. This role is based in our Egypt office, located in New Cairo.

Your Responsibilities

Escalation Management

Take full ownership of day-to-day collection escalation tickets.
Coordinate with cross-functional teams to ensure timely resolution of customer grievances.

Regulatory Compliance & RCA

Conduct in-depth Root Cause Analysis (RCA) for all regulatory and Legal escalations.
Draft professional, accurate, and compliant responses on Salesfroce portal and Emails.
Identify systemic issues within the collection flow through the collection tickets and suggest process improvements to mitigate future risks.

Quality & Operations Support

Perform daily “mundane” but critical ad-hoc tasks, including call audits and transcript reviews.
Monitor chat and email interactions to ensure agents are adhering to collection guidelines and local regulations.

Your Expertise

Experience: At least 1 year of experience in a high-volume Customer Care or Collections role, specifically within Chat or Email processes.
Bilingual Proficiency: Native or professional fluency in both Arabic and English is mandatory, as you will be handling legal documentation and communicating with diverse stakeholders.
Analytical Skills: Ability to dissect a problem, find the “why” behind an error (RCA), and document it clearly.
Tech-Savvy: Familiarity with CRM tools (Zendesk, Salesforce, etc.) and a high level of comfort with Excel/Google Sheets.

Preferred Skills

Previous experience in the Fintech or BNPL (Buy Now, Pay Later) sector.
Basic understanding of SAMA and CBUAE regulations regarding debt collection.
A “customer-first” attitude even when dealing with difficult financial conversations.

Source: official careers site of Tamara. Apply directly with the employer.

Workshop Concept Manager

Job Description

Plan and execute the marketing strategy for the Bosch Workshop Concept, including budget planning and control, coordination of events, and marketing campaigns.

Roll out new services for the Bosch Car Service network, determining business models, setting pricing strategies, and introducing service packages to develop Value Added Services.

Guide and support the sales team in the implementation of the concept in the market.

Manage relationships with suppliers and other departments in the company.

Develop and lead the concept strategy, establishing mid- and long-term business plans.

Analyse competitors’ activities and identify opportunities for business development.

Coordinate customer surveys and assessments regularly.

Plan Bosch Car Service network expansion per country in the region of North-West Africa.

Set up, lead, and deploy strategic cooperation with key partners.

Support new Bosch Car Service acquisitions through market-specific campaigns.

Follow up on the Bosch Car Service contracting process, revising/updating content based on country-specific regulations and market requirements.

Report to the Workshop Concept North Africa Team leader.

Qualifications

EDUCATION

University degree in marketing, business administration or its equivalent.
Fluent in English and Arabic (French is a plus)

EXPERIENCE

Minimum of 5 years working experience in franchise or network concept
Technical understanding of the automotive industry is a plus

SKILLS

Excellent negotiation skills & Strong target orientation
High efficiency on time management, strong communication skills, ability to build sustainable relationships
PC literate with excellent skills in MS Word, Excel, PowerPoint and Outlook
SAP Knowledge

Additional Information

Agile and flexible in adapting to changing situations
Trustworthy and reliable
Responsible and dependable
Collaborative team player and autonomous
Assertive with clear and confident communication
Hard‑working and disciplined
Knowing how to work in an intercultural group

Company Description

Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Mobility Aftermarket, Power Tools and Security Systems.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Join in and feel the difference.

Source: official careers site of Bosch. Apply directly with the employer.

Sales logistics customer advisor (Outsourced)

Job Description

The Customer Supply Chain Consultant serves as the primary point of contact between the company and customers, ensuring efficient order-to-cash operations and a high level of customer service. This role is responsible for managing customer orders, coordinating logistics activities, handling claims and returns, supporting export operations, and collaborating with internal stakeholders to ensure timely deliveries and customer satisfaction.

Key Responsibilities:

Order Management: Process customer orders, monitor order fulfillment, and manage backorders while providing timely updates to customers.
Customer Support: Handle customer inquiries related to orders, deliveries, claims, and product availability.
Logistics Coordination: Liaise with warehouses, transportation providers, and logistics partners to ensure smooth delivery operations.
Claims & Returns: Coordinate and monitor customer claims, returns, and reverse logistics processes.
Export Support: Facilitate export documentation and transportation processes for international shipments.
Reporting & Documentation: Maintain accurate documentation and prepare reports related to supply chain activities.
Process Improvement: Support automation and continuous improvement initiatives within customer and order management processes.
Cross-Functional Collaboration: Work closely with Sales, Finance, and Logistics teams to resolve customer issues and enhance service performance.

Qualifications

Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field.
Minimum 3 years of experience in Supply Chain, Logistics, or Customer Service within a multinational environment.
SAP experience is mandatory.
Good understanding of supply chain and export processes.
Proficiency in Microsoft Office.
Fluent English communication skills.
Strong customer service, communication, analytical, and problem-solving skills.
Ability to work under pressure and collaborate effectively within a team.

Additional Information

Excellent teamwork and communication skills, with the ability to collaborate effectively across departments and with logistics service providers
Confident and professional manner when interacting with internal teams and external partners
Mobility and flexibility to work across different time zones, including weekends as needed
Willingness and ability to travel during working hours
Strong cross-cultural communication skills and openness to working with diverse international teams
Autonomous and able to work independently with minimal supervision
Responsible, reliable, and self-motivated approach to tasks and deadlines

Company Description

Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Mobility Aftermarket, Power Tools and Security Systems.

Join in and feel the difference.

Source: official careers site of Bosch. Apply directly with the employer.

General Accountant (Maternity Cover – Outsourced)

Job Description

Accounting

Overseeing the daily activities of the accounting and ensuring that all major projects, month-end, and year-end reports are completed accurately and on time
Ensuring that all accounting processes are in line with GAAP and local financial and tax legislation.
Analyzing accounting data and creating reports for management, stakeholders, and external parties (monthly accounts reconciliation)
Updating management, GBs and C/TXR of developments in tax legislation.
Ad hoc support GBs for financial legislations like social insurance
Maintaining the bookkeeping and general ledgers.

Statutory

Managing Statutory activity (including consolidation)
Ensuring Audited financial statements properly and timely finished

Internal controls

performing deductive controls and monitoring performance according to Bosch guidelines

Qualifications

Bachelor’s degree in Business Administration (Accounting – Finance)
IFRS understanding
SAP experience
3 – 5 years of experience

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Source: official careers site of Bosch. Apply directly with the employer.

Sr. Sales Executive

Job Description

About the role

The heart of our mission at talabat is to constantly provide breadth and depth (choice) of restaurants to our users.

We are seeking a motivated, result-driven Sr. Sales Executive to join our experienced team and be the face of talabat to our partners. As a Sr. Sales Executive, you will play a pivotal role in delivering choice to our users by acquiring top restaurants. You will spend your time on the field growing your network and strengthening your pipeline to close deals and help us grow.

Key Responsibilities

Execute a strategic plan to contact, negotiate, and sign top restaurants in your assigned market.
Identify, contact, meet, and close deals with the decision makers of the restaurant partners assigned to you.
Spend your time cold calling or on the field visiting partners to uncover opportunities.
Engage with potential restaurant partners through effective communication channels, including meetings and calls.
Build an in-depth understanding of the restaurants in your assigned area/city.
Go the extra mile to overachieve your assigned target.
Build and manage long term successful relationships with partners.
Own the entire sales cycle from lead generation, cold calling, pitching, negotiating, objection handling, to contact closure and document submission.
Be extremely aware and knowledgeable of your pipeline at a granular level.
Refine sales messaging, prospecting, qualifying, and closing techniques
Report progress, results, expectations to your team leader who will directly support your growth.
Engage with industry events and conferences to establish Talabat as the partner of choice for major brands.
Lead negotiations for complex deals with a focus on achieving favorable terms and mutual value.
Collaborate with cross-functional teams to tailor offerings to meet the unique needs of large-scale partners.
Cultivate and maintain strong relationships with key decision-makers within major brands.
Act as the main point of contact for strategic partners, ensuring their needs are met and issues are addressed promptly.
Mentor junior team members, sharing insights and best practices to enhance overall team performance.
Conduct thorough market analysis to identify trends, competitive intelligence, and opportunities for growth.
Generate regular reports detailing sales performance, pipeline status, and key metrics.

What did we order?

3-5 years of experience in sales and tech
Proven track record of successfully leading and closing complex deals with big brands.
High level of ownership and dedication.
You show creative sales tactics to engage with prospects.
Experience using CRM (Salesforce) and Google Apps.
Demonstrated ability to work collaboratively in cross-functional teams.

Company Description

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.

At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Manager Engineering

Job Description

A little bit about our engineering culture
We love finding new ways to shorten the feedback loops, create together and make an impact. To do so, our engineering culture and practices are based on eXtreme Programming (XP), Domain-Driven Design, Lean and Continuous Delivery. We believe that the assumption behind the “Speed vs Quality” mindset is flawed and that you can both have your cake and eat it too. For us, quality enables speed. Not in 2 years, but now.
Co-creating together with others through Pair and Mob programming helps us deliver more value sooner and find joy in our work by seeking productive human connections with others. We find that engineers seeking to understand our product and business better understand the context of their work, which helps them to innovate, deliver more value to their customers and find more purpose in their work.

ROLE SUMMARY
● Alongside your team counterparts (product, design, data), understand your customer/business needs/desires/problems to drive desired outcomes and create a strategy to drive desire outcomes
● Lead, inspire and empower a talented group of engineers to self-organize and discover, innovate, implement, deploy and own end-to-end complex software solutions
● Develop and grow engineering talent through effective mentoring, coaching, and retention strategies in a hyper-growing, highly competitive economic environment
● Guide your team in creation of software as a solution to an end-to-end problem in your business domain and deliver value in small batches, taking into account non-functional requirements such as availability, scalability, latency and efficiency of talabat’s services in line with our internal engineering standards.
● Guide your team’s discovery, planning and execution to successfully deliver value to
our customers in small batches

Qualifications

The following experience is relevant to us
● Great product sense for selecting the opportunities which deliver impact to our customers
● Able to balance between continuous product discovery and delivery
● Experience building & leading cross-functional, empowered and self-organized teams of multidisciplinary engineers
● Ability to guide & elevate talent via mentoring and coaching
● Strong Stakeholder and Dependency management via proactive communication
● Excellent verbal and written communication skills, capable of creating compelling written narratives to get the key stakeholders engaged
● Humble, curious, and open-minded with a growth mindset, thriving on continuous feedback
● Good understanding of lean/agile values & principles and associated practices
● 6+ years of experience in software engineering, preferably within Extreme
Programming environment (TDD, Pair Programming, Simple Design, and Continuous Refactoring)
● 2+ years of hands-on technical leadership and people management experience
● Experience in Distributed Systems Architecture (Microservices, Event-Driven, and RESTful Services)
● Experience building, maintaining & improving with Trunk Based Development and Continuous Delivery
● Solid experience in designing, implementing, monitoring and scaling of web apps and APIs
● Solid understanding of the full mobile development life cycle
● Strong familiarity with the general mobile landscape, architectures, trends/emerging tech
● Proficient in testing with focus on automated end to end quality
● Experience with cloud platforms, preferably AWS
● Strong understanding of quality, performance, monitoring, alerting and security
standards

Company Description

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We’re all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Sr. Specialist Special Projects & Performance

Job Description

WHAT’S ON YOUR PLATE?

– Lead multiple cross functional projects and new initiatives within the realm of strategic partnerships, product enhancements, cost saving initiatives and operational strategy
– Develop project scopes, timelines and objectives, involving all relevant stakeholders ensuring technical feasibility
- Coordinate internal and external resources for the successful execution of project deliverables
Deliver on the organization’s priorities, working closely with departmental leads in defining, scoping, launching, and implementing new initiatives. Collaborate with decision makers and stakeholders to minimize risk
– Lead monthly performance presentations for regional leadership and effectively communicate project schedule, expectations to team members and stakeholders in a timely and clear fashion
– Provide strong communication across functions as well as development and application of project management standards, tools, and systematic processes
– Reporting on project progress, building tools to support the reporting, updating local and regional stakeholders on best practices.
– Own and manage the monthly P&L best estimate forecasting process, and understand business drivers into bottom-up forecasts across key revenue and cost lines.
– Track actuals vs forecast and highlight risks & opportunities.
– Evaluate funding and investment requests and build and assess ROI models

WHAT DID WE ORDER?

– Bachelor’s Degree from a reputed institution and in related field, MBA is a plus
– 5-7 years of experience in similar industry and experience is required
– Extensive experience in Gantt charts, Data Analytics tools like tableau, looker etc
– Strong skills in Google sheets and Excel
– Excellent stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams
– Ability to analyze data and derive insights from comprehensive data reports
– Ability to deal with ambiguity, work under pressure, handle stress,
– An individual/team contributor who can work in a fast-paced environment with a make it happen attitude
– PMP Certification is a plus

Company Description

talabat is the leading on-demand online food ordering, delivery, takeaway and groceries and convenience retail marketplace in the MENA region, and category leader across eight markets, with operations in the UAE, Kuwait, Qatar, Bahrain, Egypt, Oman, Jordan and Iraq.
talabat’s online marketplace offers customers a convenient, personalised and simple way of ordering food, groceries and other convenience products from a wide selection of restaurants and retailers

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Assistant Category Manager

Job Description

Role Summary

Focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!

What’s on your plate?

Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply.
Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company’s commercial strategy.
Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy.
Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.
Reviewing and resolving any issues with local suppliers.
Assortment:
Ensuring cost efficiency across our consumers that meets their needs/wants.
Defining and maintaining the local assortment and integrating the basic assortment for the department/categories.
Providing regional teams with information regarding products and quantities needed for international and regional contracts.
Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.
Price:
Pricing the items based on pricing guidelines and recommended prices for PL/Imported items.
Collecting market prices and conducting country price audits.
Promos:
Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment.
Developing the country promotion calendar.
Following up and ensuring effective execution of all activities required for each promotional event.
Analyzing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.

Qualifications

What Did We Order?

You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.
You have built teams and led cross-functional projects at scale.
You are very detail-oriented, structured and know how to prioritize — you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.
You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills, and always like to be hands-on with several tools.
You have excellent analytical and communication skills, and always like to be hands-on with several tools.
Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.
Language skills: Fluent English and Arabic.

Company Description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Specialist Inventory Controller – Local Shops

Job Description

Role Summary

We’re looking for a Specialist Inventory Controller to join talabat Local Shops team and play a key role in improving catalog accuracy, product availability, and branch assortment visibility across all stores, focusing on assortment parity.

In this role, you will be responsible for monitoring branch availability, reducing out-of-stock items, identifying catalog issues, and ensuring that all products available on ground are accurately reflected on the application. You will work closely with vendors, operations, scanning teams, account managers, to drive execution and improve the customer experience through better catalog health and availability performance.

What’s On Your Plate?

Daily monitoring of product availability and out-of-stock performance across all branches.
Ensuring all products available on ground are correctly displayed and reflected on the application, ensuring scanned items reflected on cataloge and added on SFTP.
Identifying products with catalog issues such as missing items, wrong mapping, barcode issues, SKU mismatches, and other content-related errors.
Analyzing data to identify the top out-of-stock items, repeated catalog issues, and key availability gaps.
Reviewing branch-level feedback and validating that catalog updates are aligned with actual branch assortment.
Sharing product and catalog issues with vendors and following up until resolution.
Coordinating with district managers to cascade tasks to branches and ensure proper execution and daily follow-up.
Working closely with the scanning team, operations team, vendors, and account managers to resolve catalog and availability issues.
Preparing regular reports and analysis on availability, out-of-stock trends, and catalog performance.
Escalating recurring issues with clear insights, root cause analysis, and action plans.
Maintaining strong follow-up on open tasks and ensuring timely closure with all stakeholders.
Supporting management with accurate data and clear communication on branch catalog health and availability performance.

Qualifications

What Did We Order?

2–4+ years of experience in inventory control, catalog operations, product content, or a related field.
Strong understanding of product catalog structure, including barcodes, SKUs, and product content attributes.
Good knowledge of Google Sheets and the ability to analyze and interpret operational and catalog data.
Strong analytical mindset with the ability to identify trends, gaps, and opportunities from data.
Experience in following up with vendors and coordinating with multiple stakeholders to resolve issues.
Strong communication skills with the ability to interact effectively with senior stakeholders and top management.
Leadership and ownership mindset with the ability to follow up on tasks and drive execution across teams.
Ability to work closely with cross-functional teams
Fluent in Arabic and English.
Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Assistant Store Supervisor

Job Description

Responsible for the operations of the store during his shift, in terms of end to -end operation: managing staff , Ordering, Inbound receiving, stocking, Pick and pack orders
Assists Store supervisor to manage all store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, …)
Assists Store supervisor for Ordering / Store replenishment: by Ensure proper stock in stores (No OOS or OVS) and help to assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment
Inventory management: Support Store supervisor by Ensuring effective stock control function and practices. Support Implementation of inventory process to ensure adequate stock levels and accurate inventory by conducting Store Stock take & Cycle count based on the agreed schedule
Inbound receiving: During his shift , to ensure Accurate receiving of orders as per policies & SOP
Outbound: During his shift , to ensure Efficient and accurate picking and packing of customer orders, as per SOP
Support Store supervisor by monitoring fulfillment processes and recommend improvements to increase productivity and profits.

Qualifications

You have at least 3-5 years of experience in supermarket or restaurant
You are someone energized by the unknown and look forward to learning each day on the job.
Good communication skills, and always like to be hands-on with several tools.
Additionally, you have robust interpersonal and intercultural skills.
Language skills: Fluent English and Arabic would be highly advantageous.

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Assistant Store Supervisor

Job Description

Responsible for the operations of the store during his shift, in terms of end to -end operation: managing staff , Ordering, Inbound receiving, stocking, Pick and pack orders
Assists Store supervisor to manage all store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, …)
Assists Store supervisor for Ordering / Store replenishment: by Ensure proper stock in stores (No OOS or OVS) and help to assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment
Inventory management: Support Store supervisor by Ensuring effective stock control function and practices. Support Implementation of inventory process to ensure adequate stock levels and accurate inventory by conducting Store Stock take & Cycle count based on the agreed schedule
Inbound receiving: During his shift , to ensure Accurate receiving of orders as per policies & SOP
Outbound: During his shift , to ensure Efficient and accurate picking and packing of customer orders, as per SOP
Support Store supervisor by monitoring fulfillment processes and recommend improvements to increase productivity and profits.

Qualifications

You have at least 3-5 years of experience in supermarket or restaurant
You are someone energized by the unknown and look forward to learning each day on the job.
Good communication skills, and always like to be hands-on with several tools.
Additionally, you have robust interpersonal and intercultural skills.
Language skills: Fluent English and Arabic would be highly advantageous.

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Coordinator Environmental Health & Safety – Distribution Center

Job Description

Daily Safety Rounds: Conduct floor walks to check for hazards (e.g., obstructed aisles, leaking pallets, wrong behaviours, wrong use of the equipments, or improper stacking) and ensure the correct use of PPE (Personal Protective Equipment).
Equipment Inspection: Perform daily pre-use checklists for Hand Pallet Jacks and Transpallets. Red-tag and remove any damaged equipment from the floor immediately.
Hands-on Training:
Provide practical training on the use of warehouse tools (PPEs, scanners, and MHE).
Train employees on the correct “Manual Handling” techniques (how to lift/move items without injury).
Conduct “Toolbox Talks” (short daily safety briefings) for the labor team.
Behavioral Monitoring: Monitor and correct employee behavior, such as “speeding” with Forklift, Transpallets or improper use of racking systems.
Damage Reporting: Document and report items damaged due to “unsafe handling” to the Supervisor to identify training gaps.
Fire & Spill Response: Act as a first responder for chemical spills or small fires; ensure fire extinguishers and spill kits are fully charged and accessible.

Qualifications

Holds any relevant bachelor degree with a solid grasp of warehouse hazard identification and PPE standards.
Proficient in conducting safety inspections for MHE (Handpallets/ Forklift /transpallets) and training staff on the safe use.
Experienced in delivering “Toolbox Talks” and manual handling training to large labor teams to improve on-floor behavior.
Skilled in first-response techniques for small fires and chemical spills, including the maintenance of extinguishers and spill kits. 1–3 years of experience in a safety-focused role within a fast-paced distribution center or retail environment.

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Executive Inside Sales

Job Description

We are looking for Inside Sales Executives to join our Sales team and be part of our growth. If you’re hungry for a new adventure, a multinational workplace is waiting for you.

WHAT’S ON YOUR PLATE?

Engage with restaurants and other food-related businesses inquiring about Talabat and drive meaningful conversations to get them to evaluate the full value of what we have to offer.
Receive the leads from the lead generation team, engage with them, and convert the leads to sales.
Maintain accurate records of all sales and prospecting activities to analyze the sales prospects.
Provide future vendors with the best experience by supporting them with timely and accurate information about the onboarding process.
Encourage clients/restaurants to upload menu pictures on Talabat.
Maintain accurate records of all sales and prospecting activities including Sales calls, Closed sales, and follow-up activities until the restaurant goes live.
Partner with the onboarding teams to smoothly bring newly signed partners online.
Achieve and consistently exceed sales goals and contact SLAs.
Act as an ambassador for Talabat’s mission, brand, and product.

Qualifications

University Graduates Only.
Experience in sales or any related field is a must.
Good to excellent command of the English language.
Excellent negotiation and communication skills.
Excellent selling skills are a must.

Company Description

Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We’re all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Sr. Sales Executive

Job Description

ROLE SUMMARY

We are looking for a Sales Executive to join our team and be part of our growth. You will be responsible for onboarding new restaurant partners to the platform, managing the full sales cycle from lead generation to closing deals, expanding our network, and driving growth in your assigned region.

WHAT’S ON YOUR PLATE?

Identify and acquire new restaurant and retail partners through field sales, cold calling, and networking
Generate and qualify leads through research, outreach, referrals, and market mapping to build a strong sales pipeline
Present talabat’s value proposition and negotiate commercial agreements
Onboard new partners and ensure a smooth integration into the platform
Maintain strong relationships with partners to drive long-term collaboration
Meet and exceed monthly sales targets and KPIs
Conduct market research to identify new opportunities and competitive insights
Collaborate with internal teams (account management, marketing, operations) to ensure partner success

Qualifications

WHAT DID WE ORDER?

Bachelor’s degree in Business, Marketing, or a related field.
1–3 years of experience in field sales, preferably in e-commerce, FMCG, or technology startups.
Proven track record of meeting or exceeding sales targets.
Strong communication, negotiation, and interpersonal skills.
Self-motivated with a results-driven approach.
Proficiency in Microsoft Office and CRM systems is a plus (e.g., Salesforce).
Fluency in English.
A car owner is a must.

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Team Lead Rider On Ground Ops

Job Description

WHAT’S ON YOUR PLATE?

Responsible for tracking and enhancing 3pl’s performance in his assigned zones and also responsible for making the day to day operations and communication with the 3pls to be smooth and dynamic.
Responsible for tracking the coordinators and the captains when it comes to 3pl’s requests and inquiries response rate and SLA.
Making sure that Critical Cases ( Jira Tickets ) are closed within SLA.
Send daily reports to Coordinators including their performance & Efficiency + Sharing insights and directions to help them improve Performance.
Responsible for tracking the performance of the vendors on a daily basis and report directly the top offenders to the Supervisor.
Responsible for a zone or more in the district to focus on it’s performance and to dig deeper into the obstacles and raise flags with a detailed reporting and analytics on a daily basis.
Running a weekly live meeting with 3PL managers to assess their performance and recoach them if needed.
To Run a weekly meeting with store managers to insure dynamic and smooth operations and co-operation between both functions.

Qualifications

WHAT DID WE ORDER?

Bachelor’s degree in logistics or any other related field.
3-4 Years of full time experience in logistics.
Experience with drivers.
Flexibility.
Experience managing large groups of people.
Ability to work under pressure.
Leadership skills.
Fluent in both languages Arabic and English.
Communication skills (Written and Verbal).

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Warehouse Data Coordinator

Job Description

Managing the system tasks as well as the documentation tasks inside of the WH
Key user of all the WH systems and is one of a few people that have admin access to the different system features inside of the warehouse
Organizing, planning and generating all the picklist to all the DC operators along with the DC supervisor Organizing, planning and generating all shipment related documents and handing it over to the transportation team
Responsible for the creation and the management of all suppliers returns
Opening, editing, and closing all system-related tasks
Manages and revises all the receiving-related documents and reflects into the system
Arranges, plans and manages regular stock takes and cycle counts with the ICs and the DC supervisor
Communicates with the head office team on the regular reports and system related matters
Coordinates with multiple stakeholders: DC operations team, logistics specialist, inventory controllers, finance head office team
Accountable for all document and archiving related matters
Acts as a point of contact with the system provider (Microsoft dynamics team) for any system related matters or any system related updates
Handles DC petty cash
Maintains all the DC office supplies and machines
Responsible for filling and periodic checks for pest control
cleaning and firefighting related checks
Placing orders for needed equipment’s, and spare parts

Qualifications

No need for specific industry background, but preferably with warehousing background
Technical mastery of systems is a must
Previous knowledge and experience with WMS (warehouse management system)
Strong organization and structuring skills – Good verbal and written communication

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Sr. Specialist Process Improvement

Job Description

As a Sr. Specialist, CX Process Improvement, you will lead the design, development, and continuous improvement of Standard Operating Procedures (SOPs) across Customer Care. You’ll drive process efficiency using Lean Six Sigma methodologies, delivering measurable improvements in customer experience and cost to serve. You will own improvement programs end-to-end — from problem definition through execution, measurement, and iteration — across strategic, operational, and quick-win project tiers. This role is hands-on and cross-functional. You will act as a gatekeeper for new market initiatives and service launches — reviewing requirements, mapping to policies, designing SOPs, and cascading changes through Knowledge management. You will also drive agent empowerment by formulating business cases and feature requests, liaising with Product and Tech through delivery and configuration, and connecting frontline operational insights to product decisions.

WHAT’S ON YOUR PLATE?

1. SOP Design & Development:
Create high-level blueprints and process maps to identify bottle necks and streamline handoffs Develop comprehensive SOPs that streamline processes, enhance quality, and are clear, concise, and actionable Act as gatekeeper on new market initiatives and service launches — review requirements, map to policies, design SOPs, and cascade to Knowledge change management Ensure consistency and cross-functional alignment in documentation across markets and lines of business.

2. Program Ownership:
Take full ownership of assigned CX-PI programs — define the problem, design the improvement, run pilots, roll out at scale, and iterate using the DMAIC cycle Ensure programs drive measurable improvements in experience and cost Continuously optimise programs through structured testing and feedback loops Anticipate risks, track performance rigorously, and adjust course quickly when results do not meet expectations Document program playbooks so they can be repeated and scaled across markets

3. Agent Empowerment & Product:
Formulate business cases and feature requests based on operational insights and voice of customers and agent feedback Liaise with Product and Tech teams through delivery, configuration, and deployment of new features Configure new features and adjust SOPs accordingly to reflect system changes Connect frontline agent needs to product decisions, ensuring tools and systems support resolution quality Sr. Specialist, CX – Process Improvement

4. Communication:
Share improvement results in a structured, proactive way with leadership and markets Present root cause analyses and recommendations persuasively to senior stakeholders Capture learnings from each program and circulate them as best practices to raise the bar across the CX function

5. Stakeholder Management:
Partner with SSC, local markets and, Product (DH & talabat product) teams to align on priorities and unblock execution Provide the right data and context to help product and tech teams make decisions and prioritize projects with highest impact Escalate blockers and hold stakeholders accountable, while focusing primarily on enabling execution and driving cross-functional alignment on process changes

WHAT YOU BRING TO THE TABLE?

– 5+ years of experience working in contact centers

- Demonstrated experience in AI projects with partial or full automation projects

– Demonstrated experience applying Lean Six Sigma or equivalent process improvement methodologies

– Experience leading projects end-to-end, including timelines, deliverables, and stakeholder communication

– SOP creation and process mapping proficiency — strong experience developing, maintaining, and visualizing processes using tools like Visio, Figma, Miro, or similar

- Critical thinking and data analysis proficiency to identify root causes and drive decisions

- Ability to lead workshops and influence without authority across cross-functional teams

- Strong written and verbal communication; ability to communicate complex analysis simply and persuasively

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Account Manager

Job Description

As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.

WHAT’S ON YOUR PLATE:

Partner Relationship Management:

Build and maintain strong, long-term relationships with existing restaurant and vendor partners.
Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.
Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.

Data-Driven Consulting:

Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.
Share actionable recommendations based on performance metrics to drive revenue and efficiency.
Conduct regular business reviews to align on results, opportunities, and growth plans.

Account Growth & Optimization:

Identify growth opportunities within the portfolio – upsell services, suggest cross-promotions, and improve partner performance.
Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.
Recommend and coordinate marketing campaigns and promotional offers to drive order volume.

Cross-Functional Collaboration:

Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.
Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.

Contract Management & Compliance:

Negotiate and renew commercial agreements to ensure a fair and strategic partnership.
Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.

Qualifications

Bachelor’s degree in Business, Marketing, or a related field.
2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).
Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.
Excellent communication, negotiation, and interpersonal skills.
Customer-first mindset with a strong focus on delivering value to partners.
Residency in Alexandria is a must
Self-starter with the ability to work independently in a fast-paced environment.

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Manager Rider Quality & Compliance

Job Description

We are seeking a dynamic and experienced individual to join our team as a Rider Quality & Compliance Logistics Manager. In this role, you will be responsible for overseeing and optimizing the quality and compliance aspects of our rider operations, and ensuring smooth flow and on-ground day to day operations of On-Road Quality Control Patrollers (t-patrollers).

The ideal candidate will have a strong background in logistics, a keen eye for compliance, and a passion for ensuring a seamless and compliant rider experience through a data driven approach.

What’s On Your Plate?

Quality Management:

Develop and implement quality management processes to ensure the highest standards of service and efficiency in rider logistics.
Conduct regular audits and assessments to identify areas for improvement and ensure adherence to quality standards.

Compliance Oversight:

Drive the Rider Appearance and Behaviour compliance across the market.
Ensure the riders are delivering the best in class customer experience through data monitoring.
Develop and maintain a comprehensive compliance matrix for the riders to ensure the regional requirements are being met.
Stay informed about local, and regional changes and regulations affecting rider logistics.
Ensure riders and logistics operations comply with relevant laws, regulations, and industry standards.

Performance Monitoring & Improvement:

Follow up on key performance indicators (KPIs) for rider Quality logistics scores (RQS) and compliance.
Regularly assess and analyze performance data to identify trends, areas for improvement, and implement corrective actions / Update compliance matrix when needed.
Drive the Rider Quality OKR improvement across the market.
Drive continuous improvement initiatives by identifying opportunities for efficiency and effectiveness in rider logistics.
Implement best practices and stay abreast of industry trends to enhance the overall quality of rider operations.

Safety Measures:

Implement and monitor safety measures to ensure the well-being of riders during their operations.
Collaborate with relevant stakeholders to address safety concerns and implement preventative measures.

Documentation and Reporting:

Maintain accurate and up-to-date records related to rider compliance and quality.
Generate regular reports for management, highlighting key performance metrics and compliance status.

Training and Development:

Collaborate with the training team to create materials that promote adherence to quality and compliance standards.
Coordinate with the rider training team to design and deliver compliance training programs for riders, ensuring they are well-versed in safety regulations and operational compliance.

Communication and Collaboration:

Foster strong communication channels with riders, local logistics teams, and regional logistics leadership.
Collaborate with cross-functional teams, including operations, compliance, and product, to ensure seamless integration of quality and compliance processes.

Qualifications

What Did We Order?

Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
Good communication skills in English and Arabic language.
Confident user of Excel, Google documents, spreadsheets, and smartphone apps.
Analytical thinker, who is able to find solutions that are practical and effective.
Excellent leadership skills: Experience with managing a bigger group of people.
Proven experience in logistics and compliance management, preferably in the transportation or delivery industry.
Ability to work under pressure, handle stress, and handle many people with different personality types, diverse levels of education and abilities.
Good understanding of local areas and the street system and road network (must have local Egypt experience)
Can-do attitude, problem solving skills and passion for the food industry.
Knowledge of safety protocols and compliance standards.

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Store Supervisor

Job Description

What’s On Your Plate?

Responsible for the operations of the store end to -end operation: Staffing & scheduling, Ordering, Inbound receiving, stocking, Pick orders, pack orders, expense control within set operational standards
Coordinating and supervising store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, …)
Ensure efficient utilization of pickers with multi tasking role in order to optimize UTRs
Ordering / Store replenishment: Ensure proper stock in stores (No OOS or OVS) by assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment
Inventory management: Ensuring effective stock control function and practices. Implementation of inventory process to ensure adequate stock levels and accurate inventory
Inbound receiving: Accurate receiving of orders as per policies & SOP
Outbound: Efficient and accurate picking and packing of customer orders, as per SOP
Constantly monitor fulfillment processes and recommend improvements to increase productivity and profits.
To supervise assigned store, ensure profitability, provide good service and ensure development of employees
Managing store personnel ensuring effective use of resources and meeting service level standards
Monitoring, managing and controlling costs against the budget, maximizing cost effectiveness of stores operations
Ensuring implementation of actions pertinent to store-related shrinkages
Ensuring that equipment, infrastructure, etc. in stores are used properly and, at all times, maintained in good condition
Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally
Discussing with the Ops manager stores’ issues/problems and propose solutions
Supervise all the maintenance internal activities and / third party suppliers.
Ensuring appropriate and safe use of material handling equipment

Qualifications

You have at least 4 years of experience in supermarket or restaurant
You are someone energized by the unknown and look forward to learning each day on the job.
Good communication skills, and always like to be hands-on with several tools.
Additionally, you have robust interpersonal and intercultural skills.
Language skills: Fluent English and Arabic would be highly advantageous.

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Assistant Store Supervisor

Job Description

● Responsible for the operations of the store during his shift, in terms of end to -end operation:
managing staff, Ordering, Inbound receiving, stocking, Pick, and pack orders
● Assists Store supervisor in managing all store operations (i.e. selecting people, scheduling
We’re hiring
Assistant Store Supervisor
shifts, routine and preventive maintenance, …)
● Assists Store supervisor with Ordering / Store replenishment: ensuring proper stock in stores
(No OOS or OVS) and helping to assess the inventory and issuing orders based on the input
and assessment of demand planner plus physical stock assessment
● Inventory management: Support Store supervisor by ensuring effective stock control
functions and practices. Support the Implementation of the inventory process to ensure
adequate stock levels and accurate inventory by conducting Store Stock take & Cycle count
based on the agreed schedule
● Inbound receiving: During his shift, to ensure accurate receiving of orders as per policies &
SOP
● Outbound: During his shift, to ensure efficient and accurate picking and packing of customer
orders, as per SOP
● Support Store supervisor by monitoring fulfillment processes and recommending
improvements to increase productivity and profits.
● Help Store supervisor by Ensuring implementation of actions pertinent to store-related
shrinkages
● Supervising the effective implementation of hygiene, sanitation, security, and safety
standards, as well as service level standards and ensuring a high level of customer service
both internally and externally during his shift
● Discussing with the Store supervisor all issues/problems and propose solutions

Qualifications

● You have at least 2-3 years of experience in supermarket or retail
● Proven Excel skills
● Good communication skills, and always like to be hands-on with several tools.
● Language skills: Good English written (Professional writing: Emails, Communication, and
reading) and spoken and Fluent Arabic

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Stock Controller

Job Description

Conduct all types of cycle counts at stores (Random, Hybrid and Manual)
Identify the SKUs having high quality complaints and perform daily checks to ensure that high quality standards of products are maintained at store
Ensure that quality checks are done of high selling items as a precautionary measure to reduce complaints
Rigorous quality checks on fresh and ultra fresh items
Random checks on packed orders to ensure that packing SOPs are adhered by pickers
Highlight issues related to any particular SKUs or Pickers behaviour to relevant stakeholders
Find the root cause for all complaints related to Quality, Expiry and damages and initiate actions to reduce them
Make sure that no damage, expired or poor quality products are on the shelves
The candidate will be indirectly reporting to Inventory Controllers

Qualifications

High school diploma or equivalent
Previous experience in warehousing or Quality control preferably in grocery industry
Good communcation and teamwork skills
Ability to manage time and priorities in a fast paced environment
Familiarity with quality control and basic computer skills

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Receiver

Job Description

Receiver will be responsible for all stock receiving at stores ensuring that all stocks are inspected thoroughly for quality, expiry and count accuracy. They will make sure that the store inventory is properly merchandized and organized on racks, freezers and chillers also they be working in close coordination with suppliers and inventory team
Receive incoming stock shipments from suppliers, distribution centre and stores
Inspect all deliveries for damages, discrepancies and shortages and report timely to relevant stakeholders
Ensuring invoice matching along with price and expiry check for all products
Conduct thorough quality checks on fresh and ultra fresh items to ensure all products meet high quality standards
Accurate recording on all receivings in warehouse management system
Merchandize, replenish and organize the store inventory using First Expire First Out (FEFO) method
Ensure putaway of the received stocks on shelves is completed timely with the help of pickers
Keep store aisles clear at all time and ensure that no stock is stored on aisles blocking the staff movement
Work closely with suppliers, commercial and Inventory team to resolve any shipment related issues
Ensure receiving area and store remains clean and well organized
Ensure that all logs related to supplier receivings are maintained at the store
Effective coordination and collaboration with the inventory team

Qualifications

High school diploma or equivalent
Previous experience in warehousing, stock receivings or inventory management preferably in grocery industry
Good communcation and teamwork skills
Ability to manage time and priorities in a fast paced environment
Familiarity with inventory management system and basic computer skills
Capability to handle physical tasks in various store conditions

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Manager People Partnering – instashop

Job Description

We are looking for a Manager – People Partnering to join our Instashop team and be part of our growth. If you’re a people person who is hungry for a new adventure, a fast-paced workplace is waiting for you.

Act as a trusted advisor to Instashop leadership teams on organizational design, talent strategy, workforce effectiveness, culture, and leadership capability.
Translate business strategy into actionable people priorities.
Drive alignment between business objectives and HR execution.
Lead talent reviews and succession planning processes to enable effective internal mobility and succession planning.
Provide data driven recommendations on organizational health, retention, engagement, and capability gaps.
Evolve Employee Experience by facilitating processes and developing new programs.
Bridge management and employee relations by addressing demands, grievances or violations.
Manage and control Manpower Plans & Budgets and support the hiring process. Support business needs through the development, engagement, and motivation of employees.
Nurture a positive working environment and interactive communication through proper channels.
Maintain and monitor HR Systems, Data, and procedures.
Implement and manage performance appraisal cycles to drive high performance.
Maintain Reward plans and benefits programs in alignment with the Rewards Centre of Excellence.
Manage reporting and analytics for better decision making in alignment with the Centre Of Excellence.

Qualifications

Bachelor’s Degree within HR / Employment Relations (CIPD Qualification or Coaching background is a plus).
Minimum of 7 years’ experience within HR Business Partnering.
Demonstrated experience managing and influencing stakeholders within complex matrix organizations across multiple markets.
Demonstrated ability operating in ambiguous environments with the ability to provide structure, clarity, and direction.
Ideally with exposure to the following industries: Retail / E-commerce, Logistics / fulfillment (operations heavy environments) or fast growth organizations.
Ability to build and sustain strong professional relationships through collaboration, trust, and a growth oriented mindset.
Ability to maintain confidentiality.
Strong Communication skills (Written and Verbal).

Company Description

About instashop:

With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Customer Service Advisor – instashop

Job Description

About the role:
As a Senior Customer Service Coordinator you will be responsible for managing the customer’s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.

Day-to-Day Responsibilities:

Handling calls and messages from customers, partners, and prospects from our inbound channel
Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
Act as a role model and mentor to the Associates and Coordinators
Responsible for floor support, supporting the team-leader in assisting the team with complex situations
Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders
Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction
Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment
Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable
Staying up-to-date on company policies and procedures to provide accurate information to customers
Participating in initiatives designed to improve customer satisfaction and business performance

Qualifications

High school diploma or equivalent; bachelor’s degree preferred.
Minimum 3+ years of experience in customer service or call center roles

What you will bring

Ability to multitask and handle high call volumes
Effective time management & organizational skills
Exceptional interpersonal and problem-solving skills
Flexible schedule and open to work on a rotational shift basis, including weekends
Genuine care and concern for customer concerns and satisfaction
Strong communication skills in English, both verbal and written

Company Description

About instashop:

instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Coordinator Accounting – instashop

Job Description

As a Coordinator Accounting, you will play an essential role in supporting InstaShop’s operations by managing
partner relationships, assisting with financial processes, and ensuring smooth financial operations across
our growing network of partner shops. You’ll be the go-to person for partner inquiries, help set up new
shops, and support our finance team with monthly closures, playing a vital part in ensuring our partners’
success on the InstaShop platform.

WHAT’S ON YOUR PLATE?

Coordinating the setup and onboarding process for new partner shops, ensuring a seamless integration into InstaShop’s platform.
Providing ongoing assistance to existing partner shops, guiding them through InstaShop’s operational processes, addressing questions, and ensuring a positive partner experience.
Responding to partner inquiries and emails, resolving any issues or questions partners may have regarding their operations on our platform.
Conducting regular updates and adjustments to partner shops’ information as needed to ensure accuracy and relevance.
Supporting the Business Development team by assisting with partner-related inquiries to aid in smooth expansion efforts.
Managing office petty cash, tracking expenses, and ensuring accurate record-keeping for all office-related costs.
Maintaining up-to-date financial records, including bank details for partner shops, to facilitate accurate payments and reporting.
Assisting the finance team with monthly closing tasks, including reconciliation and other accounting responsibilities.

Qualifications

WHAT DID WE ORDER?

Bachelor’s degree in accounting, Finance, Business, or a related field
0 to 2 years of experience in accounting, finance, or a similar role, preferably in e-commerce or retail
Strong organizational and multitasking skills, with an eye for detail
Proficiency in MS Excel
Excellent communication skills.
Knowledge of petty cash management and reconciliation processes.

Company Description

About instashop:

Instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Coordinator Personal Shopper – instashop

Job Description

 Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily
operations and consistent execution of picking activities.
 Monitor operational KPIs including productivity, preparation time, order accuracy, cancellation
rate, substitutions, quality, and SLA compliance, while implementing action plans to improve
performance.
 Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization to
ensure adequate staffing based on business demand.
 Collaborate closely with Customer Service, Live Operations, Fleet, HR, and Retail Partners to
resolve operational issues, improve customer experience, and maintain service excellence.
 Conduct regular performance reviews, coaching sessions, and operational audits for Supervisors
to ensure compliance with company standards, policies, and operational procedures.
 Analyze operational reports and performance trends, identify root causes of performance gaps,
and implement continuous improvement initiatives to enhance efficiency and customer
satisfaction.

Qualifications

 Bachelor’s degree in business administration, Logistics, Supply Chain, or a related field.
 3–5 years of experience in Operations, Retail, E-commerce, Grocery,
 Strong analytical and problem-solving skills.
 Excellent communication and stakeholder management skills.
 Advanced proficiency in Microsoft Excel
 Bility to work in a fast-paced environment and manage multiple priorities.

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Accountant – instashop

Job Description

As an Accountant you will manage the company’s incoming payments by ensuring
that invoices are sent to clients and payments are collected on time. You will reconcile accounts, monitor
outstanding receivables, and generate reports to track payment trends. Your role ensures accurate
financial records and helps maintain positive cash flow for the company.

WHAT’S ON YOUR PLATE?

Consolidating and preparing reports on online sales, including manual adjustments, discounts, bank charges, and commission charges.
Generating weekly reports to show total amounts due to InstaShop partners in UAE and EGP, ensuring timely and accurate transfers.
Preparing monthly and aging reports for receivables, providing valuable insights to relevant stakeholders and management.
Reconciling accounts receivables and payables with partners, ensuring all balances align accurately.
Performing monthly commission analysis and calculations to ensure precise revenue tracking.
Allocating tips on a monthly basis to appropriate parties, including partners, outsourced pickers, and MFC pickers, for UAE and EGP.
Assisting high-value partners with any accounting-related queries to maintain strong partner relationships.
Supporting additional finance tasks as needed, including audit support, ERP activities, and compliance with legal requirements.

Qualifications

WHAT DID WE ORDER?

Bachelor’s degree in accounting, Finance, or a related field.
2+ years of experience in accounts receivable or a similar finance role.
Strong organizational and multitasking skills, with an eye for detail with excellent communication skills.
Proficiency in accounting software (e.g., QuickBooks, SAP) and Microsoft Excel
Understanding of general accounting principles and accounts receivable processes

Company Description

About instashop:

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Sr. Coordinator Campaigns – instashop

Job Description

As a Sr. Coordinator Campaigns, you’ll play an important role in supporting the execution of campaigns in collaboration with our partners. You’ll assist in the planning, implementation, and tracking of promotional activations to enhance engagement and performance.

Developing and implementing innovative campaign strategies in partnership with key retail partners
Identifying opportunities for upselling campaign features to smaller partners and working with the Account Management team to execute them
Collaborating with partner shops to identify existing discounts and promotions that can be leveraged for campaigns
Ensuring accurate visualization of deals, discounts, and promotions in the app, including swimlanes, classifications, category icons, and banner spaces
Regularly auditing live campaigns to ensure accuracy in discounts, promotions, and messaging
Collaborating with creative, CRM, performance, and digital marketing teams to ensure seamless execution and consistency across channels, aligned with business objectives
Tracking campaign performance, prepare reports, and provide updates to senior team members
Assisting in analyzing results to refine short-term and long-term campaign goals
Maintaining a schedule of ongoing and upcoming campaigns
Working with internal departments to ensure smooth and effective campaign delivery
Analyzing performance metrics to adjust short-term, mid-term, and long-term campaign goals

Qualifications

Bachelor’s degree in Business, Marketing, or a related field
Minimum 2+ years of experience in campaign management, marketing, or similar roles
Basic analytical skills and a data-driven approach to support campaign performance
Proficiency in Excel and PowerPoint for organizing and presenting campaign data
Strong understanding of SEO, PPC, social media, and email marketing strategies
Knowledge of analytics tools

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Manager Marketing – instashop

Job Description

As a Marketing Manager you will be responsible for defining, implementing & executing strategic marketing plans that align with marketing & business objectives in order to attract new customers and retain existing ones. You will work closely with cross-functional teams to ensure that all marketing efforts are coordinated and optimized for maximum impact. You will also be responsible for analyzing market trends and customer insights to identify new opportunities for growth.

Strategic Market Ownership: Define and execute Egypt’s localized marketing strategy aligned with commercial goals, unit economics, and growth targets.
Team Leadership & Mentorship: Directly manage, develop, and coach a team of 3 Marketing Executives, fostering a high-performance culture, setting clear KPIs, and guiding daily campaign execution.
Integrated Campaign Management: Oversee end-to-end 360-degree campaigns (digital, OOH, activations, trade marketing) tailored to Egyptian consumer behavior and regional nuances.
Cross-Functional Synergy: Partner with Commercial, Operations, CRM, and Performance Marketing teams to ensure campaign hooks drive immediate app orders and high lifetime value (LTV).
Data & ROI Optimization: Track, analyze, and optimize campaign metrics (CAC, conversion rates, order frequency, ROI) to extract actionable insights and ensure maximum return on marketing spend.
Agency & Partner Ecosystem: Build and manage high-yielding relationships with local creative agencies, production houses, influencers, and FMCG co-marketing partners.
Budget & Commercial Leadership: Manage the Egypt marketing budget, ensuring cost-efficiency, strict ROI tracking, and aligned reporting for the Marketing Director.

Qualifications

Bachelor’s degree in Marketing, Business Administration, or a related field
5–8 years of progressive marketing experience (Experience in Q-Commerce, tech startups, or FMCG in Egypt preferred).
Demonstrated ability to lead, mentor, and build high-performing marketing teams while prioritizing workflows in a fast-paced environment.
Strong analytical skills and the ability to use data to make informed decisions
Experience with digital marketing platforms and tools, including social media, email marketing, and web analytics
Familiarity with the latest trends and best practices in marketing

What you will bring

Excellent communication and interpersonal skills
Strong organizational and project management skills
Ability to work independently and manage multiple projects simultaneously
Strong analytical skills to develop long-term marketing strategies
Innovative mindset to design impactful campaigns and content
Ability to identify challenges and develop effective solutions
Build strong relationships across teams and external partners

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Assistant Distribution Center Supervisor

Job Description

Direct daily floor operations across receiving, putaway, picking, packing, dispatch, quality, and inventory control as assigned.
Drive team-level KPIs (e.g., picking accuracy, throughput, dispatch SLAs) and continuously identify opportunities to optimize workflows.
Ensure proper usage, care, and basic maintenance knowledge of warehouse equipment (MHE, Hools, RF scanners, etc.).
Monitor damage, defectives, and picking inaccuracies; conduct root-cause investigations to prevent recurring operational losses.
Lead and manage a shift/team of ~20–30 full-time and outsourced personnel.
Conduct regular monthly 1-on-1 connects, track attendance, and build clear development plans for team members.
Participate in the recruitment, onboarding, and training processes for new hires and contingent staff.
Actively monitor workforce behavior, enforce company policies, and maintain a high standard of workplace discipline.
Partner closely with Operations Leaders, Demand Planning, Inventory Control, and Finance to maintain smooth operational handoffs.
Collaborate with agency leaders to ensure contractor attendance, alignment, and performance meet operational demands.
Coordinate with other shift supervisors to ensure seamless transition between shifts and consistent application of warehouse rules.
Accountability for stock levels, product availability, and cost containment initiatives within assigned functional areas.
Serve as a role model for safety regulations, ensure a safe working environment, and enforce safety protocols across all teams.
Managed and achieved operational KPIs and SLAs, including picking accuracy, inventory variance, damage reduction, fulfillment rate, UPH targets, SLA compliance, attendance and punctuality, team retention, monthly connect completion rate, and zero-accident health and safety compliance.

Qualifications

You have at least 5-7 years of experience in warehousing & DC.
solid knowledge of all DC operations, inventory control and basic finance knowledge
You are someone energized by the unknown and look forward to learning each day on the job.
Good communication skills, and always like to be hands-on with several tools.
Additionally, you have robust interpersonal and intercultural skills.
Language Skills: Very Good English would be highly advantageous.
Computer Skills: Computer Skills: Very Good in Excel, ERP system.

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Sr. Coordinator Marketing – instashop

Job Description

As a Sr. Coordinator Marketing you will be responsible for promoting the company’s services through marketing campaigns. This role involves researching, analyzing, & developing marketing strategies & campaigns to increase sales, while supporting content management. You must be able to collaborate with various departments to ensure that all marketing efforts are aligned with the company’s overall goals and objectives.

Developing and implementing marketing strategies that align with the company’s goals and objectives
Conducting market research and analyzing data to identify trends and opportunities
Creating and managing marketing campaigns across various channels, including social media, CRM and print
Writing and producing visual content for various marketing materials, including social media captions and stories, content and push notifications
Collaborating with other departments, such as commercials and campaigns to ensure that marketing efforts are aligned with overall business goals
Tracking and analyzing the performance of marketing campaigns and producing actionable insights and recommendations
Staying up-to-date with industry trends and developments, and incorporating them into marketing strategies and content
Handle social media boosting and paid advertising across platforms like Facebook, Instagram and TikTok.

Qualifications

Bachelor’s degree in Marketing, Communications, or a related field
Minimum 1+ years experience in marketing with proven work experience in social media management/marketing
Experience with paid social media campaigns
Fluency in English & Arabic both written & verbal; articulate, with excellent communication and content writing skills
Proficiency with Microsoft Office for producing reports & presentations

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Assistant Manager Demand Planning

Job Description

We’re looking for an Assistant Manager Demand Planning to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!

This role requires you to organise the forecasting demand of supplies to stores, create POs for replenishment and maintaining availability in the stores, with a team of demand planners to manage Back Office data.

Organize the transition to 3PL, manage relations, and secure Talabat with Egypt best practices.
Be accountable for the overall demand planning/replenishment of Tmart stores and warehouses in Egypt and the performance of the direct reports
Manage stock amounting to AED 20M while ensuring the issuance of ~ 8,000 POs weekly for stores and DC
Ensuring timely and accurate analysis and reporting of inventory and purchase forecasts
Provides DP/ replenishment insights and plans/ initiatives to keep availability at par with the management’s business plan, accountable for the holding stock value, supplier service level. Aging stock optimization
Be able to provide solutions and initiatives to solve problems with stocks in the warehouse and stores
Guidance to store supervisors and admins to ensure smooth workflow
Guide the commercial and operations pro-actively to ensure supplies and suppliers are not affected.

Qualifications

Strong knowledge of the fundamentals of demand planning, as well as the ability to work on demand forecasting from A-Z
Experience in FMCG in demand planning and replenishment is a must
Experience in Warehouse management or 3PL partner relation is a must
Data and detail-oriented, and tech-savvy
Ability to guide senior-level executives and manage the expectations of multiple stakeholders
Ability to lead, coordinate, and facilitate the work of others; have supervisory responsibilities
Ability to take a broad perspective to problems and spot new, less obvious solutions
Ability to perform a variety of the most complex tasks and/or lead one or more teams
Be able to use knowledge of how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives
Excellent analytical and communication skills, and always hands-on with several tools

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Staff Software Engineer

Job Description

A little bit about our engineering culture

We love finding new ways to shorten the feedback loops, create together and make an impact. To do so, our engineering culture and practices are based on eXtreme Programming (XP), Domain-Driven Design, Lean and Continuous Delivery.

We believe that the assumption behind the “Speed vs Quality” mindset is flawed and that you can both have your cake and eat it too. For us, quality enables speed. Not in 2 years, but now.

Co-creating together with others through Pair and Mob programming helps us deliver more value sooner and find joy in our work by seeking productive human connections with others.

We find that engineers seeking to understand our product and business better understand the context of their work, which helps them to innovate, deliver more value to their customers and find more purpose in their work.

Role Summary

As a Staff Software Engineer at talabat, you operate across multiple levels, including a team, domain as well as your chapter and the wider Tech org.

On a team level, you are the voice of your chapter, helping teams understand the Chapter direction and providing hands-on technical mentorship. You also might drive critical, complex initiatives impacting multiple teams.

On a domain level, you establish yourself as a partner to your Engineering, Product and Data counterparts (senior managers or directors, other senior engineers). You drive the improvement of systems and processes, simplifying what’s complex and removing bottlenecks. You drive the RFC review process to foster a broad insight into our overall app architecture.

On a chapter level, you are a key contributor to the evolution of your Chapter Vision & Strategy. You sponsor and drive the key Chapter initiatives and orchestrate mentorship efforts across the wider tech org.

On a tech org level, you contribute to the improvement of overall developer experience, from branding initiatives/hiring to helping individuals and teams be more effective. You critically question and drive improvement across the org.

Note:
On top of being the industry leader when it comes to your craft, this role requires someone willing to assume end-to-end ownership of a specific area of our system, willing to amplify your knowledge and support others to explore better ways of developing products.

Qualifications

● Empathetic and able to easily build relationships
● Great verbal and written communication skills
● Humble, curious, and open-minded with a growth mindset, thriving on continuous feedback
● Great understanding of lean/agile values & principles and associated practices
● Solid experience building large-scale applications using modern programming languages (e.g. C#, Java, Go, etc.).
● Proven ability to mentor other engineers
● 8+ years of software engineering experience of which 2+ years should be within Extreme Programming environment (TDD, Pair Programming, Simple Design, and Continuous Refactoring)
● Expert in Distributed Systems Architecture (Microservices, Event-Driven, RESTful Services)
● Familiarity with the general mobile landscape, architectures, trends/emerging tech
● Proficient in testing with focus on automated end to end quality
● Experience working with relational and nonrelational databases
● Exposed to cloud platforms (e.g. AWS, Google Cloud, Azure)
● Experience building, maintaining and improving with Trunk Based Development and Continuous Delivery

Company Description

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We’re all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Coordinator Content Optimization – instashop

Job Description

As a Coordinator Content Optimization, you will join our team and drive the success of our e-
commerce marketplace by creating and maintaining high-quality product descriptions and categories
for our website and applications. You will also evaluate AI model outputs for e-commerce search
relevance and product matching accuracy, working closely with our AI program team to ensure our AI
models deliver high-precision results.

Evaluate AI model outputs for e-commerce search relevance and product matching accuracy.
Apply detailed labeling guidelines and follow strict, multi-step annotation workflows.
Create content for multiple product verticals.
Develop and maintain accurate and compelling product descriptions and categories for our e-commerce marketplace.
Collaborate with cross-functional teams to ensure consistent branding and messaging across all product content.
Stay up to date on industry trends and best practices to continuously improve the quality of product content and ensure all information is current and accurate.
Coordinate with clients to ensure our database is up to date with changes.
Identify edge cases and provide clear, actionable feedback to the product team.

Qualifications

Bachelor’s degree in Marketing, Communications, or a related field.
1+ years of experience in product content creation with a focus on e-commerce.
Prior experience in data annotation, content moderation, or e-commerce catalog QA is an advantage.
Strong command of MS Office.

What you will bring

Fluency in English required
Strong writing, editing, and proofreading skills.
Comfort navigating retail taxonomies, brand variations, and product attributes across various categories.
Familiarity with e-commerce platforms.
Ability to follow detailed AI labeling guidelines without substituting personal bias.
Able to perform complex tasks that require a high level of focus.
Solid analytical skills and market research background.
Strong organizational skills.
Clear written communication skills to articulate edge cases and provide actionable feedback.
Ability to work independently and as part of a team.

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Sr. Manager Commercial

Job Description

Lead and manage a team of Category Managers & Sr Category Managers within one commercial division, ensuring strong commercial performance, team development, and alignment with company strategy.

Core Responsibilities

Lead and manage Category Managers across one division (Food & FMCG, Non-Food).
Own and drive the P&L performance of a portfolio exceeding €100M annually.
Define and execute strategies for assortment, pricing, and promotions.
Build and maintain strategic relationships with key suppliers and partners.
Develop and upskill the category team to ensure consistent execution.
Oversee implementation of core commercial levers aligned with company strategy.
Monitor market trends, customer behavior, and supplier investments to identify opportunities.
Collaborate cross-functionally with Supply Chain, Marketing, and Operations.
Represent the division in leadership forums.
Ensure a strong balance between customer experience and commercial performance.

Qualifications

Requirements

10+ years of experience in retail, e-commerce, or FMCG commercial functions.
Proven experience managing P&L and driving business performance.
Strong leadership experience managing commercial or category teams.
Deep understanding of pricing, assortment, and promotions.
Experience in strategic supplier management and negotiations.
Strong business and financial acumen.
Excellent stakeholder management and communication skills.

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Specialist Demand Planning

Job Description

Responsible for ensuring we have the correct inventory at the stores (No OOS or OVS) by analysing the current inventory status and updating the ordering parameters. Daily monitoring of stock movement, running report of daily inventory adjustment.
Maintaining parameters of the replenishment model and making sure it is accurately input into the system, including lead times, reorder point, economic order quantities, suppliers minimum order quantities, etc.
Preparing demand forecasts and initiating ordering to the stores and tracking receipt of such orders
Managing the relevant inventory in coordination with the Category Managers
Ensuring timely and accurate analysis and reporting of inventory and purchase forecasts
Dispatching orders to suppliers and ensuring proper tracking
Liaising with suppliers for improving collaborative forecasting planning and replenishment
Ensuring maintenance of appropriate and accurate records of in-stock and inventory position are kept.

Qualifications

You have at least 3+ years of experience in Inventory Controlling & Demand Planning
You are very detail-oriented, structured and know how to prioritize — you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.
You are someone energized by the unknown and look forward to learning each day on the job.
You have excellent analytical and communication skills, and always like to be hands-on with several tools.
Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.
Language skills: Fluent English and Arabic would be highly advantageous

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Associate Core People Operations

Job Description

The Associate in People Ops is responsible for managing and resolving complex employee issues That related to Social Insurance and labor Office. This role involves Handling all Governmental Inspections that related to People Ops and addressing findings, Gaps, and concerns, Then Resolve them. The Specialist will collaborate with HR Business Partners, Core Ops team members, and legal teams.

What’s on your plate?

Managing Onboarding Formalities.
Managing Offboarding Formalities.
Managing Medical Insurance activities for all employees.
Managing Payroll effects and ensure no Failures in the reported Data.
Handling End-To-End Social insurance for employees.
Create an accurate Tracker for all employee’s social insurance status.
Generate periodic reports Updated status for social insurance.
Manage employee’s files archiving system.
Handle all Governmental Inspections.
Identify Findings and gaps and the result of inspections and work to resolve them.
Review New Joiners’ Hiring Documents and assure that it’s Completed.
Generate reports related to inspections and its Results.
Stay updated on labor laws, regulations, and industry best practices.

Qualifications

What did we order?

• University degree in HR, or a related field

• Minimum 2 years of Core People Operations experience and Social Insurance handling Issues.

• Knowledge of local employment laws

• Excellent interpersonal and communications skills.

• Ability to work on several projects simultaneously.

• Strong personal and work ethics.

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Sr. Customer Service Advisor – instashop

Job Description

About the role:
As a Sr. Customer Service Advisor, you will be responsible for managing the customer’s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.

Day-to-Day Responsibilities:

Handling calls and messages from customers, partners, and prospects from our inbound channel
Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
Act as a role model and mentor to the Associates and Coordinators
Responsible for floor support, supporting the team-leader in assisting the team with complex situations
Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders
Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction
Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment
Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable
Staying up-to-date on company policies and procedures to provide accurate information to customers
Participating in initiatives designed to improve customer satisfaction and business performance

Qualifications

Bachelor’s degree is a must.
Customer service experience is a plus.

What you will bring

Ability to multitask and handle high call volumes
Effective time management & organizational skills
Exceptional interpersonal and problem-solving skills
Flexible schedule and open to work on a rotational shift basis, including weekends
Genuine care and concern for customer concerns and satisfaction
Strong communication skills in English, both verbal and written

Additional Information

Company Description

About instashop:

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Sr. Manager Operations – Local Shops

Job Description

Job Description

Operations Manager – NFV is responsible for managing and improve local NFV operations through vendor management, optimizing processes & best practices as well as developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally. This role holder will oversee internal teams within Vendor Content + Vendor Operations + oversee outsourced content scanning teams

What’s on Your Plate?

Accountable for local NFV operational performance including both commercial & operational KPI’s
Work with Head of NFV to shape the strategy/plan to achieve targets, ensuring regular reviews and reprioritization
Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives
Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights
Scope and deliver local initiatives to improve ops metrics quantified with data analysis
Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan
Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance.

Qualifications

What Did We Order?

5-6 years of working experience in same/similar field.
Direct Line management experience – Ability to Build relationships, motivate peers and manage upwards
Can work with Tableau. Knowledge of Excel and/or Looker is a good plus.
Very good analytical skills.
Very good communicator and collaborator at all levels.
Back up your opinions with data and clear well-structured cases.
You are execution focused and have a proven record of success in complex environments.
Results-driven, high-performing, high-quality work attitude.

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Assortment Merchandiser – instashop

Job Description

As an Assortment Merchandiser you will be responsible for ensuring the products availability and quality in consistency with InstaShop guidelines. The Assortment Merchandiser should also have an in-depth knowledge of merchandising practices, templates, and regulations provided by the Products Team.

Responsibilities

Visiting partnered shops to ensure products match InstaShop’s quality and quantity standards using a handheld scanner
Operating database management systems, including inputting barcodes, prices, tags, and other product details
Maintaining knowledge of product categories, packaging, and varieties while monitoring inventory and stock irregularities
Coordinating and completing daily reports on shop status, inventory, and stock availability
Supporting the photographer with product arrangement and assisting the Content Creation Team during photoshoots
Taking prompt action to accomplish daily objectives, demonstrating initiative, and cross-checking products with the Field Team Leader’s help
Performing other duties such as attending training, coordinating transportation, and managing records when necessary
Independently visiting shops for stock validation and photoshoot coordination when required
Assisting in maintaining the quality of the team’s work by auditing and cross-checking product data with the Field Team Leader’s assistance

Qualifications

Minimum 2+ years of relevant experience
Proficient in MS Office applications
Strong oral, written, and verbal communication skills in English
Willingness and flexibility to travel to partnered stores across the country

What you will bring

Ability to create, compose, and edit correspondence and other written materials
Strong attention to detail
Ability to grasp new concepts and proactively seek opportunities to gain knowledge and experience
Remarkable problem-solving skills
Ability to work effectively as a team member but take the lead when necessary

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

tMart – محضر طلبات

وصف الوظيفة

نبحث عن محضر طلبات يتمتع بشغف ودافعية عالية للانضمام إلى فريق عملنا المميز والاحترافي في قسم تي مارت في جمهورية مصر العربية.

يسعى قسم تي مارت لدينا إلى تغيير سلوك التسوق الاستهلاكي للمواد الغذائية في مصر؛ لنقله من التجزئة التقليدية والتجارة الإلكترونية العادية إلى تجربة تسوق خالية من طوابير الانتظار، وتوصيل خلال 15 دقيقة، وإتاحة للخدمة على مدار الساعة طوال أيام الأسبوع.

يلعب فريق عمليات المستودعات دوراً حيوياً في إدارة كفاءة المستودع. بصفتك عضواً في فريق المستودع، ستكون مسؤولاً عن ضمان تخطيط التخزين المنظم وسلاسة عمليات الإرسال والتوزيع. لا تنتظر أكثر من ذلك انضم إلينا إذا كنت ترغب في ترك أثر مباشر وملموس والمساهمة في تحقيق نجاحات واسعة النطاق.

: المسؤوليات

المساعدة في المهام التشغيلية اليومية للمتجر –

استلام وفحص أذونات الشراء والفواتير الخاصة بالمركز اللوجستي والموردين -

تفريغ البضائع وإعادة إمداد المخزون على الرفوف -

القيام بعمليات تجميع وتغليف الطلبات المحددة عبر الإنترنت -

إجراء الجرد الدوري اليومي لضمان دقة المخزون –

المؤهلات

حاصل على شهادة الثانوية العامة أو ما يعادلها كحد أدنى -

الانضباط بالمرور والالتزام بالمسؤولية -

القدرة على العمل بشكل مستقل -

تُعد الخبرة السابقة في مجال التجزئة أو قطاع الخدمات ميزة إضافية –

معلومات إضافية

أيام عمل في الأسبوع -

يتطلب العمل نظام المناوبات (الوردية) -

بيئة عمل ديناميكية وتحفيزية –

شركة ملتزمة بتطويرك على المستوى الشخصي والمهني –

بيئة عمل رائعة مع تنظيم فعاليات دورية للشركة للفريق –

فريق عمل حيوي ودولي يلتزم بالتنوع والشمول -

معلومات عن الشركة

تعلن شركة طلبات مارت عن فتح باب التقديم وانطلاق الأيام المفتوحة كل يوم من الاحد للخميس للتوظيف ، وذلك خلال الفترة من 10 صباحا و حتي 5 مساء براتب ثابت يبلغ 8350 جنيه مصري.

المكان 1 : فرع مدينة نصر – شارع ايهاب موسي_المنطقع العاشره_مدينه نصر

المكان 2 : فرع الشروق -الشروق المجاوره التانيه - الحى الثالث – مول قطعه 2

المكان 3: الوحدة رقم 1 الكائن موقعها في المنطقة (ج) بالمشروع التجاري الترفيهي المسمى “تريند بارك” بمدينة العبور طريق الشباب أمام ميدان الصورة.

كما يتم توفير ايام مفتوحة للمقابلات في المقر الرئيسي للشركة كل خميس من 10 صباحا وحتي 5 مساء

مكان المقر الرئيسي لطلبات: مبنى شركة طلبات، شارع متفرع من زهراء المعادي الرئيسي بعد شركة فودافون – شارع أبراج المعمورة

اللوكيشن: https://maps.app.goo.gl/3N7cyy58ciJZaQSK7

تُعد “طلبات” جزءاً من مجموعة “ديلفري هيرو”، المنصة العالمية الرائدة في مجال التوصيل المحلي. تتمثل مقتضيات مهمتنا في تقديم تجربة مذهلة تتميز بالسرعة والسهولة وتصل حتى باب منزلك. ننتشر ونعمل في أكثر من 70 دولة حول العالم، ويقع مقرنا الرئيسي في برلين، ألمانيا. أُدرجت أسهم “ديلفري هيرو” في بورصة فرانكفورت للأوراق المالية منذ عام 2017، وهي جزء من مؤشر الأسهم المالي “MDAX”.

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Specialist Category Management – Private Label

Job Description

What’s On Your Plate?
Assists Category Manager in:

Collect weekly price quotations from produce suppliers, compile data, and propose items allocations based on cost- supplier service levels
Collecting retail audit from competition
Generate daily/weekly availability performance, shrinkage, and sales reports to help drive category insights.
Set up, launch, and activate promotional campaigns directly within the internal promo tool.
Visit the central market and get update on new seasonal items available in market and decide on item selection
Visit to tMart stores to monitor freshness and quality
Work closely with the demand planners and the suppliers to ensure timely and efficient delivery of fresh food products.
Working on admin related duties like updating price changes, rank change content update on the app etc
Following up with suppliers on listings, pricing, product availability
Any other ad hoc requests from the manager.

Qualifications

What Did We Order?

You have at least 3+ years of experience in progressive development and management of multiple Private label categories, matured by working for large retailers (FMCG), in an international setting.
You have technical knowledge that enables you to provide your manager with accurate information
Has decent commercial knowledge such as profitability, margin calculations and feasibility and benchmarking knowledge.
You are very detail-oriented, structured and know how to prioritize — you consider yourself as someone who delivers solutions and not bottlenecks to be solved.

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

محضر طلبات TMart

وصف الوظيفة

المؤهلات

: المسؤوليات

المساعدة في المهام التشغيلية اليومية للمتجر –

استلام وفحص أذونات الشراء والفواتير الخاصة بالمركز اللوجستي والموردين -

تفريغ البضائع وإعادة إمداد المخزون على الرفوف -

القيام بعمليات تجميع وتغليف الطلبات المحددة عبر الإنترنت -

إجراء الجرد الدوري اليومي لضمان دقة المخزون –

المؤهلات

حاصل على شهادة الثانوية العامة أو ما يعادلها كحد أدنى -

الانضباط بالمرور والالتزام بالمسؤولية -

القدرة على العمل بشكل مستقل -

تُعد الخبرة السابقة في مجال التجزئة أو قطاع الخدمات ميزة إضافية –

معلومات إضافية

أيام عمل في الأسبوع -

يتطلب العمل نظام المناوبات (الوردية) -

بيئة عمل ديناميكية وتحفيزية –

شركة ملتزمة بتطويرك على المستوى الشخصي والمهني –

بيئة عمل رائعة مع تنظيم فعاليات دورية للشركة للفريق –

فريق عمل حيوي ودولي يلتزم بالتنوع والشمول –

معلومات عن الشركة

المكان 1 : فرع مدينة نصر – شارع ايهاب موسي_المنطقع العاشره_مدينه نصر

المكان 2 : فرع الشروق -الشروق المجاوره التانيه - الحى الثالث – مول قطعه 2

كما يتم توفير ايام مفتوحة للمقابلات في المقر الرئيسي للشركة كل خميس من 10 صباحا وحتي 5 مساء

اللوكيشن: https://maps.app.goo.gl/3N7cyy58ciJZaQSK7

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Live Ops Advisor – instashop

Job Description

As a Live Ops Advisor you will provide exceptional customer service and support to our on ground team. The primary responsibility of this role is to ensure the timely resolution of all rider and picker related issues and to provide guidance and support to riders throughout their order journey.

Respond promptly and professionally to rider and picker inquiries related to deliveries, payments, technical issues, and complaints through calls, emails, and chat
Look into any orders that may need attention and support riders and pickers in handling orders efficiently and troubleshoot issues affecting order fulfillment
Identify and escalate repeated patterns of failure points, system-related concerns, or operational inefficiencies to the Escalations team or relevant stakeholders
Provide remote support with basic technical troubleshooting related to order management systems, applications, and connectivity issues
Maintain accurate records of rider and picker interactions, issue resolutions, and compliance reports to ensure operational transparency and accountability
Work closely with the operations and customer service teams to refine support workflows, reduce friction in order handling, and drive operational excellence

Qualifications

High school diploma or equivalent; bachelor’s degree preferred.
Minimum 1+ years of experience in rider support or dispatch roles
Strong communication skills in English and Arabic, both verbal and written
Ability to work flexible hours, including weekends and holidays
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Ability to work in a fast-paced, dynamic environment with changing priorities and multiple tasks

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Sr. Advisor Operations Compliance – instashop

Job Description

Key Responsibilities

Monitor real-time rider check-ins, lateness, early check-outs, and unexcused absenteeism across assigned zones.
Conduct daily shift validations to ensure scheduled fleet capacity matches active ground coverage during peak windows.
Review, verify, and validate all rider penalties and policy infractions before finalizing deductions.
Audit shift anomalies, system-generated flags, and supervisor reports to ensure fair, accurate penalty enforcement.
Enforce strict compliance regarding official rider uniforms, brand presentation, and safety gear.
Inspect and track company-issued assets (bags, equipment, smartphones, branding material) to minimize loss, misuse, or damage.
Monitor and address rider conduct, attitude, and professional service standards to maintain brand integrity and positive customer experience.
Liaise with field supervisors and customer care teams to address live rider escalations, behavioral issues, or non-compliance incidents.
Maintain accurate daily and weekly compliance logs, tracking non-compliance trends, penalty summaries, and zone-level attendance rates.
Provide operational insights to fleet management to optimize shift adherence and reduce operational leakage.

Qualifications

Key Qualifications

Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field.
2–4 years of experience in Operations or Retail Operations.
Previous experience in operational audits and compliance reviews is highly preferred.
Strong analytical and investigative skills with excellent attention to detail.
Excellent communication and reporting skills.
Advanced proficiency in Microsoft Excel.
Ability to work independently, conduct field visits, and manage multiple operational locations.
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Strong data analysis skills to optimize shopper performance and service quality.
Proficiency in using tablets, desktops, and other in-store devices.
Customer-focused mindset with strong problem-solving abilities.
Flexibility and adaptability in a fast-paced work environment.

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Delivery Support – instashop

Job Description

About the Role
As a Delivery Support, you will be responsible for supervising and coordinating delivery operations to ensure timely and efficient service. This role involves managing a team of drivers, overseeing daily delivery activities, and implementing strategies to enhance customer satisfaction and operational efficiency.

Day-to-Day Responsibilities

Supervising and coordinating daily delivery operations, assigning tasks and routes to drivers
Conducting rider interviews and managing the onboarding process to ensure new hires are well-prepared
Conducting on-ground training to all new hires to ensure they are aligned with InstaShop’s standards
Monitoring delivery performance, addressing delays, and resolving on-ground issues to ensure timely service
Providing support and guidance to drivers, ensuring compliance with safety protocols and company policies
Conducting regular performance evaluations and training sessions to enhance team skills and efficiency
Communicating with customers and addressing any delivery-related concerns or feedback
Maintaining accurate records of deliveries, incidents, and vehicle usage
Ensuring asset delivery is in a timely fashion to 3PL vendors and their riders

Qualifications

Key Qualifications

Bachelor’s degree in Logistics, Business, or a related field
Minimum 2+ years of experience in delivery operations or team supervision
Strong understanding of route planning, delivery processes, and safety regulations
Proficiency in using delivery management software and GPS tracking systems

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Account Manager

Job Description

Role Summary:

As an Account Manager at Talabat, you will be responsible for managing and growing
relationships with our restaurant and vendor partners. You will serve as the main point of
contact, helping them optimize their presence on our platform, grow their sales, and
ensure a high level of partner satisfaction.

WHAT’S ON YOUR PLATE?

Partner Relationship Management:

Build and maintain strong, long-term relationships with existing restaurant and vendor partners.
Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.
Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.

Data-Driven Consulting:

Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.
Share actionable recommendations based on performance metrics to drive revenue and efficiency.
Conduct regular business reviews to align on results, opportunities, and growth plans.

Account Growth & Optimization:

Identify growth opportunities within the portfolio – upsell services, suggest cross-promotions, and improve partner performance.
Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.
Recommend and coordinate marketing campaigns and promotional offers to drive order volume.

Cross-Functional Collaboration:

Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.
Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.

Contract Management & Compliance:

Negotiate and renew commercial agreements to ensure a fair and strategic partnership.
Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.

Qualifications

WHAT DID WE ORDER?

Bachelor’s degree in Business, Marketing, or a related field.
2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).
Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.
Excellent communication, negotiation, and interpersonal skills.
Customer-first mindset with a strong focus on delivering value to partners.
Self-starter with the ability to work independently in a fast-paced environment.

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Sr. Sales Executive

Job Description

The heart of our mission at talabat is to constantly provide breadth and depth (choice) of restaurants to our users.

Key Responsibilities

Execute a strategic plan to contact, negotiate, and sign top restaurants in your assigned market.
Identify, contact, meet, and close deals with the decision makers of the restaurant partners assigned to you.
Spend your time cold calling or on the field visiting partners to uncover opportunities.
Engage with potential restaurant partners through effective communication channels, including meetings and calls.
Build an in-depth understanding of the restaurants in your assigned area/city.
Go the extra mile to overachieve your assigned target.
Build and manage long term successful relationships with partners.
Own the entire sales cycle from lead generation, cold calling, pitching, negotiating, objection handling, to contact closure and document submission.
Be extremely aware and knowledgeable of your pipeline at a granular level.
Refine sales messaging, prospecting, qualifying, and closing techniques
Report progress, results, expectations to your team leader who will directly support your growth.
Engage with industry events and conferences to establish Talabat as the partner of choice for major brands.
Lead negotiations for complex deals with a focus on achieving favorable terms and mutual value.
Collaborate with cross-functional teams to tailor offerings to meet the unique needs of large-scale partners.
Cultivate and maintain strong relationships with key decision-makers within major brands.
Act as the main point of contact for strategic partners, ensuring their needs are met and issues are addressed promptly.
Mentor junior team members, sharing insights and best practices to enhance overall team performance.
Conduct thorough market analysis to identify trends, competitive intelligence, and opportunities for growth.
Generate regular reports detailing sales performance, pipeline status, and key metrics.

Qualifications

WHAT DID WE ORDER?

Bachelor’s degree in Business, Marketing, or a related field.
1–3 years of experience in field sales, preferably in e-commerce, FMCG, or technology startups.
Proven track record of meeting or exceeding sales targets.
Strong communication, negotiation, and interpersonal skills.
Self-motivated with a results-driven approach.
Proficiency in Microsoft Office and CRM systems is a plus (e.g., Salesforce).
Fluency in English.
A car owner is a must.

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Manager Operations – tMart

Job Description

Managing the full operations end to end (team operations, inventory management, pick-pack process, property/asset management, operational standards, expense control, maintenance related).
Inventory management: Ensure correct processes, policies and proper execution of inventory management (stock-in and stock-out). Shrink/Expiry control and Quality focus (in terms of inventory no damaged or poor fresh food quality; close to expiry).
Pick-Pack process: Ensure efficient and correct pick and pack process and service level (starting with ensuring availability, picking up the correct item/quantity) & proper management of the staffing and scheduling as per demand to achieve desired UTR and service level.
Property / Asset management: Proper management of the property and facility, plus asset management and tracking.
Expense Control: Identify potential opportunities to reduce expenses with the same operational efficiency.
Maintenance related: Define the guidelines for all engineering and maintenance tasks / equipment / key activities i.e. outsourcing VS internal services, local VS regional contracts, preventive maintenance plan, etc.
Managing Productivity, work standards, and development of store staff.
Monitoring and managing the store costs VS budget for the section.
Ensuring continuous improvement of current performance VS accepted standard/best practices at the store (i.e. stock level, productivity, service level).
Monitoring financial and operational performance of each store and initiating required actions for improvement.
Controlling and ensuring that equipment, infrastructure, etc. in stores are used and maintained properly.
Developing action plans with the department manager to address weak areas in need of improvement.
Instituting training and developmental programs for staff and monitoring effective implementation.
Monitoring product range availability according to selected store product range.
Develop preventive and regular maintenance plans

Qualifications

You have at least 7+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers, in an international setting. If you have worked for a fulfilment, e-commerce, FMCG retail business it is a plus.
You have built teams and led cross-functional projects at scale.
You are very detail-oriented, structured and know how to prioritize — you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.
You are someone energized by the unknown and look forward to learning each day on the job.
You have excellent analytical and communication skills, and always like to be hands-on with several tools.
Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.
Language skills: Fluent English and Arabic would be highly advantageou

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Associate Inventory Controller

Job Description

● Daily monitoring of stock movement, running report of daily inventory adjustment.

● Providing stock reports on Category Level for All Stores.

● Guiding the stores on receiving deliveries, returning PO and some operational issues involving stocks.

● Doing stock take/cycle count for the running stores.

● Invoice Matching together with finance if there are discrepancies.

● Weekly reporting to GM with all total inventory adjustments, including the percentage of shrinkage against sales.

● Spot checking and visiting stores for some investigation with inventory discrepancies

● Reporting system issues related to store operation activity affecting the stocks.

● Monthly reconciliation with finance.

● Monthly reporting of inventories showing turnovers

Qualifications

● You have at least 2+ years of experience in Inventory management

● You are very detail-oriented, structured and know how to prioritize — you consider yourself as someone who delivers solutions and not bottlenecks to be solved.

● You can interact with senior-level executives and can manage the expectations of multiple stakeholders.

● You are someone energized by the unknown and look forward to learning each day on the job.

● You have excellent analytical and communication skills and always like to be hands-on with several tools.

● Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.

● Language skills: Excellent English would be highly advantageous

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Sr. Specialist Rider Engagement

Job Description

WHAT’S ON YOUR PLATE?

1. Rider Retention & Churn Management

Develop and implement strategies to improve rider retention and minimize churn across all operational zones.
Work with performance team to conduct data analysis to identify churn patterns, early-warning indicators, and opportunities for intervention.
Collaborate with Operations, 3PL/Vendor Management, and Rider Support teams to execute targeted retention initiatives.

2. Rider Satisfaction & Value Proposition Insights

Manage the regular Rider Satisfaction, NPS, and Value Proposition surveys.
Track satisfaction KPIs and identify key pain points impacting rider experience.
Conduct root-cause analysis using quantitative and qualitative data.
Present insights and recommendations to senior leadership and cross-functional stakeholders.

3. Action Planning & Continuous Improvement

Translate insights and root causes into clear, practical action plans tackling experience gaps.
Coordinate with cross-functional teams (Operations, Finance, Marketing, Dispatch & 3PL Partners) to implement and monitor improvement initiatives.
Measure the impact of implemented actions and adjust approach as needed.

4. Partnerships & Rider Benefits Ownership

Co-lead the process of identifying, negotiating, and finalizing partnerships that enhance rider benefits (e.g., telco, insurance, retail, mobility, health, financial services).
Build strong relationships with external partners to deliver sustainable and high-value benefit programs.
Ensure all partnership benefits are aligned with talabat’s rider value proposition and provide clear ROI.

5. Stakeholder Management & Communication

Maintain strong collaboration with internal teams such as Dispatch, Marketing, Finance, and Legal to support new initiatives.
Communicate updates, insights, and performance results to relevant teams and leadership.
Support high-impact events and engagement activities related to rider appreciation and community building.

Qualifications

WHAT DID WE ORDER?

Bachelor’s degree in Business, Operations, Marketing, or related field.
4–6 years of experience in community management, engagement, operations, or partnerships (preferably in tech, delivery, logistics, or marketplace environments).
Strong analytical skills with experience interpreting churn, retention, or behavioral data.
Excellent negotiation and partnership management capabilities.
Strong communication skills with the ability to engage different stakeholders.
Structured, detail-oriented, and able to manage multiple projects simultaneously.

Preferred:

Experience working with frontline workforce (riders, drivers, couriers).
Background in rider experience or value proposition design.
Ability to run surveys, analyze feedback, and convert insights into action.

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Assistant City Manager – Logistics

Job Description

WHAT’S ON YOUR PLATE?

Oversees all daily logistics related operations.
Directing, optimizing and coordinating the full order cycle.
Leads communication with external suppliers.
Supervise, coach multiple rider managers and rider trainers.
Oversees and ensures restaurant onboarding and training.
Set up SOPs, policies and tools for safety / compliance of riders and partners.
Help with coordination of marketing campaigns and activities across all brand entities.
Coordinate with country logistics head on operational zone setup and special projects.
Responsible for city rider experience and satisfaction score.
Provide weekly updates to country management on projects & performance progress.

Qualifications

WHAT DID WE ORDER?

Bachelor’s Degree.
3-4 years of experience in food/grocery tech industry is highly preferred at a supervisor/managerial level.
Strong experience and capability in Data Analytics.
Strong communication skills.
People management skills: Experience of managing a bigger group of people.
Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams.
Ability to analyze data and derive insights from comprehensive data reports.
Ability to deal with ambiguity, work under pressure, and handle stress.

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Associate Maintenance

Job Description

Conduct routine preventive maintenance (PM) inspections across assigned tmart dark stores and warehouse facilities on a scheduled basis.
Perform regular store visits to assess facility condition, identify maintenance needs, and execute corrective actions on-site.
Troubleshoot and repair mechanical, electrical, HVAC, refrigeration, and plumbing systems to minimize operational disruption.
Coordinate with store operations teams to schedule maintenance windows with minimum impact on order fulfilment.
Maintain accurate maintenance logs, work orders, and spare-parts inventory using the facility management system.
Ensure all maintenance activities comply with health, safety, and regulatory standards.
Respond promptly to emergency breakdown calls and provide hands-on repair support at any assigned location.
Liaise with external contractors and vendors for specialist repairs; supervise and quality-check their work on-site.
Track and report on key maintenance KPIs (MTTR, PM completion rate, energy consumption) to the Maintenance Manager.
Support facility improvement and energy-efficiency initiatives across the tmart network.

Qualifications

Education

Bachelor’s degree in Electrical Engineering or Mechanical Engineering — required.

Experience

Minimum 2 years of hands-on maintenance experience in a facility, industrial, or logistics/warehousing environment.
Experience maintaining dark stores, fulfilment centres, or warehouse facilities is highly preferred.
Proven track record managing both preventive and corrective maintenance programs.

Technical Skills

Strong knowledge of electrical systems: panels, wiring, motor controls, lighting, and UPS systems.
Proficiency in mechanical systems: HVAC, refrigeration units, conveyors, pumps, and compressors.
Ability to read and interpret technical drawings, schematics, and equipment manuals.
Familiarity with facility management / CMMS software is an advantage.

Other Requirements

Strong problem-solving mindset with the ability to diagnose and resolve issues quickly under pressure.
Excellent communication skills to coordinate with store managers and cross-functional teams.
Willingness and ability to travel regularly to multiple store locations
Flexible availability, including potential weekend or on-call support during peak periods.

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

tMart – محضر طلبات

وصف الوظيفة

: المسؤوليات

المساعدة في المهام التشغيلية اليومية للمتجر –

استلام وفحص أذونات الشراء والفواتير الخاصة بالمركز اللوجستي والموردين -

تفريغ البضائع وإعادة إمداد المخزون على الرفوف -

القيام بعمليات تجميع وتغليف الطلبات المحددة عبر الإنترنت -

إجراء الجرد الدوري اليومي لضمان دقة المخزون –

المؤهلات

حاصل على شهادة الثانوية العامة أو ما يعادلها كحد أدنى -

الانضباط بالمرور والالتزام بالمسؤولية -

القدرة على العمل بشكل مستقل -

تُعد الخبرة السابقة في مجال التجزئة أو قطاع الخدمات ميزة إضافية –

معلومات إضافية

أيام عمل في الأسبوع -

يتطلب العمل نظام المناوبات (الوردية) -

بيئة عمل ديناميكية وتحفيزية –

شركة ملتزمة بتطويرك على المستوى الشخصي والمهني –

بيئة عمل رائعة مع تنظيم فعاليات دورية للشركة للفريق –

فريق عمل حيوي ودولي يلتزم بالتنوع والشمول -

معلومات عن الشركة

المكان 1 : فرع مدينة نصر – شارع ايهاب موسي_المنطقع العاشره_مدينه نصر

المكان 2 : فرع الشروق -الشروق المجاوره التانيه - الحى الثالث – مول قطعه 2

كما يتم توفير ايام مفتوحة للمقابلات في المقر الرئيسي للشركة كل خميس من 10 صباحا وحتي 5 مساء

اللوكيشن: https://maps.app.goo.gl/3N7cyy58ciJZaQSK7

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Personal Shopper Lead – instashop

Job Description

Lead and develop the Personal Shopper Coordinator team, ensuring consistent execution, high performance, and achievement of operational objectives across all retail partners.
Own the overall operational performance of the Personal Shopper network by driving key KPIs including productivity, preparation time, order accuracy, substitutions, cancellations, service levels, and customer satisfaction.
Develop and execute strategic initiatives to support business growth, increase order capacity, improve operational efficiency, and enhance the overall customer experience.
Partner with Commercial and Retail Partner teams to strengthen relationships with key accounts, support business expansion, resolve escalations, and ensure operational readiness for new launches and growth opportunities.
Analyze operational and business performance, identify trends and opportunities, and translate insights into action plans that improve efficiency, quality, and profitability.
Lead workforce planning, capacity planning, and resource optimization to ensure the organization is prepared to meet current and future business demand.
Drive continuous improvement initiatives by redesigning operational processes, introducing best practices, and leveraging data to improve service quality and operational excellence.
Collaborate cross-functionally with Customer Experience, Live Operations, Fleet, HR, Training, Product, and Commercial teams to deliver seamless execution and achieve company objectives.

Qualifications

Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management or a related field.
6+ years of experience in Operations, Retail, E-commerce, Grocery, or Marketplace, including at least 2 years in a leadership role.
Proven experience managing managers or multi-site operations.
Strong analytical skills with the ability to translate data into business decisions.
Excellent stakeholder management and communication skills.
Advanced Excel skills; Power BI or SQL knowledge is a strong advantage.
Demonstrated ability to lead large-scale operational improvements in a fast-paced environment.

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Team Lead Customer Care – instashop

Job Description

About the role:

As a Team Lead Customer Care at instashop you will oversee, guide and lead a number of customer service team members within the department to ensure compliance with our customer service standards and procedures. This is a vital role in providing clients and users the support they need and ensure they are treated with the best service and experience in their order journey.

Day-to-Day Responsibilities:

Oversee and manage a team of customer service representatives, ensuring adherence to quality standards and performance benchmarks.
Regularly evaluate team members’ interactions (calls, chats, emails) to assess quality, provide constructive feedback, and conduct coaching sessions for continuous improvement.
Take ownership of escalated customer issues, ensuring timely and satisfactory resolution while minimizing operational impact.
Ensure the team follows company policies, procedures, and service-level agreements (SLAs) related to customer service operations.
Foster a positive work environment by motivating and inspiring team members to achieve individual and team targets through engagement, mentorship, and recognition programs.
Identify inefficiencies in customer service workflows and collaborate with stakeholders to enhance processes, reduce contact rates, and improve customer satisfaction.
Work closely with other departments, including Dispatch, Merchant Support, and Rider Support teams, to streamline issue resolution and ensure seamless service delivery.
Support onboarding and continuous training programs to enhance team members’ technical knowledge, communication skills, and problem-solving abilities.
Monitor and analyze key performance indicators (KPIs), prepare reports on team performance, and implement action plans for improvement.
Participate in initiatives aimed at improving customer satisfaction, service efficiency, and business performance.

Qualifications

Key Qualifications

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field; alternatively, relevant experience will be considered
Minimum 4+ years of experience in customer service or call center roles
Strong communication skills in English, both verbal and written
Good coaching and leadership skills with ability to motivate a team

What you will bring

Ability to multitask and handle high call volumes
Effective time management & organizational skills
Exceptional interpersonal and problem-solving skills
Flexible schedule and open to work on a rotational shift basis, including weekends
Genuine care and concern for customer concerns and satisfaction

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Category Manager

Job Description

Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply.
Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company’s commercial strategy.
Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy.
Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.
Reviewing and resolving any issues with local suppliers.
Assortment:

Ensuring cost efficiency across our consumers that meets their needs/wants.
Defining and maintaining the local assortment and integrating the basic assortment for the department/categories.
Providing regional teams with information regarding products and quantities needed for international and regional contracts.
Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.

Price:

Pricing the items based on pricing guidelines and recommended prices for PL/Imported items.
Collecting market prices and conducting country price audits.

Promos:

Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment.
Developing the country promotion calendar.
Following up and ensuring effective execution of all activities required for each promotional event.
Analysing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.

Qualifications

You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.
You have built teams and led cross-functional projects at scale.
You are very detail-oriented, structured and know how to prioritize — you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.
You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills, and always like to be hands-on with several tools.
You have excellent analytical and communication skills, and always like to be hands-on with several tools.
Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.
Language skills: Fluent English and Arabic would be highly advantageous.

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Category Manager

Job Description

Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply.
Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company’s commercial strategy.
Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy.
Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.
Reviewing and resolving any issues with local suppliers.
Assortment:

Ensuring cost efficiency across our consumers that meets their needs/wants.
Defining and maintaining the local assortment and integrating the basic assortment for the department/categories.
Providing regional teams with information regarding products and quantities needed for international and regional contracts.
Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.

Price:

Pricing the items based on pricing guidelines and recommended prices for PL/Imported items.
Collecting market prices and conducting country price audits.

Promos:

Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment.
Developing the country promotion calendar.
Following up and ensuring effective execution of all activities required for each promotional event.
Analysing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.

Qualifications

You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.
You have built teams and led cross-functional projects at scale.
You are very detail-oriented, structured and know how to prioritize — you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.
You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills, and always like to be hands-on with several tools.
You have excellent analytical and communication skills, and always like to be hands-on with several tools.
Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.
Language skills: Fluent English and Arabic would be highly advantageous.

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Operations Admin – tMart

Job Description

Role Summary

We’re looking for a Admin to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!

Qualifications

What’s On Your Plate?

Raising Purchase Orders (Regulars & Promotion) in the system and sending it to suppliers
Update Internal database with order details (dates, vendors, quantity) and the suppliers’ details.
Track Orders and ensure timely delivery.
Communicates with the supplier and with the operations team in regards with the LPO/Delivery
Generating and Sending Admin reports (Active Items, Customer Orders, Weekly Cost Update, Pepsi Data Sharing, QFA sales report, Purchase Order MTD)
Sending Monthly Data Sharing to suppliers
Checking the images in Talabat App weekly and uploading the ones that are missing
Changing the barcodes, cost price and description as per operation’s request
Updates the google sheet for all the changes in barcodes, price and description.
Maintains the country’s Assortment/Google File
Printing and stamping of documents
Ad hoc related tasks as per managers request

What Did We Order?

You have at least 1-2 years of experience within data recording and the administrative field
You are very detail-oriented, structured and know how to prioritize — you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.
You are someone energized by the unknown and look forward to learning each day on the job.
You have excellent analytical and communication skills, and always like to be hands-on with several tools.

Company Description

Who are we?

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

As Talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMart

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Manager Rider Acquisition & Partnerships

Job Description

WHAT’S ON YOUR PLATE?

Build, maintain & partially own strong relationships with all 3PL partners across the country
Build a trusting relationship that allows exchange of information and best practices across cities
Ensure sufficient data is shared to allow for educated directions & improvements in performance
Create right incentives / penalties for 3rd parties to improve rider performance
Ensure rider safety & wellbeing are top priority for 3rd parties and solid measures and tools are in place
Be the voice of the 3rd party to Talabat: Listen to the challenges and find solutions with the internal team
Ensure 3pl compliance to Talabat rules to increase rider loyalty across all 3rd parties
Design learning courses, training programs, and workshops for riders about internal SOPs and new features/policies
Responsible for onboarding of new riders and reboarding of existing riders
Lead entire rider lifecycle to improve retention of existing riders
Build training SOPs and metrics to measure rider performance and compliance
Conduct Rider Engagement activities and Focused Group discussions with Riders to understand their pain points and work on them
Documenting all training activities
Assessing the effectiveness of training through surveys/feedback
Groom rider quality (behavior, appearance, professionalism, presentation etc)
Setting up a performance improvement plan to improve performance of low performing riders
Reduce rider complaints originating from customers

Qualifications

WHAT DID WE ORDER?

Completed a Bachelor’s or Master’s degree
Preferably you gained 2+ years of work experience in high growth startups, tech companies, consulting or IB
Strong Excel and data management skills
A doer and a free thinker. You accept and adapt constantly to change
Willing to question the status quo when needed
Team player. We are looking for someone who fits the team and the company culture
Make it happen attitude, where results are ensured to be achieved regardless of all the obstacles

Company Description

Source: official careers site of talabat (Delivery Hero). Apply directly with the employer.

Digital Marketing Manager

Job Description

Handling strategic online initiatives
Leading marketing campaigns from the idea stage through to their execution and implementation
Monitoring and evaluating online media campaigns to keep them fresh and effective
Negotiating advertising contracts
Working with other department heads and teams to discuss plans and marketing strategies
Collaborating with finance team to set and stay within budget
Staying current with emerging opportunities in the digital marketing world

Qualifications

Bachelor’s degree in marketing or related field required
Two or more years of experience in digital marketing and advertising
Well-versed in the use of social media as a marketing tool
Understands website metrics and best practices
Experience with search engine optimization, lead generation, and email marketing
Able to work with colleagues at all levels to develop marketing goals and evaluate results
Good at problem-solving and communication
Strong writing skills

Additional Information

Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Company Description

Join us at Accor, where life pulses with passion!

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Hospitality is a work of heart,
Join us and become a Heartist®.

Source: official careers site of Accor. Apply directly with the employer.

Demi Chef de Partie – Pastry

Job Description

We are seeking a talented and passionate Demi Chef de Partie – Pastry to join our culinary team in Cairo, Egypt. As a key member of our pastry department, you will contribute to creating exceptional desserts and pastries that delight our guests and uphold our reputation for culinary excellence.

Prepare and produce high-quality pastry items, desserts, and baked goods following standardized recipes and guidelines
Demonstrate creativity in developing new pastry recipes and presentations while maintaining consistency in taste and quality
Assist in organizing and maintaining a clean, efficient, and well-stocked pastry kitchen
Ensure compliance with hygiene and safety standards at all times
Collaborate closely with the Pastry Chef and kitchen team to ensure smooth operations and timely delivery of pastry items
Support and guide junior team members in pastry preparation techniques and culinary skills
Assist in inventory control, stock rotation, and ordering of pastry ingredients and supplies
Conduct regular quality checks on pastry products to uphold our standards of excellence
Ensure compliance with food safety regulations, HACCP standards, and sanitation requirements

Qualifications

Minimum 1-2 years of experience in a similar position, preferably in a high-end hotel or restaurant
Extensive knowledge of pastry preparation, including breakfast pastries, desserts, breads, ice creams, sorbets, and decorative items
Strong presentation skills and meticulous attention to detail
Proficiency in food hygiene practices, HACCP, and ISO standards
Excellent organizational and time management skills
Ability to work efficiently under pressure in a fast-paced environment
Strong communication skills and proficiency in English
Collaborative team player with a customer-focused mindset
Flexibility to work different shifts as required
Food safety certification (preferred)

Additional Information

Hotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift.
Frequent lifting and carrying up to 30 lbs.
Occasional kneeling, pushing, pulling, lifting.
Occasional ascending or descending ladders, stairs and ramps.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Source: official careers site of Accor. Apply directly with the employer.

Life Guard

Job Description

We are seeking a dedicated and vigilant Life Guard to join our team in 6th of October City, Egypt. As a Life Guard, you will play a critical role in ensuring the safety and well-being of our guests at our aquatic facilities. This position requires a proactive, detail-oriented professional who combines strong water safety expertise with exceptional customer service skills. You will be responsible for maintaining a secure environment, responding swiftly to emergencies, and providing reassurance to our guests through your professional presence and expertise.

Monitor pool and beach areas continuously to identify potential hazards and prevent drowning incidents
Maintain current knowledge of first aid, CPR, and water rescue techniques; respond promptly and effectively to emergency situations
Conduct regular safety inspections of aquatic facilities and ensure all safety signage is visible, accurate, and up-to-date
Enforce facility rules and safety regulations in a professional and friendly manner to ensure guest compliance
Perform water rescues and provide emergency medical assistance when necessary
Maintain detailed incident reports and communicate hazardous situations to management in a timely and transparent manner
Collaborate with team members and management to implement and maintain health, safety, and hygiene standards throughout the facility
Assist guests with questions and concerns, providing exceptional customer service while maintaining focus on safety
Demonstrate flexibility by supporting operations across different areas of the facility and assisting with assigned tasks as directed by management
Stay organized and maintain equipment in proper working condition, including rescue tools and safety devices

Qualifications

Education: Vocational college diploma or equivalent qualification
Certifications: Current and valid professional life guard certification; current First Aid and CPR certifications
Experience: Minimum 2 years of related work experience in a life guard or aquatic safety role
Language Skills: Proficient in English and Arabic to communicate effectively with guests and team members
Swimming Proficiency: Advanced swimming ability with demonstrated water rescue and survival skills
Physical Capability: Excellent physical fitness, stamina, and ability to work extended shifts in outdoor and indoor environments
Technical Skills: Proficiency in operating basic life guard equipment and safety devices; ability to use monitoring and communication tools
Core Competencies: Strong attention to detail, situational awareness, decisive decision-making, and ability to remain calm under pressure
Knowledge: Comprehensive understanding of emergency response procedures, water safety protocols, and facility health and safety policies
Soft Skills: Excellent interpersonal and communication abilities; collaborative mindset; empathetic approach to guest interactions; resilience and reliability

Company Description

The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo’s attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel’s unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.

Source: official careers site of Accor. Apply directly with the employer.

Restaurant Manager – Sofitel Cairo Downtown Nile

Job Description

Ensuring a positive dining experience, handling complaints, and maintaining high service standards
Keeping customers happy, getting their feedback on the experience and handling complaints
Controlling operational costs and identifying ways to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Ensure that the restaurant is stocked with necessary supplies at all times
Develop and implement strategies to attract new customers and retain existing ones, including promotions, special events, and menu updates
Maintaining safety and food quality standards
Coaching staff, fostering a positive work environment, and supporting team growth and productivity
Recruiting, interviewing and training staff to follow restaurant procedures
Organizing schedules, keeping track of employees’ hours and recording payroll data
Appraising staff performance and disciplining or retraining employees to correct poor performance

Qualifications

Proven experience in hospitality; food service management in luxury hotels or resorts
Strong leadership, organizational, and decision-making skills
Knowledge of food safety, health regulations, and operational procedures
Excellent communication and customer service abilities

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Assistant Restaurant Manager – Sofitel Cairo Downtown Nile

Job Description

Supervise hourly team members during assigned shifts, directing workflow and ensuring station coverage throughout service
Open or close the restaurant following documented checklists for equipment, cash, security, and facility readiness
Handle guest complaints and service recovery during the shift, applying approved comp procedures when appropriate
Monitor labor efficiency in real time, sending staff home or calling in additional help to stay on target with sales
Conduct pre-shift briefings to communicate daily promotions, staff assignments, and any operational priorities
Enforce food safety standards including temperature checks, date labeling, allergen handling, and sanitation routines
Train new hourly employees on POS operation, service steps, and company standards during their onboarding period
Complete cash handling procedures including till counts, safe drops, and shift summary reports at end of service
Perform line checks and food quality audits before service periods to verify prep standards are met
Assist senior management in tracking inventory and placing orders for food, beverage, and supply items as directed

Qualifications

Bachelor’s degree in hospitality, business, or a related field preferred
2–4 years of restaurant within luxury atmosphere

Additional Information

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Waiter

Job Description

Server
You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Career development opportunities with national and international promotion opportunities. The sky is your limit
What you will be doing:
Assist guests regarding menu items in an informative and helpful way
Have full knowledge of beverage lists and promotions, menu items and preparation methods
Follow all safety and sanitation policies when handling food and beverage

Qualifications

Your experience and skills include:
Ability to focus attention on guest needs, remaining calm and courteous at all times
Strong interpersonal and problem solving abilities
Ability to work well under pressure in a fast paced environment
Ability to work cohesively and collaboratively as part of a team

Additional Information

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Chef De Partie – Sofitel Cairo Downtown Nile

Job Description

Prepare, season, and cook dishes according to recipes and presentation standards
Maintain a clean, organized, and fully stocked station, ensuring all equipment is functional Set
Prepare ingredients and components before service to ensure smooth workflow
Guide and train junior chefs or commis cooks assigned to the station
Manage supplies, order ingredients, and track stock levels for the section
Contribute to menu planning, recipe development, and occasionally create new dishes
Enforce sanitation standards and comply with food safety regulations

Qualifications

Culinary degree or equivalent professional experience in luxury hospitality
Strong knowledge of cooking techniques, ingredients, and kitchen equipment
Excellent communication, leadership, and organizational skills

Additional Information

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Pastry Demi Chef – Sofitel Cairo Downtown Nile

Job Description

Execute the preparation and production of high-quality pastry items, desserts, and baked goods according to standardized recipes and guidelines.
Demonstrate creativity in developing new pastry recipes, desserts, and presentations while maintaining consistency in taste and quality.
Assist in organizing and maintaining a clean, efficient, and well-stocked pastry kitchen. Ensure compliance with hygiene and safety standards at all times.
Collaborate closely with the Pastry Chef and kitchen team to ensure smooth operations and timely delivery of pastry items for various outlets and events.
Support junior team members, providing guidance and training in pastry preparation techniques, culinary skills, and adherence to quality standards.
Assist in inventory control, stock rotation, and ordering of pastry ingredients and supplies to maintain optimal levels and minimize wastage.
Conduct regular quality checks on pastry products to uphold the hotel’s standards of excellence, presentation, and taste.
Ensure compliance with food safety regulations, HACCP standards, and sanitation requirements to maintain a clean and safe working environment.

Qualifications

+2 years of experience in a professional hospitality pastry kitchen within luxurious environment.
Culinary or pastry qualification from a recognized institution preferred.
Knowledge of classic and modern pastry techniques.
Strong eye for detail and artistic presentation.

Additional Information

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Pastry Commis 2 – Sofitel Cairo Downtown Nile

Job Description

Assist in the preparation and baking of breads, pastries, cakes, and other bakery items.
Follow standard recipes, portion controls, and presentation specifications.
Support the Sr. Chef and Bakery team in daily mise-en-place.
Ensure all baked products are consistent in quality, taste, and appearance.
Maintain proper storage, labeling, and rotation of all bakery ingredients.
Uphold hygiene, sanitation, and safety standards in accordance with HACCP guidelines.
Operate bakery equipment safely and efficiently (mixers, ovens, proofers, etc.).
Assist with inventory control, stock replenishment, and waste reduction.
Work closely with the team to ensure timely preparation for buffet setups, events, and daily service.
Maintain a clean and organized work station at all times.

Qualifications

Previous experience in bakery or pastry (hotel experience preferred)
Basic knowledge of baking techniques, dough handling, and pastry fundamentals.
Strong attention to detail and commitment to product quality.
Ability to work in a fast-paced environment and follow instructions.
Positive attitude, teamwork skills, and willingness to learn.

Additional Information

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Outlet Manager

Job Description

We are seeking an experienced and dynamic Outlet Manager to lead our food and beverage operations in Cairo, Egypt. Reporting to the Director of Food & Beverage, you will be responsible for overseeing all aspects of outlet operations while maintaining exceptional service standards and driving revenue growth. This is an exciting opportunity to lead a talented team, innovate service delivery, and create memorable experiences for our guests in a fast-paced, collaborative environment.

Oversee the daily operations of assigned outlet(s), ensuring smooth and efficient service delivery in accordance with Fairmont standards
Lead and mentor the outlet team, fostering a supportive and inclusive culture that encourages professional development and excellence
Ensure strict compliance with health, safety, hygiene, and food safety regulations and company policies
Consistently deliver professional, friendly, and engaging service while setting the tone for outstanding guest experiences
Manage all operational aspects of the outlet, including scheduling, inventory management, and adherence to established policies and procedures
Handle guest concerns with empathy and professionalism, responding quickly and decisively to ensure satisfaction and resolution
Recruit, train, and develop outlet colleagues, ensuring they possess the skills and knowledge to deliver exceptional service
Maximize revenue by collaborating with the Food and Beverage team to implement strategic initiatives, promotions, and best practices
Maintain comprehensive knowledge of all outlet menus, pricing, and promotional offerings
Analyze and manage departmental budgets, identifying opportunities for cost optimization without compromising quality
Ensure strict adherence to all safety, sanitation, and food handling policies and procedures
Attend regularly scheduled departmental meetings and communicate transparently with leadership and team members
Balance operational efficiency, administrative responsibilities, and colleague well-being to create a harmonious work environment
Utilize point of sale systems and other technology tools to streamline operations and enhance reporting accuracy
Remain flexible and resilient, adapting to changing circumstances while maintaining focus on organizational goals
Maintain detailed records and documentation related to operations, staffing, and financial transactions
Represent the outlet and hotel in a professional manner, embodying Fairmont values and hospitality excellence

Qualifications

Required Qualifications:

Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or related field
Minimum 4-6 years of progressive experience in outlet management, food and beverage operations, or hospitality management
Proven track record of successfully managing P&L statements and achieving financial targets
Strong knowledge of health, safety, hygiene, and food safety regulations and best practices
Excellent leadership and team management skills with the ability to motivate and develop staff
Exceptional customer service orientation with demonstrated ability to resolve guest concerns professionally
Proficiency in hospitality management software and point-of-sale (POS) systems
Strong communication and interpersonal skills in English; additional languages preferred
Proven Food and Beverage leadership experience with demonstrated success in managing outlet operations
Strong proficiency in Microsoft Windows applications and general computer literacy
Excellent written and spoken English communication skills
Outstanding organizational and time management abilities
Strong interpersonal and problem-solving skills with the ability to analyze situations and make decisive decisions
Ability to work effectively under pressure in a fast-paced, dynamic environment
Ability to remain calm, courteous, and focused on guest needs at all times
High level of responsibility, reliability, and professional integrity
Demonstrated success in revenue management and cost optimization initiatives
Knowledge of inventory management systems and vendor relationship management

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Fairmont Gold Agent / Reception Agent

Job Description

Fairmont Hotels & Resorts is seeking a professional and customer-focused Fairmont Gold Agent / Reception Agent to join our team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing front desk operations with efficiency and warmth. You will be responsible for creating memorable experiences for our guests while maintaining the highest standards of luxury hospitality that Fairmont is known for worldwide.

Greet guests upon arrival and departure with genuine warmth and professionalism, ensuring a welcoming atmosphere
Manage front desk operations including check-ins, check-outs, and room assignments with accuracy and efficiency
Provide comprehensive information about hotel facilities, services, and local attractions to enhance guest experiences
Process guest requests and resolve concerns promptly and professionally, escalating complex issues when necessary
Maintain and update guest records in the hotel management system with attention to detail
Manage Fairmont Gold loyalty program inquiries and provide personalized service to program members
Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest service
Handle telephone inquiries and direct calls appropriately while maintaining professional communication standards
Process payments and manage cash transactions accurately and securely
Maintain a clean, organized, and professional front desk environment at all times
Assist with administrative tasks including scheduling, filing, and documentation as needed
Respond to guest feedback and contribute to continuous service improvement initiatives

What is in it for you:

Paid time off
Medical Insurance
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

Minimum 2 years of customer service experience in a hospitality or luxury service environment
Proven front desk or reception experience in a hotel or similar establishment
Fluency in Arabic and English; additional languages (French, German, or Spanish) are highly preferred
Proficiency with hotel management systems and property management software
Excellent verbal and written communication skills
Strong organizational and time management abilities
Demonstrated ability to multitask and prioritize in a fast-paced environment
Professional appearance and demeanor with strong interpersonal skills
Problem-solving mindset with the ability to handle guest concerns with empathy and efficiency
Proficiency in Microsoft Office applications
Knowledge of luxury hospitality service standards and protocols
Experience with loyalty programs or VIP guest services is preferred
Ability to work flexible hours, including evenings, weekends, and holidays as required
Strong attention to detail and accuracy in data entry and record-keeping

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Butcher Sous Chef – Turkish Cuisine

Job Description

We are seeking a skilled and detail-oriented Butcher Sous Chef with experience in Turkish cuisine to join our culinary team. The successful candidate will be responsible for preparing, portioning, and maintaining the highest quality standards for all meat products while supporting the kitchen in the preparation of authentic Turkish dishes. This role requires expertise in meat fabrication, food safety, and traditional Turkish cooking techniques.

Key Responsibilities

Receive, inspect, and store meat deliveries according to food safety standards.
Cut, trim, debone, portion, and prepare beef, lamb, chicken, and other meats for Turkish menu items.
Prepare meats for kebabs, döner, köfte, şiş, and other traditional Turkish specialties.
Marinate and season meats according to established recipes and quality standards.
Assist the Head Chef and Sous Chef in daily kitchen operations and production planning.
Ensure proper labeling, rotation (FIFO), and storage of all meat products.
Monitor inventory levels and report purchasing requirements.
Maintain cleanliness and sanitation of the butcher section, equipment, and workstations.
Minimize waste through efficient portion control and proper utilization of meat cuts.
Follow HACCP, food safety, hygiene, and occupational health and safety regulations.
Train and assist junior kitchen staff in proper butchery techniques and food handling procedures.
Support banquet, catering, and à la carte operations as required.

Qualifications

Expertise in lamb and beef preparation for Turkish cuisine.
Knowledge of authentic Turkish spices, marinades, and grilling methods.
Ability to maintain consistent product quality and presentation.
Experience in inventory management and cost control.
Flexibility to work evenings, weekends, and public holidays.
Proven experience as a Butcher, Butcher Chef, or Sous Chef in a Turkish or Middle Eastern restaurant or hotel.
Strong knowledge of meat cuts, fabrication, portioning, and preparation techniques.
Experience preparing traditional Turkish meat dishes and marinades.
Good understanding of food safety, HACCP, and sanitation standards.
Ability to work in a fast-paced, high-volume kitchen environment.
Strong organizational and time management skills.
Team player with excellent communication skills.
Culinary or food production certification is an advantage.

Additional Information

Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Company Description

Join us at Accor, where life pulses with passion!

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Hospitality is a work of heart,
Join us and become a Heartist®.

Source: official careers site of Accor. Apply directly with the employer.

Director of Housekeeping

Job Description

We’re looking for an experienced and visionary Director of Housekeeping to lead our housekeeping operations in Cairo, Egypt. In this pivotal leadership role, you will oversee all aspects of our housekeeping department, driving operational excellence while fostering a culture of innovation, collaboration, and exceptional guest satisfaction. You’ll work strategically to maintain the highest standards of cleanliness and presentation while building and mentoring a dedicated team committed to delivering outstanding service.

Develop, implement, and continuously refine housekeeping policies, procedures, and quality standards that align with organizational goals and industry best practices
Lead, mentor, and motivate a diverse team of housekeeping staff, including supervisors and room attendants, fostering a supportive and inclusive work environment
Create, manage, and analyze departmental budgets, including labor costs, supplies, and equipment procurement, while identifying cost-saving opportunities
Conduct regular inspections and quality audits to ensure consistent cleanliness, presentation standards, and compliance with established protocols
Collaborate seamlessly with other departments to coordinate guest experiences and resolve interdepartmental challenges
Implement and monitor comprehensive health, safety, and environmental protocols, ensuring full compliance with local regulations and sustainability practices
Manage inventory systems and vendor relationships to optimize procurement of cleaning supplies and equipment
Analyze performance metrics and key performance indicators to identify trends, implement improvements, and drive operational efficiency
Address guest complaints and feedback related to housekeeping services with empathy and decisiveness, turning challenges into opportunities for improvement
Stay informed about industry trends, emerging technologies, and innovative housekeeping practices, and champion their adoption within the department
Recruit, onboard, and develop housekeeping staff, creating clear career paths and performance review processes
Manage crisis situations and adapt quickly to changing operational demands while maintaining service excellence

Qualifications

Proven experience of 5+ years in housekeeping management, preferably in luxury hotels, resorts, or high-end hospitality environments
Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
Certified Executive Housekeeper (CEH) certification or equivalent professional credential (preferred)
Exceptional leadership and team management skills with the ability to inspire and develop staff at all levels
Strong communication and interpersonal abilities, with proficiency in engaging with diverse, multicultural teams
Advanced proficiency in budgeting, financial management, and cost analysis
In-depth knowledge of cleaning techniques, products, equipment, and industry-standard protocols
Experience with hospitality management software and property management systems
Excellent analytical and problem-solving skills with a data-driven approach to decision-making
Comprehensive understanding of health, safety, and environmental regulations specific to the hospitality sector
Strategic planning and operational management expertise
Vendor and supplier relationship management experience
Strong quality assurance and inspection capabilities
Knowledge of sustainability initiatives and environmental compliance practices
Ability to work flexible hours, including weekends, holidays, and on-call availability as needed
Demonstrated commitment to delivering exceptional guest experiences and maintaining high service standards
Resilience and adaptability in fast-paced, dynamic environments
Organized, detail-oriented approach with strong time management skills
Inclusive mindset with the ability to foster a collaborative and supportive departmental culture

Additional Information

Your team and working environment:
•   A passionate and inspired team that creates unique experiences for all they meet.
•   We recognize and celebrate our team and individual success
Hotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What is in it for you:
•   Employee benefit card offering discounted rates at Accor worldwide
•   Learning programs.
•   Opportunity to develop your talent and grow within your property and across the world!
•   Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Company Description

Source: official careers site of Accor. Apply directly with the employer.

GSA

Job Description

We are seeking an enthusiastic and detail-oriented GSA-Front Office professional to join our team in Mysuru, India. As the first point of contact for our guests, you will be instrumental in creating memorable experiences from arrival through departure. Your role is pivotal in setting the tone for each guest’s stay while maintaining the highest standards of hospitality and operational excellence.

Greet guests with warmth and professionalism, ensuring a welcoming first impression that reflects our commitment to exceptional service
Execute efficient check-in and check-out procedures while maintaining accuracy and attention to detail
Respond promptly and empathetically to guest requests and inquiries, resolving issues with transparency and decisiveness
Manage guest accounts and settle payments with precision and integrity
Take initiative to personalize each guest’s experience by understanding their needs and preferences
Promote hotel facilities and services strategically, identifying opportunities to enhance guest stays through thoughtful upselling
Maintain organized records and manage reservations with meticulous attention to detail
Collaborate with team members across departments to ensure seamless operations and consistent service delivery
Uphold and exceed customer service standards, ensuring guest expectations are consistently surpassed
Bring operational matters of concern to management’s attention promptly and transparently
Demonstrate flexibility and resilience in managing multiple priorities during peak periods
Support the front office team in achieving departmental goals and maintaining a positive, inclusive work environment

Qualifications

Relevant diploma or degree in Hotel Management or hospitality-related field
Proven experience in front office operations, guest services, or reception desk management
Excellent multi-tasking and time management abilities
Strong problem-solving and conflict resolution skills
Outstanding interpersonal and communication skills (verbal and written)
Demonstrated service orientation with a genuine commitment to guest satisfaction
High level of flexibility, initiative, and teamwork capability
Proficiency with Opera property management system (preferred)
General computer proficiency and familiarity with reservation systems
Attention to detail and organizational skills
Ability to work collaboratively in a team-oriented environment
Knowledge of hotel facilities, services, and upselling techniques
Sincerity, reliability, and professional demeanor

Additional Information

Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Executive sous chef buffet- hot

Job Description

We are seeking an experienced Executive Sous Chef Buffet – Hot to join our culinary team in Giza, Egypt. In this leadership position, you will oversee all hot food preparation and buffet operations, ensuring exceptional quality, consistency, and food safety standards. You will work collaboratively with the Executive Chef and kitchen staff to deliver outstanding dining experiences while maintaining operational excellence and efficiency in a fast-paced hospitality environment.

Oversee and manage all hot food preparation, cooking, and plating for buffet service, ensuring adherence to established recipes, portion sizes, and presentation standards
Lead, train, and supervise kitchen staff, providing guidance on culinary techniques, food safety protocols, and performance expectations
Maintain strict food safety and hygiene standards in compliance with local regulations and international best practices, including HACCP protocols
Monitor food quality, temperature control, and inventory management to minimize waste and optimize resource utilization
Plan and coordinate hot buffet menus in collaboration with the Executive Chef, considering seasonal ingredients and guest preferences
Manage kitchen equipment maintenance and troubleshoot operational issues to ensure smooth service delivery
Conduct regular quality control checks and implement corrective actions to maintain consistent food standards
Coordinate with front-of-house staff to ensure seamless buffet service and guest satisfaction
Maintain detailed records of food costs, inventory, and kitchen operations
Foster a professional, organized, and safety-conscious kitchen environment

Qualifications

Minimum 5 years of professional kitchen experience in a high-volume hospitality setting
Minimum 2 years of experience in a sous chef or senior culinary supervisory role
Proven expertise in hot food preparation, cooking techniques, and buffet service management
Strong knowledge of food safety, sanitation standards, and HACCP certification
Demonstrated leadership and team management skills with the ability to motivate and develop kitchen staff
Excellent organizational and time management abilities in a fast-paced environment
Proficiency in kitchen equipment operation and maintenance
Strong attention to detail and commitment to quality control
Knowledge of inventory management and food cost control
Familiarity with kitchen management systems and POS systems (preferred)
Ability to work flexible hours, including evenings, weekends, and holidays as required
Excellent communication and interpersonal skills
Physical ability to stand for extended periods and work in a hot kitchen environment

Additional Information

Movenpick Cairo Media City

Company Description

Movenpick Cairo Media City, Egypt

Source: official careers site of Accor. Apply directly with the employer.

Housekeeping Coordinator

Job Description

1. Records and collects all keys and papers held within the Housekeeping Office.
2. Ensures the sorting of all daily activity reports in the Housekeeping Office.
3. Protects the privacy and security of guests and co-workers.
4. Answers phone calls promptly, following proper telephone etiquettes as trained and per the standards.
5. Records all incoming calls, ensures all messages are disseminated and followed up accordingly.
6. Handles all issues pertaining to Lost & Found – receiving, recording, storage, claiming and clearing.
7. Updates and maintains all housekeeping files.
8. Updates and prints out from the Opera system the room discrepancy report in morning and afternoon and ensures the submission of a copy to Accounts and Front Office.
9. Arranges baby-sitting for guests and prepares attendance sheets for the monthly payroll.
10. Keeps and maintains the cleanliness and tidiness of the Housekeeping Office.
11. Clears all outdated reports on a monthly basis based on the hotel standard for record keeping.
12. Supports all co-workers and treats them with dignity and respect.
13. Protects company tools, equipment, machines, or other assets in accordance with company policies and procedures.
14. Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
15. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
16. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
17. To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
18. Carries out all responsibilities related to the quality management systems implemented at the facilities
19. Carries out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

- Education: At least a high school or vocational diploma
- Experience: At least 1 year of experience in the related field.
- Foreign Language: English.
- Courses and Training: Prior attendance in courses and seminars in the related field.
- Computer Literacy: Must.
- Skills: Adaptability/Flexibility, Stress Tolerance

Additional Information

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Director of Food and Beverage

Additional Information

Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Company Description

Join us at Accor, where life pulses with passion!

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Hospitality is a work of heart,
Join us and become a Heartist®.

Source: official careers site of Accor. Apply directly with the employer.

Waiter/Waitress

Additional Information

Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Company Description

Join us at Accor, where life pulses with passion!

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Hospitality is a work of heart,
Join us and become a Heartist®.

Source: official careers site of Accor. Apply directly with the employer.

Commis

Job Description

We are seeking an enthusiastic and detail-oriented Commis to join our culinary team in Cairo, Egypt. As a Commis, you will work under the guidance of experienced chefs, supporting the preparation and execution of high-quality dishes while developing your culinary skills in a dynamic kitchen environment. This is an excellent opportunity for someone passionate about food and eager to grow within the culinary profession.

Assist senior chefs in the preparation of ingredients, including washing, peeling, chopping, and portioning
Prepare basic dishes and components according to established recipes and culinary standards
Maintain and organize your workstation, ensuring efficient workflow and cleanliness throughout your shift
Support the mise en place process by gathering and arranging all necessary ingredients and equipment
Follow all food safety and sanitation protocols to maintain the highest standards of kitchen hygiene
Contribute to the plating and presentation of dishes, ensuring consistency and visual appeal
Collaborate with kitchen team members to meet service demands and support overall kitchen operations
Monitor food quality and report any concerns to senior staff
Assist with inventory management and stock rotation as needed
Demonstrate flexibility by supporting various kitchen stations and tasks as required

Qualifications

Culinary training or certification (CAP, diploma, or equivalent qualification in culinary arts)
Knowledge of basic culinary techniques and food preparation methods
Understanding of food safety and sanitation standards
Proficiency with kitchen equipment and basic knife skills
Strong attention to detail and commitment to food quality
Ability to work efficiently in a fast-paced kitchen environment
Excellent organizational and time management skills
Strong teamwork and communication abilities
Physical stamina and ability to stand for extended periods
Willingness to learn, take direction, and continuously develop culinary expertise
Flexibility to adapt to changing kitchen demands and schedules
Passion for food and genuine interest in pursuing a culinary career

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Duty Manager

Job Description

We are seeking an enthusiastic and professional Duty Manager to join our team in Cairo, Egypt. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and delivering exceptional guest experiences in our dynamic hospitality environment.

Lead and inspire the front office team, fostering a collaborative and customer-focused atmosphere
Oversee day-to-day operations, ensuring high standards of service and efficiency across all departments
Manage guest relations, addressing concerns and enhancing overall satisfaction
Coordinate with various departments to maintain seamless communication and operations
Monitor and optimize room rates, occupancy levels, and overbooking strategies to maximize revenue
Conduct regular team meetings and training sessions to improve performance and motivation
Ensure compliance with company policies, local regulations, and safety standards
Handle emergency situations and make critical decisions when necessary
Prepare and analyze reports on key performance indicators
Continuously seek ways to improve guest experiences and operational efficiency

Qualifications

Proven experience in a similar role within the hospitality industry
Strong leadership and team management skills
Excellent customer service orientation with a friendly and empathetic approach
Detail-oriented with the ability to multitask and work efficiently under pressure
Proficiency in front desk operating systems (e.g., Opera) and understanding of GDS
Strong problem-solving skills and ability to make quick, assertive decisions
Excellent communication skills, both verbal and written
Financial acumen for managing rates and overbooking strategies
Flexibility to work varying shifts, including nights, weekends, and holidays
Bachelor’s degree in Hospitality Management or related field preferred
Fluency in English; knowledge of Arabic or other languages is a plus

Additional Information

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift.
Occasional kneeling, pushing, pulling, lifting.
Occasional ascending or descending ladders, stairs and ramps.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Security Officer

Job Description

We’re looking for a dedicated and professional Security Officer to join our dynamic team in Cairo, Egypt. As a Security Officer, you will play a vital role in ensuring the safety and security of our premises, employees, and visitors. This position requires a detail-oriented individual with exceptional observation skills, the ability to remain calm under pressure, and a commitment to maintaining the highest standards of security. You’ll work collaboratively with various departments to create a secure and welcoming environment for all stakeholders while demonstrating both assertiveness and empathy in your interactions.

Patrol and monitor assigned areas to prevent and detect signs of intrusion, ensuring the security of doors, windows, gates, and other access points
Respond promptly to alarms and emergency situations, coordinating with local law enforcement and emergency services when necessary
Monitor and control facility access, including verifying identification, issuing visitor badges, and maintaining accurate visitor logs
Conduct thorough security screenings of personnel, vehicles, and materials entering the premises in accordance with established protocols
Operate and monitor surveillance equipment, including CCTV systems, and analyze footage to identify potential security concerns
Investigate and document security breaches, incidents, and suspicious activities with accuracy and attention to detail
Perform regular safety and security checks to identify potential hazards, vulnerabilities, and areas for improvement
Assist in the development and implementation of security policies, procedures, and best practices
Provide excellent customer service while maintaining a professional and assertive demeanor with employees, visitors, and external partners
Collaborate with other departments and security personnel to ensure a cohesive and secure environment
Prepare and maintain accurate, organized logs, reports, and records of all security-related activities
Participate in ongoing security training and stay updated on relevant security protocols, technologies, and industry standards
Respond to and manage emergency situations with decisiveness and resilience

Qualifications

Minimum 0-3 years of professional experience in a security role, preferably in hotel operations, corporate facilities, or similar environments
Valid security license and clearance as required by Egyptian regulations and local authorities
Certification in CPR and First Aid
Strong knowledge of security protocols, procedures, and industry best practices
Excellent observation skills and meticulous attention to detail
Proficiency in computer applications, including Microsoft Windows and security management systems
Outstanding interpersonal and communication skills with the ability to interact professionally and respectfully with diverse groups of people
Demonstrated ability to remain calm, make sound decisions, and take appropriate action in high-pressure and emergency situations
Strong problem-solving skills and the ability to think critically and analytically
Excellent written communication skills for preparing clear, concise, and accurate reports
Physical fitness and the ability to stand for extended periods while performing security-related duties
Flexibility to work various shifts, including nights, weekends, and holidays as required
High level of integrity, reliability, and discretion with the ability to maintain confidentiality
Proficiency in English; knowledge of Arabic or other local languages is a plus
Ability to work independently while demonstrating strong collaborative and team-oriented skills
Knowledge of emergency response procedures and crisis management

Additional Information

Your team and working environment:
•   A passionate and inspired team that creates unique experiences for all they meet.
•   We recognize and celebrate our team and individual success
Hotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Physical Aspects of Position (include but are not limited to):
•   Constant standing and walking throughout shift.
•   Frequent lifting and carrying up to 30 lbs.
•   Occasional kneeling, pushing, pulling, lifting.
•   Occasional ascending or descending ladders, stairs and ramps.
Visa Requirements: Must be legally permitted to work in Egypt.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What is in it for you:
•   Employee benefit card offering discounted rates at Accor worldwide
•   Learning programs through our Academies
•   Opportunity to develop your talent and grow within your property and across the world!
•   Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Butler

Job Description

We are seeking a highly professional and detail-oriented Butler to join our esteemed team in Cairo, Egypt. As a Butler in our organization, you will provide exceptional, personalized service to our discerning clientele, ensuring their every need is met with efficiency and grace.

Welcome and prepare for guest arrivals, creating a warm and inviting atmosphere
Offer personalized, anticipatory service to meet and exceed guest expectations
Manage administrative tasks, including responding to emails, preparing welcome cards, and ordering amenities
Serve as the primary point of contact for guests during their stay, handling requests such as wake-up calls, packing/unpacking, and special arrangements
Coordinate with other departments to ensure seamless service delivery
Maintain an in-depth knowledge of local attractions, customs, and services to assist guests with inquiries
Uphold the highest standards of service quality in line with our organization’s reputation
Ensure compliance with health and safety regulations in all aspects of work
Continuously seek opportunities to create memorable experiences for our guests

Qualifications

Proven experience in luxury hospitality or high-end household management
Exceptional interpersonal and communication skills, with a strong customer-focused approach
Fluency in English; knowledge of Arabic or other languages is a plus
Demonstrated ability to anticipate and fulfill guest needs with empathy and discretion
Strong organizational skills with the ability to manage multiple priorities efficiently
In-depth knowledge of etiquette, protocol, and the expectations of high-end clientele
Flexibility to work various shifts, including evenings, weekends, and holidays
Physical stamina to stand, walk, and carry items for extended periods
Impeccable personal grooming and presentation
Proficiency in using technology for guest services and administrative tasks
Ability to maintain confidentiality and exercise utmost discretion
Hospitality management degree or butler certification preferred
Familiarity with Egyptian customs and culture is advantageous

Additional Information

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift.
Frequent lifting and carrying up to 30 lbs.
Occasional kneeling, pushing, pulling, lifting.
Occasional ascending or descending ladders, stairs and ramps.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Restaurant Supervisor

Job Description

Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels.
Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries.
Delivers on plans and objectives where food & beverage initiatives & hotel targets are achieved.
Supervises the food & beverage team fostering a culture of growth, development, and performance within the department.

Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
Builds and maintains effective working relationships with all key stakeholders.
Takes the lead to deliver departmental programmes that advance service standards, profitability, and cost control.
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.

Qualifications

Experience in food & beverage service.
Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style.
Commitment to delivering exceptional guest service with a passion for the hospitality industry.
Ability to find creative solutions with proven problem-solving capabilities offering support where required.
Personal integrity, with the ability to work in an environment that demands excellence, time and energy.
Experience of working with IT systems on various platforms.
Strong communication skills.

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Head Bartender

Job Description

Has the capacity to perform, implement and monitor the general services to be offered in all of the bars.
Assist head bartender to coordinate the bars and its personnel.
Identify and ensure repair of technical breakdowns in the units.
Assist head bartender to arrange the monthly inventory count and report the result to the Food and Beverage Manager.
Ensure and control on a daily basis that preparations are carried out in the bars.
Consolidate the relationships between departmental employees.
Ensure that preparations are made before service for special occasions and control the preparations.
Maintain departmental equipment.
Control employee compliance with the work schedule.
Assist head bartender to identify the daily beverage consumption demands.
Regularly control the backup beverage storage, identify par stock levels and monitor that stock is always available according to the par stock levels.
Organise the process of greeting customers, seating them at their table and seeing them out.
Responsible for developing the training programmes and for the training of employees in his/her department.
Monitor the work carried out by personnel under his/her responsibility.
Meet regularly every day before preparations and service with his/her senior managers.
Listens to employee issues and problems within the department and reports these to senior managers.
Perform the job according to the practices and operational standards identified by the Food and Beverage Manager.
Forward the Food and Beverage Manager’s orders to the bar personnel.
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

Education: At least a high school or vocational diploma
Experience: At least 4 years of experience in the industry.
Foreign Language: C2 level of English and/or Arabic to communicate and keep track of the technical information in the related field.
Courses and Training: Vocational trainings and seminars.
Skills: Knowledge of products and services in the related field. Expected to integrate and coordinate his/her unit’s operations.

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Restaurant Manager

Job Description

Assist F&B manager in ensure and plan for excellent and uninterrupted services at the restaurants under his/her responsibility.
1. Coordinate employees working at the restaurant.
2. Identify technical breakdowns in the units and make sure they are fixed.
3. Carry out and control preparations at hotels.
4. Ensure that preparations are made for special evenings and control the preparations.
5. Assist Restaurant manager Provide information about the adequacy of the operational materials during service.
6. Share work among employees.
7. Ensure that specific service styles are implemented in the department units.
8. Ensure protection and maintenance of departmental materials.
9. Control and ensure order of the departmental storage houses.
10. Inform the Food and Beverage Manager of the details of cooperation between the service department and the kitchen.
11. Ensure that instructions, procedures and internal correspondence received from the Food and Beverage Manager is communicated to his/her employees and follow-up on this.
12. Ensure that the department functions orderly, in line with the operational rules.
13. Monitor the work carried out by supervisors and employees that are under his/her responsibility and inform the Food and Beverage Manager of their performance.
14. Prepare training programmes for the F&B Department and delivering the trainings of employees in his/her department.
15. Attend meetings and seminars that enhance professional knowledge and skills.
16. Perform the job according to the practices and operational standards identified by the Food and Beverage Manager.
17. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
18. To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
19. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
20. To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
21. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
22. Carry out all other duties assigned by managers and hotel management not specified in the job description.
23. Carry out all responsibilities related to Protection from pandemic disease & action response implemented at the F&B facilities

Qualifications

Education: At least a vocational diploma.
Experience: At least 6 years of experience in the industry.
Foreign Language: Good command of English to communicate well and keep track of technical information in the related field of expertise.
Courses and Training: Vocational training and seminars.
Computer Literacy: MS Office applications.
Skills: Knowledge of products and services in the related field, and good command of process related to other departments. Advanced knowledge and monitoring of guests, the industry, and market developments. Expected to integrate, coordinate and manage the operations related to this important unit in the facility.

Additional Information

Education: At least a technical high school or vocational diploma
Experience: At least 3 years of practical experience required by the job.
Foreign Language: Not required.
Courses and Training: Not required.
Computer Literacy: Not required.
Skills: Expected to use basic tools and equipment related to the job. If necessary, expected to possess certification in the related field.

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Assistant Food & Beverage Manager

Company Description

Founded in 2000 in Antalya by award-winning Turkish entrepreneur Fettah Tamince, who desired to create cities within cities.

Encapsulating traditional Turkish hospitality, where each Rixos destination is a rich living space where guests and residents can find everything they need, always in carefree atmosphere.

In 2017 Rixos Hotels announces a strategic partnership with Accor Hotels, and in 2022 Rixos becomes part of Ennismore’s “Immersive Resorts” and becomes the backbones of “All Inclusive Collection”.

Brand Network:

Currently 35 hotels (13,000+ rooms) operating and more than 20 hotels (12,000+ rooms) in the pipeline.

With a global presence, Rixos Hotels & Resorts are renowned for providing guests of all ages and interests with the ultimate all-inclusive experience.

With all-inclusive, all-exclusive programming and services, we cater for every member of the family and we are always where our guests want us to be!

What is special about Rixos Service?

A culture of noticing the little things and knowing that the little things have always been the big things!

Are you ready to join our amazing multicultural environment, work in real luxury hotels with ongoing career growth and development opportunities, as well as the most competitive salary and benefits?

Apply now, join Rixos and make a difference in others’ life!

Source: official careers site of Accor. Apply directly with the employer.

HOSTESS

Job Description

1. Responsible receive guests in any outlet and escort them to tables by standard way.
2. Assigned to work in bars or restaurant
3. Inform customers about order alternatives and encourage the sales of targeted services.
4. Deliver maximum service in each unit, keeping in line with service rules.
5. Maintain and any personal belongings of customers those have been left in the workstation and hand such belongings over to her supervisors.
6. Comply with the departmental instructions and procedures published by the F&B Department.
7. Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.
8. Comply with operational rules.
9. Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.
10. Attend the orientation training.
11. Undergo two performance assessments each year.
12. Strive to achieve 100% customer satisfaction.
13. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
14. To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
15. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
16. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.

Carry out all other duties assigned by managers and hotel management not specified in the job description

Qualifications

Minimum 3-5 years of experience as a Hostess or in a similar front-of-house hospitality role
Proven supervisory or lead experience with the ability to train and motivate team members
Exceptional communication and interpersonal skills with a customer-focused mindset
Strong organizational and multitasking abilities in a fast-paced environment
Proficiency with POS systems and reservation management software
Excellent problem-solving and conflict resolution skills
Professional demeanor with a friendly and empathetic approach to guest interactions
High school diploma or equivalent
Fluency in English; multilingual abilities (Arabic, French, or other languages) are highly desirable
Knowledge of hospitality industry standards and best practices
Ability to work flexible hours, including evenings, weekends, and holidays as required

Company Description

“Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Source: official careers site of Accor. Apply directly with the employer.

Bartender

Job Description

**Job Responsibilities:**

Prepare and maintain the bar, ensuring all equipment is ready and operational before service
Greet customers, take orders, and prepare drinks to operational standards
Coordinate bar personnel and oversee daily bar operations to maintain high service quality
Identify and report technical breakdowns and equipment maintenance needs
Conduct monthly inventory counts and report results to senior management
Monitor beverage consumption demands and maintain stock levels according to par requirements
Prepare and oversee special occasion bar arrangements
Train and develop bar staff in accordance with departmental standards
Ensure employee compliance with work schedules and operational procedures
Communicate effectively with other departments and senior management
Strive to achieve 100% customer satisfaction
Perform all duties in accordance with Food and Beverage Manager directives and hotel operational standards
Handle cash transactions, process payments, and maintain accurate financial records for bar operations
Maintain strict adherence to health, safety, and hygiene standards, ensuring compliance with food and beverage regulations
Resolve customer complaints and concerns professionally whilst maintaining service excellence and guest relations
Implement upselling techniques and promote premium beverages and special offerings to enhance revenue generation

Qualifications

Education: At least a vocational school or high school diploma. If graduated from high school, certification in the related field is required.
Experience: At least 3 years of experience in the industry.
Foreign Language: English is required. Knowledge of Arabic is an asset.
Courses and Training: Vocational trainings and seminars.
Skills: Basic knowledge of the products and services in the related field (spirits, soft drinks, cocktails, presentation etc.). Expected to perform other actions that are similar in content. Requires awareness of other related processes.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Director of Food & Beverage

Job Description

Operational Expertise:

Proven expertise in managing high-volume, multi-outlet all-inclusive resort operations, including:
All-day dining restaurants
Specialty restaurants
Bars and lounges
Snack outlets
Events and banquet operations
Job Description
Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.
Ensures integration of departmental goals in game plans
Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations
Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job
Control the food and beverage operations according to the principles determined by Rixos Hotels Egypt management.
Monitor the food and beverage operations in line with the procedures determined by the hotel management, set targets and communicate and ensure adoption of these targets. Communicate decisions from the general management to subordinate employees, implement and ensure implementation of these decisions in the best manner.
Manage all business and functions of the F&B Department.
Manage operations to ensure the highest quality delivery of food and beverage products and service.
Control and analyse the below points:
· Sales and costs

· Display quality and service standards of F&B products

· Ensure proper use, protection and maintenance of departmental utensils.

· Mentor and Follow-up monthly employees turnover
Consolidate business relationships between employees in the department.
Responsible for preparing training programmes for the F&B Department and the trainings of employees in his/her department.
Organization the meetings to obtain data and achieve results.
Attend departmental meetings and the Management meeting according to the hotel management calendar.
Prepare and monitor monthly and annual F&B departmental budget.
Arrange for minimum and maximum storage of materials and utensils that belong to the F&B Department.
Contribute to preparing the hotel’s income plans and marketing programmes.
Research opportunities for professional self-development.
Deliver the income and expenses of the F&B Department in line with the facility’s budget discipline. Develop plans based on data of previous years.
Create the necessary motivational environment to ensure and increase productivity and success of current staff and develop necessary arguments to ensure F&B Department employees’ commitment to the facilities.
Ensure order and control of communication, as effective communication will also increase productivity in the F&B Department.
Review the departmental reports, income statements, guest relations reports, technical service reports, and departmental communication logs on a daily basis.
Conduct brainstorming sessions and group work to unleash employees’ talents.
Take part in the Food Safety Team and attend MR meetings.
Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
Carry out all other duties assigned by hotel management not specified in the job description.

Qualifications

Education : Bachelor’s degree in hospitality management, Business Administration, or a related field.

Experience :

5 to 7 years of progressive leadership experience within Food & Beverage operations.
Minimum 3 to 5 years of experience as a Food & Beverage Director in an international 4-star or 5-star all-inclusive resort or large-scale hospitality environment.

Language Requirements : Full professional proficiency in English and Russian is mandatory to effectively serve our key guest demographics.

Technical Skills : Proficient in computer applications, including email and Microsoft Office Suite.

Core Competencies :

Strong financial acumen with proven experience in:

All-inclusive P&L management
Cost-per-cover analysis and control
Menu and concept development
High-volume buffet and à la carte operations
HACCP compliance and food safety standards
Cross-cultural team leadership and development
Bars and Beverage knowledge

Additional Information

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

Founded in 2000 in Antalya by award-winning Turkish entrepreneur Fettah Tamince, who desired to create cities within cities.

Encapsulating traditional Turkish hospitality, where each Rixos destination is a rich living space where guests and residents can find everything they need, always in carefree atmosphere.

Brand Network:

Currently 35 hotels (13,000+ rooms) operating and more than 20 hotels (12,000+ rooms) in the pipeline.

With a global presence, Rixos Hotels & Resorts are renowned for providing guests of all ages and interests with the ultimate all-inclusive experience.

With all-inclusive, all-exclusive programming and services, we cater for every member of the family and we are always where our guests want us to be!

What is special about Rixos Service?

A culture of noticing the little things and knowing that the little things have always been the big things!

Are you ready to join our amazing multicultural environment, work in real luxury hotels with ongoing career growth and development opportunities, as well as the most competitive salary and benefits?

Apply now, join Rixos and make a difference in others’ life!

Source: official careers site of Accor. Apply directly with the employer.

Executive sous chef

Job Description

We are seeking an experienced and passionate Executive Sous Chef to join our culinary team in El Gouna, Egypt. As the Executive Sous Chef, you will be the backbone of our kitchen operations, ensuring exceptional quality, consistency, and innovation in every dish we serve. You will work closely with our Chef de Cuisine to maintain our commitment to culinary excellence while leading, inspiring, and developing our kitchen team. This is an ideal opportunity for a culinary professional who thrives in a dynamic, fast-paced environment and is dedicated to creating memorable dining experiences for our guests.

Oversee all kitchen operations and maintain the highest standards of food quality, presentation, and taste in accordance with our culinary vision and organizational standards
Supervise, mentor, and motivate the kitchen team, fostering a collaborative and inclusive work environment that encourages professional growth and culinary excellence
Assume full responsibility for kitchen management in the absence of the Chef de Cuisine, making decisive decisions to ensure seamless operations and service continuity
Develop and implement standardized recipes and technical documentation, ensuring consistency and precision across all dishes while maintaining our culinary identity
Manage inventory, food storage, and supply ordering while maintaining strict cost controls, minimizing waste, and optimizing resource allocation
Enforce and monitor compliance with all food safety, hygiene, and sanitation standards, ensuring proper equipment use, maintenance, and adherence to HACCP principles
Identify emerging culinary talents within the team and provide coaching, mentorship, and development opportunities to help them advance their careers and skill sets
Analyze kitchen workflows and implement process improvements to enhance efficiency, productivity, and operational performance
Coordinate with front-of-house staff to ensure customer satisfaction, address service-related concerns, and maintain transparent communication across departments
Manage kitchen scheduling, resource allocation, and budget planning to support organizational goals and operational objectives
Stay current with culinary trends, innovations, and emerging techniques while respecting our established culinary traditions and values
Lead by example, demonstrating resilience, flexibility, and a commitment to continuous improvement in all kitchen operations

Qualifications

**Required Experience:**

Proven experience as an Executive Sous Chef, Sous Chef, or similar senior culinary leadership position in a high-volume food service environment
Demonstrated expertise in all kitchen stations and culinary operations with the ability to execute recipes with precision and creativity
Extensive experience managing kitchen teams and developing staff in a fast-paced, demanding environment
Experience adapting to changing menus, seasonal ingredients, and evolving customer preferences

**Required Skills:**

Strong leadership and team management skills with the ability to motivate, inspire, and develop kitchen staff
Exceptional organizational and time management abilities with the capacity to manage multiple priorities under pressure
Advanced knowledge of food safety, sanitation standards, and HACCP principles
Proficiency in inventory management, cost analysis, and budget planning
Excellent communication and interpersonal skills with a collaborative and inclusive approach
Strong analytical and problem-solving abilities with a detail-oriented mindset
Ability to analyze kitchen workflows and implement process improvements
Conflict resolution and staff coaching capabilities
Vendor relationship management and negotiation skills

**Required Education and Certifications:**

Culinary degree or professional culinary training and certification from a recognized culinary institution
Food safety and sanitation certification (HACCP or equivalent)

**Domain Expertise:**

Comprehensive knowledge of multiple cuisines and advanced culinary techniques
Expertise in quality assurance protocols and food safety compliance
Understanding of kitchen management systems and operational best practices
Knowledge of culinary innovation and emerging food trends

**Preferred Attributes:**

Natural authority combined with empathy, creating a supportive and transparent work environment
Passion for culinary excellence, innovation, and continuous improvement
Resilience and flexibility in adapting to changing circumstances and organizational needs
Visionary approach to kitchen management and team development
Experience in hospitality or resort environments

Company Description

Reasons to Work at Accor

We are far more than a global leader. We welcome you as you are, and with us you will find a career and a brand that match your personality.
We support you in growing and learning every day. We make sure that your work has meaning in your life and that, on your journey with us, you can explore Accor’s limitless opportunities.

At Accor, you can write every chapter of your own story, and together we can shape the future of hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/.

Do what you love, contribute to communities around the world

Source: official careers site of Accor. Apply directly with the employer.

F&B Cost Control Clerk

Job Description

Main Duties.

-Records the total Food & Beverage purchases by :

checking the extension and additions of invoices
Recording and classifying Food & Beverage purchases in the purchase journal in terms of the different kinds of Food & Beverage or by their terms of payments.

-Determines and reports the actual costs of Food & Beverage sold, daily and monthly, in the Food & Beverage report which incorporates the following :

pricing and extension of Food & Beverage issues
Costing of Food & Beverage consumed by the employees and other credits.
Categorizing of Food & Beverage issues to each independent kitchen and bar.
costing of inter-kitchen transfers
costing of Food & Beverage consumed for special functions

-Performs the reconciliation of meat tags.

-Prepares the employee’s and supervisors cafeteria cost records.

-Accomplishes the monthly Food & Beverage inventory by :

counting the Food & Beverage in the storeroom
pricing these Food & Beverage items and determining total value
reconciling the recorded value of inventory and the value arrived at from the physical count

-Prepares the monthly summary of meat consumption

-Performs other duties as may be assigned

Qualifications

Bachelor’s degree in commerce, accounting,finance or Business adminstration.
(0-3) years of Experience.
Previous hotel accounting experience is preferred
Excellent English language skills
Familiarity with Financials System, Reporting System, Micros POS, and Excel
Strong analytical, strategic and tactical abilities.

Additional Information

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Housekeeping Attendant

Job Description

Housekeeping Attendant
You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.
What’s in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Clean all assigned guestrooms to standard
Take initiative to add a personalized experience for the guest
Take ownership of guests’ privacy and belongings, while ensuring exceptional service

Qualifications

Your experience and skills include:
Warm and caring personality; previous housekeeping experience is an asset
Ability to anticipate and focus attention on guest needs, being professional and welcoming
Excellent organizational skills and time management

Additional Information

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Duty Manager

Job Description

Supervise all hotel operations during the assigned shift, including front desk, housekeeping, food and beverage, and maintenance.
Ensure high levels of guest satisfaction by responding promptly and effectively to guest requests, complaints, and emergencies.
Manage staffing levels, delegate tasks, and motivate team members to deliver excellent service.
Monitor adherence to hotel policies, health and safety regulations, and quality standards.
Conduct regular inspections of guest rooms, public areas, and facilities to maintain cleanliness and operational efficiency.
Handle conflict resolution and problem-solving related to guest issues or team concerns.
Liaise with other hotel departments to ensure seamless coordination and communication.
Prepare and maintain shift reports, including incidents, guest feedback, and operational updates.
Support the management team with employee training, scheduling, and performance evaluations as needed.
Ensure financial control measures such as cash handling, billing accuracy, and inventory management are followed.

Qualifications

Skills and Qualifications:

Proven experience in hotel management or a related hospitality role.
Strong leadership and interpersonal skills.
Excellent customer service and communication abilities.
Ability to remain calm and decisive under pressure.
Good organizational and problem-solving skills.
Knowledge of hotel management software is a plus.
Flexibility to work various shifts including nights, weekends, and holidays.
BSC degree in Hospitality Management or relevant experience.

Additional Information

Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Company Description

Join us at Accor, where life pulses with passion!

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Hospitality is a work of heart,
Join us and become a Heartist®.

Source: official careers site of Accor. Apply directly with the employer.

Spa Supervisor

Job Description

We are seeking an experienced and dynamic Spa Supervisor to join our hospitality team in Cairo, Egypt. In this pivotal leadership role, you will oversee all spa operations, manage our talented team of therapists, and ensure exceptional guest experiences that align with our luxury brand standards. As Spa Supervisor, you will combine your passion for wellness with strong operational expertise, driving both guest satisfaction and revenue goals while maintaining the highest standards of professionalism and service excellence.

Oversee daily spa operations, ensuring all standard operating procedures and policies are consistently followed by team members and that the facility maintains peak condition at all times
Lead, mentor, and motivate the spa therapy team, providing constructive feedback, performance reviews, and professional development opportunities to foster a collaborative and high-performing environment
Manage inventory of spa products, supplies, and equipment, ensuring adequate stock levels and maintaining accurate records for operational efficiency
Monitor and drive retail and treatment revenue goals, implementing strategies to maximize profitability while maintaining service quality
Ensure all spa treatments are performed safely, professionally, and hygienically, conducting quality assurance checks and addressing any concerns with care and urgency
Communicate guest preferences and special requests to relevant departments, ensuring seamless coordination and personalized service delivery
Greet and interact with guests and members in a warm, professional manner, addressing inquiries, resolving concerns, and maintaining positive relationships at all times
Maintain comprehensive guest databases and records, tracking preferences and facilitating ongoing communication to encourage rebooking and loyalty
Conduct facility tours for prospective spa guests and actively promote all hotel and spa packages, treatments, and seasonal promotions
Recognize and extend special attention to VIP arrivals, ensuring their experience exceeds expectations
Coordinate spa treatments with other spa programs and hotel departments, fostering strong internal relationships and operational synergy
Maintain ambiance standards including lighting, music, and cleanliness across all spa areas, creating a serene and welcoming environment
Report maintenance requirements, security concerns, and equipment malfunctions promptly to hotel management
Attend departmental meetings and training sessions, staying current with industry trends and brand standards
Demonstrate commitment to safety protocols and lead by example, ensuring all team members adhere to health, safety, and sanitation procedures
Act as a brand ambassador, representing spa values and organizational culture to colleagues, guests, and external stakeholders
Perform additional duties and responsibilities as assigned to support overall hotel operations

Qualifications

Required Qualifications:

Minimum 3-5 years of professional experience in spa operations, with at least 2 years in a supervisory or leadership capacity
Government-approved spa therapy certification and current professional licensure
First Aid certification and CPR – Basic Rescuer certification
Thorough knowledge of spa and fitness department standard operating procedures and policies
Extensive knowledge of the hospitality sector, particularly the upper luxury segment
Demonstrated understanding of brand values, luxury service standards (LQA, Forbes, Accor), and quality assurance protocols
Strong proficiency in English (oral and written)
Proven ability to manage staff, provide training, and develop team members
Excellent organizational and time management skills with strong attention to detail
Advanced interpersonal and communication skills with the ability to interact professionally with guests, members, and colleagues
Proficiency in inventory management, financial tracking, and revenue optimization
Knowledge of guest relationship management systems and spa software programs
Ability to work flexible hours, including evenings and weekends as required by spa operations

Preferred Qualifications:

University degree in hospitality management, business administration, or related field
Additional certifications in spa management or wellness industry specializations
Experience with multiple spa treatment modalities and techniques
Proficiency in additional languages beyond English
Proven track record of achieving revenue targets and improving guest satisfaction scores
Experience with quality assurance audits and compliance monitoring
Strong problem-solving abilities and conflict resolution skills
Demonstrated resilience and adaptability in fast-paced, dynamic environments
Industry network and connections within the wellness and hospitality sector

Additional Information

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift.
Frequent lifting and carrying up to 30 lbs.
Occasional kneeling, pushing, pulling, lifting.
Occasional ascending or descending ladders, stairs and ramps.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Assistant Chief Engineer

Job Description

We are seeking a detail-oriented and collaborative Assistant Chief Engineer to join our dynamic engineering team in Sharm el Sheikh, South Sinai, Egypt. In this pivotal role, you will support the Chief Engineer in overseeing all technical operations and maintenance activities across our facility. You will be instrumental in ensuring the seamless operation of building systems, coordinating maintenance teams, and driving continuous improvements in our technical infrastructure. This position offers an excellent opportunity to advance your engineering career while making a meaningful impact on facility operations and guest satisfaction.

Monitor, implement, and coordinate daily technical service operations across all facility systems
Execute and oversee the operation and maintenance of mechanical, electrical, automation, and infrastructure systems within the building
Coordinate engineering department activities and supervise maintenance teams to ensure efficient workflow and quality standards
Perform scheduled and preventive maintenance checks, identify system faults, and ensure timely completion of repairs
Monitor and manage the Building Management System (BMS), adjusting settings according to seasonal conditions and Chief Engineer directives
Coordinate and supervise work performed by external contractors, ensuring compliance with organizational standards and project specifications
Oversee renovation and technical project works from planning through completion
Conduct periodic testing, maintenance, and inspections of fire alarm, safety, and firefighting systems to ensure continuous operational readiness
Execute comprehensive maintenance and inspections of guest areas, rooms, and all mechanical, plumbing, and electrical systems
Track and manage work orders through technical software systems (such as Maximo and BMS), resolve deficiencies, and prepare detailed reports
Identify material requirements, manage inventory levels, and place necessary orders in a timely manner
Continuously improve maintenance programs, update system records with new equipment data, and implement innovative solutions
Respond promptly to emergency situations and technical issues, demonstrating resilience and decisive problem-solving
Maintain transparent communication with the Chief Engineer, team members, and external stakeholders regarding project status and technical matters

Qualifications

Bachelor’s degree in Electrical Engineering, Electrical and Electronic Engineering, or related field
Minimum 3-5 years of professional experience in hotel engineering, facilities management, or construction works
Strong technical knowledge of high-standard building systems, equipment, and infrastructure
Demonstrated proficiency with Building Management Systems (BMS) and technical software platforms (e.g., Maximo)
Proven leadership and team management skills with the ability to supervise and motivate maintenance teams
Excellent problem-solving and analytical abilities with strong attention to detail
Solid organizational and time management skills with the ability to prioritize multiple tasks effectively
Proven ability to work under pressure and manage emergency situations with composure and efficiency
Strong written and verbal communication skills in English; additional languages are a plus
Knowledge of fire safety systems, electrical systems, and preventive maintenance best practices
Experience coordinating with external contractors and vendors
Familiarity with budget awareness and cost management principles
Commitment to safety compliance and adherence to industry standards
Ability to work collaboratively in a team environment and support colleagues with an inclusive and empathetic approach

Additional Information

Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Company Description

Join us at Accor, where life pulses with passion!

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Hospitality is a work of heart,
Join us and become a Heartist®.

Source: official careers site of Accor. Apply directly with the employer.

Director of Marketing

Job Description

We’re looking for an innovative and strategic Director of Marketing to lead our marketing initiatives and drive organizational growth in Cairo, Egypt. In this pivotal leadership role, you will develop and execute comprehensive marketing strategies that enhance our brand presence, engage our target audience, and deliver measurable business results. The ideal candidate will combine visionary thinking with analytical rigor, fostering a collaborative culture while maintaining a customer-focused approach that aligns with our organizational objectives.

Develop, implement, and oversee comprehensive marketing strategies and annual plans that align with organizational goals and drive revenue growth
Lead, mentor, and motivate the marketing team to ensure smooth departmental functioning, professional development, and promotion of teamwork and innovation
Manage the marketing budget, identify cost-effective resource allocation, and ensure adherence to financial targets while maximizing return on investment
Plan, direct, and coordinate all marketing campaigns across digital and traditional channels, including advertising, social media, email marketing, and promotional activities
Establish and maintain strong relationships with key stakeholders, clients, media partners, and external agencies to support marketing objectives
Oversee the creation, editing, and distribution of marketing content, including press releases, brochures, newsletters, newsletters, website content, and promotional materials
Analyze market trends, competitive landscape, and customer insights to inform strategic decision-making and identify growth opportunities
Measure and evaluate marketing performance against established goals, utilizing analytics and data-driven insights to implement corrective actions and optimize campaigns
Coordinate with cross-functional departments to ensure seamless integration of marketing initiatives and maximum organizational productivity
Manage media relations, coordinate press events, and maintain positive public relations by extending personalized services to VIPs, media representatives, and community stakeholders
Prepare and present regular performance reports, marketing metrics, and strategic recommendations to senior management
Ensure brand consistency and positive organizational representation across all marketing channels and communications
Handle additional responsibilities and special projects as delegated by senior management

Qualifications

Required Skills & Competencies:

Strategic marketing planning and execution
Team leadership, motivation, and talent development
Budget management and financial analysis
Digital marketing expertise
Marketing analytics and data interpretation
Content creation, editing, and copywriting
Campaign development and project management
Stakeholder and relationship management
Public relations and media relations
Market research and competitive analysis
Proficiency with marketing automation tools and CRM platforms
Strong organizational and time management skills
Excellent written and verbal communication abilities
Analytical and problem-solving capabilities
Customer-focused mindset with business acumen

Required Experience:

Minimum 7-10 years of progressive marketing experience, with at least 3-5 years in a marketing leadership or director-level role
Proven track record of developing and executing successful marketing strategies that drive measurable business results
Experience managing marketing budgets and optimizing resource allocation
Demonstrated success in team leadership, recruitment, and talent development
Experience in brand management, positioning, and development
Proficiency in managing integrated marketing campaigns across multiple channels
Experience with marketing analytics, performance measurement, and ROI attribution

Preferred Experience:

Experience in the Cairo, Egypt market or Middle Eastern region
Background in specific industry sectors (hospitality, retail, technology, or services)
Experience with crisis communication and reputation management
Knowledge of local market dynamics and consumer behavior in Egypt

Required Education:

Bachelor’s degree in Marketing, Communications, Business Administration, or related field
Professional certifications in marketing, digital marketing, or business management are advantageous

Domain Expertise:

Marketing strategy and strategic planning
Brand development and management
Digital marketing and e-commerce
Marketing technology and automation platforms
Data analytics and business intelligence

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

EN – Housekeeping Attendant

Job Description

Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Clean all assigned guestrooms to standard
Take initiative to add a personalized experience for the guest
Take ownership of guests’ privacy and belongings, while ensuring exceptional service

Qualifications

Additional Information

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Reservation Supervisor

Job Description

Supervise daily reservations operations, ensuring all enquiries and bookings are handled promptly, accurately and in line with brand standards
Maintain clear and effective communication between Reservations, Front Office and key hotel departments
Oversee daily administrative tasks, correspondence and reporting to ensure accuracy and completion
Ensure compliance with Emergency Communication procedures, directing all media enquiries to the nominated spokesperson
Monitor reservation payments, authority forms and chargeback processes, escalating issues to the Financial Controller when required
Apply Elysium yield management practices and maintain awareness of competitor activity to support revenue performance
Drive upselling initiatives and oversee the management of no-show bookings in line with hotel policies
Support, coach and guide Reservations Agents, assisting with group bookings and complex transactions as required
Ensure adherence to the Resavision Program, Elysium brand standards and LQA audit requirements
Undertake other duties as directed by the Reservations Manager or senior leadership team

Qualifications

Proven experience in hotel reservations or front office operations, with previous supervisory or senior agent experience preferred
Strong knowledge of reservations systems, yield management principles and booking channels, ideally within an Accor or similar luxury hotel environment
Confident communicator with the ability to liaise effectively with Front Office, Revenue, Sales and other key stakeholders with Opera PMS
Guest-focused mindset with a strong attention to detail and commitment to service excellence
Commercially minded, with the ability to identify upselling opportunities and support revenue performance
Organised and adaptable, able to manage competing priorities in a fast-paced environment
Natural team leader who enjoys coaching, supporting and developing team members
High level of professionalism with the ability to maintain brand standards and contribute to successful audit outcomes

Additional Information

Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Night Auditor

Job Description

Responsibilities and description of tasks:

Accomplishes the summary of the Night Auditor report, which reflects the daily room revenue and other changes & credits.
Coordinates with Night Auditor in preparing the daily preliminary report which reflects the overall revenue of the hotel.
Verifies all charges posted by the Front Office cashiers in guest folios by checking the supporting papers.
Prepares the daily Food & Beverage revenue report reflecting the revenue per meal period per outlet and the total revenue of all the restaurants and bars.
Reconciles audited F&B cashiers’ report with that of the posted, machine balances and traces sources of discrepancies.
Performs duties of Front Office cashier during his shift.
Reconciles guest ledger balance per audited daily Food & Beverage report with that of the Front Office machine balance.
Performs other duties as may be assigned.

Qualifications

Experience with accounting procedures and administrative tasks.

Proficiency with computers.

Analytical mind, with strong attention to detail and an affinity for numbers.

Good organizational and time-management skills.

Self-motivated, proactive work ethic.

Additional Information

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Kids Club Animator

Job Description

1. 1. Liaise with Director of Entertainment / Rixy Club Supervisor to create a safe environment for all children attending the kids club / crèche
  2. Ensure all parents fill in the registration form for their children correctly, containing the history of the child
  3. Create an inventory for all toys / equipment at the club / crèche
  4. Ensure all equipments are clean and properly maintained
  5. Inform Assistant Recreation Manager / Recreation Supervisor for any need of additional toys or replacement of toys
  6. Ensure to follow daily, weekly and monthly activity schedules as instructed by the Recreation Supervisor
  7. Ensure all club’s rules and regulations are enforced at all times
  8. Maintain club / crèche clean and tidy at all times
  9. Be fully aware of club’s facilities, timings, promotions and prices

Qualifications

Education: at least High school or vocational diploma
Experience: At least 2 years of experience in the industry.
Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.
Courses and Training: Prior attendance in seminars and trainings related to the job.
Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).
Skills: Is familiar with guest profiles based on his/her experience. Customer Service Orientation.

Additional Information

2.23 Implement his responsibilities in order to eliminate and collect waste in a proper way,
reduce environmental pollution and harmful effects to the environment and lead to
staffs.
2.24 Provide carrying chemicals safely, carrying, storing and using in accordance with
laws, controlling reducing chemical dirtiness.
2.25 Carry out all responsibilities related to the quality management and food safety
management systems implemented at the facility.
2.26 Carry out all other duties assigned by managers and hotel management not specified
in the job description.

Company Description

Join us at Accor, where life pulses with passion!

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Hospitality is a work of heart,
Join us and become a Heartist®.

Source: official careers site of Accor. Apply directly with the employer.

Guest Relations Agent

Job Description

1. Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.
2. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.
3. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her immediate and follow-up on the matter.
4. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.
5. Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.
6. Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.
7. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.
8. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organization together with the related departments and monitor the organization.
9. Work in coordination with all departments and ensure the flow of necessary information.
10. Take all special orders from guests, such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.
11. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.
12. Follow the VIP procedures and greet VIP guests and bid them farewell.
13. Walk agency representatives and potential guests around the facility.
14. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.
15. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&B Department.
16. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.
17. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.
18. Support hotel sales. Is authorised to sell charged services.
19. Take part in the Emergency Response Teams.
20. Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail.
21. Respond to guest inquiry forms and all written suggestions, complaints etc.
22. Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.
23. Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.
24. Take part in training programmes and departmental internal communication meetings.
25. Due to being in direct contact with guests, must always look clean, neat and fresh.
26. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
27. To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
28. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
29. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
30. Carry out all other duties assigned by managers and hotel management not specified in the job description.
31. Carry out all responsibilities related to Protection from pandemic disease & action response implemented at the facilities

Qualifications

Education: At least a high school diploma.
Experience: At least 2 years of experience in the industry.
Foreign Language: Proficiency in English to communicate with guests , good command of German, French or Russian or Arabic is a big added value .
Courses and Training: Prior attendance in seminars and trainings related to the job.
Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).

Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature

Additional Information

2.26 Carry out all other duties assigned by managers and hotel management not specified
in the job description.

Company Description

Join us at Accor, where life pulses with passion!

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Hospitality is a work of heart,
Join us and become a Heartist®.

Source: official careers site of Accor. Apply directly with the employer.

Cluster Marketing Executive

Job Description

Key Responsibilities:

– Support execution of marketing strategies across both properties in alignment with Accor brand standards.
– Assist in planning and promoting seasonal campaigns, events, and on-property activations.
– Coordinate and support photo/video shoots to ensure high-quality, brand-aligned content.
– Manage and update digital presence across social media, OTAs, Google listings, and brand platforms.
– Work closely with the community management agency to ensure timely and effective communication.
– Draft content for newsletters, website updates, press releases, and promotional materials.
– Support the creation and distribution of marketing collateral (signage, menus, flyers, etc.).
– Assist in coordinating PR and influencer engagements, media visits, and FAM trips.
-Track and report on marketing KPIs and campaign performance.
– Liaise with internal departments to gather information and align marketing initiatives.
– Coordinate supplier communication and support budget tracking.
– Travel between Hurghada and Sharm El Sheikh as needed to support on-ground execution.
Brand website- Movenpick: https://movenpick.accor.com/en/africa/egypt/sharm-el-sheikh/resort-sharm-el-sheikh.html
Brand website- Mercure: https://all.accor.com/hotel/1815/index.en.shtml
Company Website: https://all.accor.com/a/en.html

Qualifications

Key Responsibilities:

Additional Information

Company Description

Join us at Accor, where life pulses with passion!

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Hospitality is a work of heart,
Join us and become a Heartist®.

Source: official careers site of Accor. Apply directly with the employer.

Food Safety & Hygiene Supervisor

Job Description

The Food Safety & Hygiene Supervisor is responsible for establishing, monitoring, and maintaining the highest standards of food safety, sanitation, and hygiene across all Food & Beverage outlets, kitchens, banqueting, and storage facilities at Novotel Cairo Airport. This role ensures full compliance with Accor’s ALLSAFE standards, HACCP, ISO 22000 principles, and local regulations set by the Egyptian National Food Safety Authority (NFSA).

Key Responsibilities

1. Hygiene & HACCP Compliance

Conduct daily inspections of all kitchens, food preparation areas, guest outlets, store rooms, and stewarding facilities to ensure strict hygiene standards.
Monitor critical control points (CCPs) including food storage temperatures, cooking/cooling logs, defrosting procedures, and cross-contamination risks.
Oversee personal hygiene standards for all food handlers (uniforms, hair restraints, handwashing practices, and health certificates).
Ensure proper chemical usage, dosing, and safety data sheet (SDS) compliance across kitchen and stewarding areas.

2. Audits & Lab Testing

Coordinate regular third-party audits (e.g., Cristal, Bureau Veritas, SGS) and internal Accor hygiene assessments.
Manage routine microbiological testing for food samples, surface swabs, ice machines, and water quality in coordination with accredited laboratories.
Supervise the integrated Pest Control management program, reviewing technician reports and following up on recommended preventive actions.

3. Training & Education

Develop and deliver mandatory Food Safety and Personal Hygiene training programs for all new hires and existing kitchen/F&B staff.
Maintain comprehensive training logs in coordination with the Talent & Culture department to satisfy audit requirements.

4. Supplier Quality & Receiving

Inspect receiving dock operations to verify supplier delivery conditions, vehicle hygiene, product temperatures, and expiry dates.
Participate in supplier audits and quality reviews in coordination with the Purchasing department.

5. Documentation & Incident Management

Maintain up-to-date HACCP documentation, corrective action logs, and audit reports.
Investigate any guest complaints or internal incidents related to food safety, implementing immediate corrective and preventive actions.

Qualifications

Education: Bachelor’s degree in Food Science, Microbiology, Environmental Health, Hospitality Management, or a related field.
Experience: Minimum 2–3 years of experience in a food safety/hygiene role within a 4-star or 5-star international hotel chain.
Certifications: Certified HACCP Level 3 or 4, ISO 22000 Internal Auditor certification preferred.
Knowledge: Deep understanding of Egyptian National Food Safety Authority (NFSA) regulations and Accor hygiene standards.
Languages: Fluent in Arabic and English (written and spoken).
Skills: Strong observational skills, detail-oriented, and effective communication and coaching capabilities.

Additional Information

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Guest Relation Supervisor

Job Description

The Guest Relation Supervisor is responsible for ensuring exceptional guest experiences at Novotel Cairo Airport. This role involves leading the guest relations team, addressing guest inquiries and concerns, and maintaining high service standards throughout the hotel.

Key Responsibilities:

Team Leadership: Supervise and train the guest relations team to provide outstanding service to all guests.
Guest Interaction: Engage with guests upon arrival and throughout their stay to ensure satisfaction and address any issues.
Feedback Management: Collect and analyze guest feedback to improve services and address concerns proactively.
Coordination: Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
VIP Services: Manage special arrangements for VIP guests, including personalized services and amenities.
Reporting: Maintain records of guest interactions and prepare reports for management.

Qualifications

Bachelor’s degree in Hospitality Management or a related field.
Previous experience in a guest relations or customer service role, preferably in hospitality.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proficiency in multiple languages is a plus.

Additional Information

Fast-paced hotel restaurant environment.
Standing for extended periods.
May be exposed to varying temperatures and noise levels.

Company Description

Novotel Cairo Airport hotel is a 4-star hotel located just 5 minutes from the airport and 22 KM from downtown Cairo. The hotel offers a beautiful balance of convenience and comfort with modern soundproofed rooms, a courtyard, pool, and all-day dining options.

Source: official careers site of Accor. Apply directly with the employer.

Telephone Operator / Royal Service Agent

Job Description

We are seeking a professional and courteous Telephone Operator / Royal Service Agent to join our team in Cairo, Egypt. In this role, you will serve as the first point of contact for our organization, managing incoming and outgoing calls while providing exceptional customer service. You will be responsible for routing calls to appropriate departments, handling inquiries with professionalism, and ensuring every caller receives a positive experience that reflects our commitment to excellence.

Answer incoming calls promptly and professionally, greeting callers with courtesy and warmth
Route calls to the appropriate departments or personnel based on caller needs and organizational protocols
Manage call queues efficiently and minimize wait times while maintaining service quality
Provide information about services, facilities, and organizational offerings to callers
Take accurate messages and ensure timely delivery to intended recipients
Handle customer inquiries and complaints with empathy, patience, and problem-solving skills
Maintain detailed call logs and records using telephone systems and organizational software
Multitask effectively by managing multiple calls, administrative duties, and customer requests simultaneously
Demonstrate professional telephone etiquette and communication skills at all times
Assist with general administrative tasks as needed to support organizational operations
Maintain confidentiality and handle sensitive information with discretion
Provide feedback on caller concerns to management to support continuous service improvement

Qualifications

Proven experience as a Telephone Operator, Royal Service Agent, or in a similar customer-facing role
Excellent verbal communication skills with clear pronunciation and professional telephone etiquette
Strong interpersonal and customer service skills with the ability to remain calm under pressure
Proficiency in multitasking and managing multiple calls simultaneously
Exceptional organizational and time management abilities
Attention to detail and accuracy in recording information and routing calls
Ability to work independently and as part of a team in a fast-paced environment
Proficiency with computer systems and basic office software applications
Bilingual capabilities in Arabic and English
Active listening skills and the ability to understand and address caller needs effectively
Problem-solving abilities and conflict resolution skills
Professional demeanor and positive attitude toward customer service
Flexibility to adapt to changing priorities and organizational needs

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Concierge Agent

Job Description

We are seeking an exceptional Concierge Agent to join our hospitality team in Cairo, Egypt. As a Concierge Agent, you will be the ultimate guest ambassador, delivering personalized service and turning every request—no matter how unique or challenging—into an unforgettable experience. This role requires a professional, empathetic, and detail-oriented individual who thrives in a fast-paced environment and is passionate about exceeding guest expectations.

Serve as a knowledgeable hotel ambassador by maintaining current information about hotel facilities, local attractions, dining options, entertainment venues, and city happenings to provide accurate and helpful guidance to guests
Manage a diverse range of guest requests with enthusiasm and efficiency, including dining reservations (both in-house and off-property), entertainment bookings, transportation arrangements, tours, medical services, florist services, and other specialized requests
Develop and maintain comprehensive guest preference records and history to personalize future interactions and demonstrate genuine care for returning guests
Cultivate and maintain a professional network of reliable service providers and local contacts to facilitate seamless coordination of guest requirements
Ensure the availability and organization of printed materials such as brochures, city maps, restaurant guides, and promotional information for guest distribution
Respond to guest inquiries with positivity, transparency, and a solutions-oriented mindset, maintaining composure and courtesy under pressure
Follow through on all guest requests and endorsements, ensuring timely completion and follow-up communication
Maintain absolute integrity and trustworthiness in all financial matters and guest interactions
Adhere to all departmental standard operating procedures, safety policies, and organizational guidelines
Collaborate effectively with colleagues across departments to create a service-driven, results-focused work environment
Perform additional duties as assigned to support the overall success of the hospitality operation

Qualifications

Required Qualifications:

Minimum 1 year of professional experience in customer service, hospitality, or a related guest-facing industry
Fluency in English with excellent written and verbal communication skills
Strong interpersonal and problem-solving abilities with the capacity to handle complex, multifaceted requests
Exceptional organizational skills with the ability to manage multiple tasks simultaneously
Proficiency with computer systems in a Windows environment, including Microsoft Word, Excel, and PowerPoint
Demonstrated ability to remain calm, courteous, and focused on guest needs in high-pressure situations
High level of responsibility, reliability, and personal integrity
Proven ability to work collaboratively as part of a team while maintaining individual initiative
Flexibility and adaptability to changing priorities and guest needs
Strong time management skills and results-oriented approach to task completion

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

Hotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 566 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift.
Frequent lifting and carrying up to 30 lbs.
Occasional kneeling, pushing, pulling, lifting.
Occasional ascending or descending ladders, stairs and ramps.

Visa Requirements: Must be legally permitted to work in Egypt.

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Sales Manager

Job Description

DESIGNATION/ TITLE - Sales Manager

REPORTING TO - Director of Sales

LOCATION - Cairo – 6th of October

JOB OBJECTIVE - Lead the Corporate sales function, drive revenue growth, manage customer relationships, guide the sales team, and achieve market‑share targets & are willing to travel extensively.

KEY RESPONSIBILITIES

Roles and Responsibilities:

The job encompasses but is not limited to the following Roles and Responsibilities:

Manage and develop existing Customer relationships, sales leads, and projects.
Create and implement a sales development plan for the relevant geographic area and generate new business.
Coordinate with the Sales Team on a regular basis.
Update all Sales activities in the Company CRM system in a timely and accurate manner
Identify new market opportunities and expand the customer base in the assigned region.
Conduct market research to understand competitor activities, industry trends, and customer requirements.
Ensure high customer satisfaction through timely communication, support, and resolution of queries.
Prepare sales forecasts, reports, and performance metrics for management review.
Participate in exhibitions, industry events, and customer visits to enhance brand visibility.
Collaborate with technical teams to provide product demonstrations and application support where required.

YEARS OF EXPERIENCE

2+ years of experience in the same position at Hotel Sales

Qualifications

QUALIFICATION

Bachelor degree in hospitality or similar related to Sales

COMPETENCIES

Technical

Strong technical knowledge of hotel field (Corporate & Leisure).
Deep understanding of City Hotels Sales Business.
Ability to evaluate KPIs & market trends accurately.
Expertise in techno‑commercial negotiation & sales strategy.
Proficiency in CRM & sales reporting tools.

Behavioral

Excellent leadership & team‑management skills
Strong communication & presentation abilities.
Ability to react quickly & provide effective solutions.
High customer‑orientation & relationship‑building capability.

Additional Information

You will grow so fast because of development chances that will take with cooperated team
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

Join us at Accor, where life pulses with passion!

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

This is an exciting entry-level role with growth opportunities for a motivated applicant. Make it your next move.

Hospitality is a work of heart,
Join us and become a Heartist®.

Source: official careers site of Accor. Apply directly with the employer.

Guest Relations Agent

Job Description

* Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.

*Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.

* Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.

* Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.

* Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.

* Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.

* Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.

* Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.

* Work in coordination with all departments and ensure the flow of necessary information.

* Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.

* Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.

* Follow the VIP procedures and greet VIP guests and bid them farewell.

* Walk agency representatives and potential guests around the facility.

* Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.

* Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&B Department.

* Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.

* Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.

* Support hotel sales. Is authorised to sell charged services.

* Take part in the Emergency Response Teams.

* Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.

* Respond to guest inquiry forms and all written suggestions, complaints etc

* Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.

* Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.

* Take part in training programmes and departmental internal communication meetings.

* Due to being in direct contact with guests, must always look clean, neat and fresh.

* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).

* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.

* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.

* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.

* Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

* Education: At least a high school diploma.

* Experience: At least 2 years of experience in the industry.

* Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.

* Courses and Training: Prior attendance in seminars and trainings related to the job.

* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).

* Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.

Company Description

With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.

A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.

Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh

Source: official careers site of Accor. Apply directly with the employer.

Director of Restaurants

Job Description

We are seeking an experienced and visionary Director of Restaurants to lead our restaurant operations in 6th of October City, Egypt. In this strategic leadership role, you will oversee all aspects of our restaurant portfolio, driving operational excellence, financial performance, and exceptional customer experiences. You will be responsible for setting the vision for our dining establishments, managing a talented team, and ensuring consistent brand delivery across all locations. The ideal candidate will combine strong business acumen with a passion for hospitality and a commitment to developing high-performing teams.

Develop and execute strategic plans to optimize restaurant performance, profitability, and market positioning
Oversee all operational aspects of restaurant locations, including staffing, scheduling, inventory management, and vendor relationships
Manage P&L statements and financial budgets, analyzing performance metrics and implementing cost-control measures to achieve profitability targets
Recruit, train, mentor, and motivate restaurant management teams and staff, fostering a culture of excellence and accountability
Establish and maintain rigorous quality assurance standards, ensuring compliance with food safety regulations and brand guidelines
Drive customer satisfaction initiatives and implement strategies to enhance the dining experience across all locations
Collaborate with culinary teams on menu development, pricing strategies, and seasonal offerings
Monitor and analyze key performance indicators (KPIs), sales trends, and operational metrics to inform decision-making
Represent the organization at industry events and community engagements to strengthen brand presence
Conduct regular performance reviews and provide constructive feedback to support staff development and career progression
Manage crisis situations and resolve operational challenges with professionalism and decisiveness

Qualifications

7+ years of progressive experience in restaurant operations and management
3+ years in a director-level or senior management position within the hospitality industry
Proven expertise in P&L management, financial analysis, and budgeting
Strong leadership and interpersonal skills with the ability to motivate and develop teams
Comprehensive knowledge of restaurant operations, including food safety, health compliance, and sanitation standards
Demonstrated ability to manage multiple locations simultaneously (preferred)
Proficiency with restaurant management systems, point-of-sale (POS) technology, and inventory management software
Excellent analytical and problem-solving skills with strong attention to detail
Outstanding communication and presentation abilities
Strategic thinking and visionary approach to business development
Experience with vendor negotiation and cost management
Knowledge of the local market in Egypt and regional dining trends (preferred)
Ability to work in a fast-paced environment and adapt to changing business needs
Strong organizational and time management skills

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Assistant Marketing Manager

Job Description

We’re looking for an enthusiastic and detail-oriented Assistant Marketing Manager to join our dynamic marketing team in Giza, Egypt. In this role, you’ll support the development and execution of integrated marketing strategies while collaborating with cross-functional teams to drive brand awareness and customer engagement. This is an excellent opportunity for a collaborative professional who thrives in a fast-paced environment and is passionate about creating meaningful connections with our customers through innovative marketing initiatives.

Support the development and execution of marketing strategies aligned with organizational objectives and brand identity
Manage day-to-day marketing activities including campaign planning, content creation, social media management, and digital marketing initiatives
Collaborate with internal teams and external partners to develop engaging content and compelling brand storytelling
Assist in planning and executing marketing campaigns, promotional activities, and community engagement initiatives to build brand visibility
Manage and monitor social media channels, ensuring consistent brand voice, engaging content, and active community interaction
Track and analyze marketing campaign performance across digital channels and partnerships, providing insights to optimize results
Work closely with Sales, Revenue, and Operations teams to identify opportunities for customer acquisition and brand growth
Build and maintain relationships with key partners, influencers, and relevant communities
Create marketing collateral, presentations, newsletters, and promotional materials that reflect brand standards
Support the maintenance of brand consistency across all communications and customer touchpoints
Assist with market research and competitive analysis to inform marketing strategies and identify emerging opportunities

Qualifications

Bachelor’s degree in Marketing, Business, Communications, or a related field
Previous marketing experience, preferably in hospitality, lifestyle, travel, luxury, or customer-focused industries
Strong understanding of digital marketing, social media platforms, content creation, and campaign execution
Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) and marketing software tools
Experience with email marketing platforms, analytics tools (such as Google Analytics), and CRM systems
Excellent written and verbal communication skills with the ability to craft compelling brand narratives
Strong organizational and time management skills with the ability to manage multiple priorities simultaneously
Demonstrated ability to work collaboratively with diverse stakeholders and cross-functional teams
Creative mindset with the ability to translate brand vision into engaging customer experiences
Commercial awareness and understanding of how marketing activities drive business results
Analytical skills with the ability to interpret data and optimize marketing performance
Experience with pre-opening projects, product launches, or event management is preferred
Proficiency in graphic design tools or video editing software is a plus
Flexibility and resilience in adapting to changing priorities and market conditions
Strong problem-solving abilities and a proactive approach to identifying solutions
Commitment to inclusive practices and diverse perspectives in all professional interactions

Additional Information

Movenpick Cairo Media City

Company Description

Movenpick Cairo Media City, Egypt

Source: official careers site of Accor. Apply directly with the employer.

Director of Food and Beverage

Job Description

1. Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.
2. Ensures integration of departmental goals in game plans
3. Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations
4. Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation
5. Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job
6. Control the food and beverage operations according to the principles determined by Rixos Hotels Egypt management.
7. Monitor the food and beverage operations in line with the procedures determined by the hotel management, set targets and communicate and ensure adoption of these targets. Communicate decisions from the general management to subordinate employees, implement and ensure implementation of these decisions in the best manner.
8. Manage all business and functions of the F&B Department.
9. Maximize the department’s profitability through operations.
10. Manage operations to ensure the highest quality delivery of food and beverage products and service.
11. Control and analyses the below points:
Sales and costs
Display quality and service standards of F&B products
Ensure proper use, protection and maintenance of departmental utensils.
Conduct activities to increase customer satisfaction and, enhance service quality.
Mentor and Follow-up monthly employees’ turnover
1. Consolidate business relationships between employees in the department.
2. Responsible for preparing training programmed for the F&B Department and the trainings of employees in his/her department.
3. Organize meetings to obtain data and achieve results.
4. Prepare and offer new menus and beverage lists, taking into account the purchasing power of guests and the region.
5. Make plans with department managers in order to deliver successful organizations within the hotel.
6. Attend departmental meetings and the Management meeting according to the hotel management calendar.
7. Update the below areas related to food and beverages according to the hotel’s policies and procedures:

Finance, standards, employees and trainings, outlets and recreation/entertainment
Conduct promotional activities to increase sales and conduct meetings for banquet organizations
Ensure protection, maintenance and replacement of materials and utensils.
1. Prepare and monitor monthly and annual F&B departmental budget.
2. Arrange for minimum and maximum storage of materials and utensils that belong to the F&B Department.
3. Contribute to preparing the hotel’s income plans and marketing programmed.
4. Research opportunities for professional self-development.
5. Deliver the income and expenses of the F&B Department in line with the facility’s budget discipline. Develop plans based on data of previous years.
6. Determine staffing requirements (such as permanent, seasonal and interns etc.) for the following year, in line with the budget availability and upon the General Manager’s approval.
7. Create the necessary motivational environment to ensure and increase productivity and success of current staff and develop necessary arguments to ensure F&B Department employees’ commitment to the facilities.
8. Ensure order and control of communication, as effective communication will also increase productivity in the F&B Department.
9. Review the departmental reports, income statements, guest relations reports, technical service reports, and departmental communication logs on a daily basis.
10. Conduct brainstorming sessions and group work to unleash employees’ talents.
11. Take part in the Food Safety Team and attend MR meetings.
12. Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
13. To predict all activities and to be purchased all equipment and belongings may create disease for the environment.
14. To join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings.
15. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
16. To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
17. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
18. To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
19. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
20. Carry out all other duties assigned by managers and hotel management not specified in the job description.
21. Carry out all responsibilities related to Protection from pandemic disease & action response implemented at the F&B facilities

Qualifications

Education/Experience: Extensive Overseas experience needed,4-year bachelor’s degree with a minimum of 6 years of related work experience or 2 years work experience in the same position and experience with applying the main principles and/or different methods,
Foreign Language: Professional level of English to communicate effectively with guests and employees.
Courses and Training: Requires sufficient theoretical and practical background and attendance in courses and seminars in the related field.
Computer Literacy: MS Office applications.
Skills: Good command of systems/legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems/programmes/software in the related field. Responsible for carrying out and coordinating complex activities in different fields.

Additional Information

Company Description

Join us at Accor, where life pulses with passion!

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Hospitality is a work of heart,
Join us and become a Heartist®.

Source: official careers site of Accor. Apply directly with the employer.

Director of Sales & Marketing

Job Description

We are seeking an experienced and results-driven Director of Sales & Marketing to lead the Sales & Marketing of a mid-scale hotel operation on 6th October city, with a primary focus on Corporate, Leisure, MICE, and group business.

The Director of Sales & Marketing will be responsible for developing and executing comprehensive sales and marketing strategies to maximize revenue, occupancy, market share, and profitability throughout the year.

The successful candidate will have 5 years’ strong experience and knowledge in the same senior position, preferably in the city hotel, with an established understanding of corporate, leisure, travel agencies, tour operators, OTA’s and other key international source markets.

Key Responsibilities

Develop and implement short-term and long-term sales and marketing strategies with a strong focus on all business segmentations
Analyze and assess sales & marketing production vs. targets and take necessary measures and actions.
Develop annual sales & marketing department budget and execute the sales programs and activities within it.
Establish measurable sales targets, KPIs, and action plans for the Sales & Marketing team.
Drive business with key business partners and continuously identify opportunities to expand the hotel’s geographical market reach.
Develop and maintain strong relationships with tour operators, Corporate, travel agencies, wholesalers, group organizers, Mice Partners, and other key partners.
Identify and secure new group and individual Partners while strengthening relationships with existing high-producing accounts.
Develop specific commercial strategies for All business segmentation around the year.
Conduct regular market research and competitor analysis to understand demand patterns, pricing, market positioning, and emerging opportunities.
Monitor competitor hotels, market trends, group movements, and demand to recommend timely commercial actions.
Work closely with Revenue Management to optimize pricing, inventory, length of stay, group allocation, market segmentation, and business mix.
Evaluate group requests and business opportunities based on revenue potential, profitability, displacement, and overall hotel strategy.
Develop and manage the annual Sales & Marketing budget and commercial action plan.
Analyze the return on sales trips, international roadshows, trade events, marketing campaigns, and business development activities.
Conduct regular sales missions and business development activities in domestic and international source markets.
Represent the hotel at relevant exhibitions, travel trade events, workshops, roadshows, and networking opportunities.
Maintain close relationships with key decision-makers and partners within the tourism sector in the region.
Monitor account production, room nights, average rates, revenue contribution, conversion, and overall account performance.
Identify underperforming accounts and markets and implement corrective commercial action plans.
Develop strategies to increase direct and individual bookings alongside contracted group business.
Work closely with Revenue, Reservations, Front Office, Finance, and Operations to ensure commercial commitments and group requirements are effectively delivered.
Ensure contracts, rates, allocations, payment terms, and commercial agreements are properly managed and aligned with hotel objectives.
Prepare regular commercial reports, forecasts, market intelligence, and performance analysis for hotel leadership.
Lead, coach, motivate, and develop the Sales & Marketing team to maintain a strong performance and accountability culture.
Ensure all Sales & Marketing activities comply with Accor brand standards, commercial guidelines, policies, and procedures.
Recruit, select, train and motivate Sales & Marketing Department personnel to realize their potential and to develop individuals for advancement within Accor Hotels.
In conjunction with the Revenue Manager and FO Manager, maximize rooms’ inventory and catering space (where applicable), identify opportunities for focused sales programs and activities
Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.

Key Competencies

City Hotel Expertise especially west Cairo
Corporate and leisure Sales & Marketing
Group & Individual Business Development
Strategic Commercial Planning
Key Account Management
Revenue & Profitability Focus
Market Intelligence & Competitor Analysis
Contract Negotiation
Leadership & Team Development
International Market Development
Data-Driven Decision-Making
Stakeholder & Partner Relationship Management

Qualifications

Bachelor’s degree in business administration, Marketing, Hospitality Management, or a related field.
5 years’ experience in the same position at Sales & Marketing within the hospitality industry, preferably in Great Cairo.
Strong Leadership capabilities to lead Sales & Marketing team
Strong knowledge and experience in the 6th of October city is highly preferred.
Established understanding of Corporate, Leisure, Mice, OTA’s, and group business.
Strong knowledge of major domestic and international source markets
Demonstrated ability to generate and develop high-volume group and individual Sales business.
Strong understanding of hotel pricing, revenue management, contracting, forecasting, market segmentation, and distribution.
Excellent commercial, negotiation, analytical, and financial skills.
Strong leadership skills with proven experience in managing and developing Sales & Marketing teams.
Ability to build and maintain long-term relationships with key accounts and business partners.
Strong communication, presentation, and negotiation skills.
Excellent command of English.

Additional Information

Company Description

Join us at Accor, where life pulses with passion!

Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

This is an exciting entry-level role with growth opportunities for a motivated applicant. Make it your next move.

Hospitality is a work of heart,
Join us and become a Heartist®.

Source: official careers site of Accor. Apply directly with the employer.

Hotel Manager

Job Description

We are seeking an experienced and visionary Hotel Manager to lead our operations in Alexandria, Egypt. As Hotel Manager, you will serve as a key member of the executive leadership team, responsible for overseeing all aspects of hotel operations and ensuring exceptional guest experiences. This is an opportunity to drive operational excellence, foster a culture of service, and lead a diverse team in a dynamic hospitality environment.

Lead and oversee all hotel operations across multiple departments including Front Office, Housekeeping, Food & Beverage, and Culinary, ensuring seamless coordination and service delivery
Partner with the General Manager and executive team to translate strategic priorities into actionable operational goals, structured plans, and measurable outcomes
Establish and implement comprehensive department policies, standard operating procedures, and service standards aligned with brand expectations and local regulatory requirements
Provide hands-on leadership that sets clear standards for exceptional service through emotional intelligence, authentic personal connection, and visible presence throughout the property
Oversee recruitment, onboarding, training, and performance management of operational staff, fostering a culture of continuous learning and professional development
Provide coaching, mentorship, and leadership development to department heads, empowering them to act as entrepreneurs and drive innovative, guest-focused solutions
Monitor and analyze staffing levels, productivity metrics, and operational key performance indicators to optimize both service quality and financial performance
Prepare and manage operational budgets, monitor expenses, and work toward achieving profit objectives while maintaining service excellence
Analyze guest feedback, quality metrics, and audit results to identify opportunities for improvement and implement structured enhancement plans
Assume General Manager responsibilities during their absence, maintaining operational continuity and leadership presence
Champion a strong culture of health, safety, and accident prevention throughout the property
Build and maintain positive relationships with guests, staff, and external stakeholders, demonstrating transparency and inclusive leadership

Qualifications

**Experience & Skills**

Minimum 10 years of progressive hotel operations leadership experience, ideally within upscale or luxury hospitality environments
Minimum 5 years in a senior leadership role such as Hotel Manager, Director of Operations, or Director of Rooms within a recognized quality hotel or resort
Proven expertise in leading complex, multi-department operations with demonstrated success in service delivery and guest satisfaction
Strong working knowledge of hotel management systems, financial reporting, labor management, and productivity tools
Excellent team leadership and motivational skills with proven ability to coach and develop emerging leaders
Outstanding analytical and problem-solving abilities with sound judgment and meticulous attention to detail
Strong communication skills, both written and verbal, with ability to articulate vision and expectations clearly
Proficiency in budget management, cost control, and revenue optimization
Demonstrated expertise in guest relations, complaint resolution, and service recovery
Proficiency with hotel property management systems and hospitality technology platforms
Conflict resolution and negotiation skills
Flexible availability including evenings, weekends, and holidays as required by hotel operations

**Leadership Attributes & Personal Qualities**

Calm, emotionally intelligent leader who thrives in dynamic, fast-paced environments
Warm, composed, and deeply service-oriented, even under pressure
Naturally curious, proactive, and solution-focused with a commitment to continuous improvement
Assertive yet collaborative approach to decision-making and problem resolution
Resilient and adaptable with ability to navigate change effectively
Organized and efficient with strong time management capabilities
Visionary thinker committed to creating an exceptional workplace and guest experience
Empathetic and inclusive leadership style that values diverse perspectives

**Education & Certifications**

Bachelor’s degree in hospitality management, business administration, or related field (preferred)
Knowledge of Egyptian hospitality regulations and compliance standards (preferred)
Certification in hotel management or hospitality leadership (preferred)

Company Description

Join us at Accor, where life pulses with passion!

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Hospitality is a work of heart,
Join us and become a Heartist®.

Source: official careers site of Accor. Apply directly with the employer.

Bartender

Job Description

We are seeking an enthusiastic and skilled Bartender to join our dynamic team in 6th of October City, Egypt. In this role, you will be the heart of our bar operations, delivering exceptional beverage experiences while maintaining the highest standards of professionalism and guest service. You will combine technical mixology expertise with genuine hospitality to create memorable moments for every guest who walks through our doors. This position offers the opportunity to showcase your creativity, build lasting guest relationships, and contribute to a collaborative team environment in a fast-paced, rewarding setting.

Prepare and serve a diverse range of alcoholic and non-alcoholic beverages, including craft cocktails, wines, spirits, and specialty drinks, consistently meeting quality and presentation standards
Deliver personalized, engaging guest experiences that reflect our commitment to exceptional service and hospitality
Maintain comprehensive knowledge of all beverage menu items, promotions, ingredients, and garnishes to confidently answer guest inquiries and recommend drinks tailored to individual preferences
Actively upsell beverages, food items, and promotions to enhance guest satisfaction and drive outlet revenue growth
Monitor guest consumption responsibly and promote safe, responsible drinking practices
Maintain meticulous cleanliness, organization, and sanitation of the bar area, including all equipment, glassware, and work surfaces in compliance with HACCP and safety regulations
Process cash and card transactions accurately and efficiently, ensuring proper billing and reconciliation
Manage bar inventory by restocking supplies, monitoring stock levels, and promptly reporting shortages to supervisors
Collaborate with kitchen and service staff to ensure seamless operations and exceptional guest experiences
Contribute to menu innovation by assisting in the development of new cocktails and beverage offerings
Support and mentor team members, fostering a collaborative and inclusive work environment
Attend training sessions and professional development opportunities to continuously enhance mixology skills and product knowledge
Adhere to all local beverage regulations and licensing requirements specific to Egypt

Qualifications

**Experience**

Minimum 1–2 years of bartending experience in a hotel, fine dining establishment, or upscale bar environment
Demonstrated expertise in cocktail preparation, spirits, wines, and beverage service standards
Proven track record of delivering exceptional guest service in a fast-paced environment

**Education**

High school diploma or equivalent required
Completion of a recognized bartending or mixology certification program required

**Skills & Competencies**

Advanced beverage knowledge with the ability to prepare and serve cocktails and drinks to the highest standard of quality and consistency
Excellent guest service, interpersonal, and communication skills with a customer-focused mindset
Strong multitasking ability and composure when working under pressure in high-volume settings
Proficiency in cash handling and point-of-sale (POS) systems
Inventory management and stock control capabilities
Awareness of allergies, dietary restrictions, and special guest requirements
Positive, proactive attitude with a collaborative, team-oriented approach
Organizational and time management skills with attention to detail
Flexibility to work varied shifts, including evenings, weekends, and holidays

**Language & Additional Requirements**

Fluent in English (written and verbal)
Arabic language skills are beneficial for this location
Knowledge of local beverage regulations and licensing requirements in Egypt
Ability to work in a diverse, inclusive environment and embrace our commitment to hospitality excellence

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Assistant Executive Housekeeper

Job Description

Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:  

Consistently offer professional, friendly and engaging service.
Lead and assist the Executive Housekeeper in the day-to-day operation of the department and ensure service standards are followed.
Conduct regular inspections of all guest rooms / Public Areas.
Identify training needs and train all Supervisors and Colleagues as required.
Work closely with the Maintenance department to address all guest room repairs and ensure proper communication channels are followed through.
Address all guest concerns and react quickly, logging and notifying proper departments accordingly.
Balance operational, administrative and Colleague needs.
Follow departmental policies and procedures.
Report necessary maintenance items.
Follow all safety and sanitation policies.
Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.
Follows all policies and procedures ascertained by the hotel.
Attend meetings and training sessions as required.
Any additional duties assigned.

Qualifications

Previous leadership experience required.
Computer literate in Microsoft Window applications an asset.
University/College degree in a related discipline an asset.
Excellent communication and organizational skills.
Strong interpersonal and problem solving abilities.
Highly responsible & reliable.
Ability to work cohesively as part of a team.
Ability to focus attention on guest needs, remaining calm and courteous at all time.

Additional Information

Company Description

“Why work for Accor?
Welcome to Sofitel Cairo Downtown, a new destination in the heart of Cairo, combining luxury, elegance, and French art de vivre, We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Source: official careers site of Accor. Apply directly with the employer.

Assistant Executive Housekeeper

Job Description

To assist the Executive Housekeeper in overseeing the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed.
To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service.
To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.
To ensure the up keeping of all the front of the house, including the hotel entrance.
To ensure the up keeping of all the designated back of the house areas.
To check regularly the night shift for cleaning.
To ensure appropriate stock level for the smooth run of the Housekeeping and to approve requisitions accordingly.
To ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled.
To supervise the Pest Control service as per established areas and schedules.
To implement housekeeping related HACCP procedures.
To be involved in sustainable development and to apply energy and waste management.
To supervise cost control and to suggest saving programs.

To ensure all linen and uniform management and handling procedures are respected.
To implement Focus and other financial procedures.
To supervise and control Lost and Found, maintain records and mail packages to clients.
To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.

· To make regular room and public area inspections. To follow up on the Out of Order and Out of service rooms.

To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding usual and unusual guest requests.

Qualifications

Proven experience as an assistant executive housekeeper or similar role.
Excellent communication, organizational, and time-management skills.
Ability to work independently and with a team.
Flexibility to work shifts, including weekends and holidays.
Monitor inventory levels of cleaning supplies and order new supplies as needed
Prepare reports on a daily, weekly, and monthly basis as required
Participate in departmental meetings and other hotel-wide committees as required
Perform other duties as assigned by the Executive Housekeeper
Be available to work a flexible schedule that may include early mornings, evenings, weekends, and/or holidays
Maintain a high level of confidentiality with regard to guest information and hotel operations
Adhere to all health and safety regulations

Additional Information

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Guest Relations Agent

Job Description

Main Duties:

Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform & grooming )
Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level.
Check the lobby area in regards to “cleanliness, light, ashtray, brochures “, take on spot necessary action.
Follow up on the last day operation: VIP guest didn’t show up, any case to follow up. Take the necessary actions on any pending actions.
Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities.
Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected.
Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM.
Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card member ship, and get feedback from the guests.
Follow up on the long staying guest requests: give them a courtesy call & send them amenities as per their request.
Prepare the TOP VIP’s C-Out:
- Make sure that the bills are revised.
- Contact the guest for departure arrangements: transportation, packing, late C-Out.
To be present in the lobby to escort VIP guest to the exit of the hotel upon check-out.
Lobby from day time tonight time: Lighting the lobby candles and switch on the light according to the standard.

Qualifications

Passion for guest service.
Excellent written and verbal communication, interpersonal and leadership skills.
Highly organized, results-oriented with the ability to be flexible and work well under pressure.
Previous experience as a Butler is a must
Fluency in English, and at least one additional language
Must have the ability to handle a multitude of tasks and Guest requests.
Knowledge of Micros-Fidelio Property Management System an asset.
Ability to work independently and prioritize responsibilities.
Experience with a Hotel loyalty program an asset.
Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Additional Information

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Guest Relations Agent

Job Description

We are seeking an enthusiastic and customer-focused Guest Relations Agent to join our team in Cairo, Egypt. As a Guest Relations Agent, you will be the primary point of contact for our guests, ensuring their stay is comfortable, enjoyable, and memorable. Your role will be crucial in maintaining our high standards of customer service and contributing to overall guest satisfaction.

Greet and welcome guests upon arrival, assisting with check-in procedures in coordination with the Front Office Department
Handle guest inquiries, requests, and complaints promptly and efficiently, focusing on guest satisfaction
Conduct daily “Guest Contacts” to identify and address any issues or concerns
Coordinate special requests and arrangements for guests, such as birthday celebrations, restaurant reservations, or transportation services
Manage VIP procedures, including greeting and bidding farewell to VIP guests
Prepare and distribute guest information materials about hotel activities and services
Handle reservations for hotel restaurants and other amenities
Monitor overall guest satisfaction and report observations to management
Assist with lost and found procedures, ensuring proper documentation and return of items
Provide guidance and support for guests experiencing health issues or emergencies
Collaborate with all departments to ensure seamless guest experiences
Participate in training programs and departmental meetings to stay updated on hotel policies and procedures
Maintain a professional and well-groomed appearance at all times

Qualifications

High school diploma or equivalent required; higher education in hospitality or related field preferred
Fluency in English; proficiency in Arabic, German, French, or Russian is highly advantageous
Excellent communication and interpersonal skills with a friendly and professional demeanor
Strong problem-solving abilities and attention to detail
Proficiency in MS Office applications and familiarity with hotel management software (e.g., Fidelio, Opera)
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Flexibility to work various shifts, including weekends and holidays
Demonstrated customer service orientation with a passion for exceeding guest expectations
Ability to remain calm and composed in high-pressure situations
Knowledge of local attractions, culture, and customs in Cairo and surrounding areas
Adaptability to changing priorities and guest needs
Team player with the ability to work collaboratively across departments

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Sous Chef (Pizza Chef)

Job Description

Prepare pizzas out of our menu and based on custom orders
Bake a wide variety of pizza doughs, including thin crust, thick crust and cheese-stuffed
Make fresh tomato, pesto and white cream sauces
Wash and chop vegetables (for example, tomatoes, peppers, onions and mushrooms)
Cut, slice and grill meats like chicken, ham and beef
Monitor food stock and place orders, as needed
Use less traditional ingredients to appeal to a larger audience (for example, vegan cheese and gluten-free flour)
Cook appetizers, like mozzarella sticks, pizza bites, garlic breads and salads
Recommend new recipes to update our menus
Maintain a clean cooking station and sterilize equipment

Qualifications

Work experience as a Pizza Chef or similar role in a restaurant
Hands-on experience with preparing and baking pizza doughs
Familiarity with professional kitchen equipment and brick or stone oven
Understanding of food hygiene
Good time-management skills
Team spirit
Flexibility to work in shifts, including weekends and evenings
Diploma from a culinary school is a plus

Additional Information

experience is an asset
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

Company Description

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant Team and build your career with us.

Source: official careers site of Accor. Apply directly with the employer.

Chief steward

Job Description

We are seeking an experienced and detail-oriented Chief Steward to join our hospitality team in El Qusier, Egypt. In this leadership role, you will oversee all stewarding operations, ensuring exceptional cleanliness, organization, and food safety standards across our kitchen and back-of-house facilities. Reporting to the Head Chef, you will lead a dedicated team while maintaining the highest operational excellence and supporting our commitment to sustainability and workplace safety.

Lead, inspire, and develop the stewarding team, fostering a culture of pride, accountability, and collaborative teamwork
Oversee the cleanliness and organization of all kitchens, wash-up areas, storage facilities, and associated back-of-house spaces
Ensure the timely supply of clean crockery, cutlery, glassware, utensils, and kitchen equipment across all outlets and events
Maintain the highest standards of food safety, hygiene, and workplace safety in all operations
Ensure full compliance with HACCP, chemical-handling procedures, and all applicable health and safety regulations
Manage cleaning schedules, deep-cleaning programs, and kitchen hygiene inspections with precision and efficiency
Monitor stock levels and control the responsible use of chemicals, cleaning materials, and stewarding equipment
Support waste management, recycling, and sustainability initiatives throughout the organization
Collaborate closely with Culinary, Food & Beverage, Banqueting, Engineering, and Health & Safety teams to optimize operations
Monitor equipment condition, arrange maintenance as required, and support the protection of organizational assets
Support internal audits and Environmental Health inspections, ensuring prompt completion of any required actions
Manage departmental costs effectively while maintaining the high standards expected of our operation
Train and mentor team members to develop their skills and support their professional growth

Qualifications

Proven experience as a Chief Steward, Assistant Chief Steward, or senior stewarding leader within a luxury hotel, resort, or high-volume hospitality operation
Strong knowledge of kitchen hygiene, food safety standards, HACCP requirements
Current or recent HACCP and food safety certifications
Demonstrated experience leading and developing diverse operational teams
Excellent planning and organizational skills with the ability to respond calmly to changing business demands
Strong attention to detail and a commitment to consistently high standards
Proven experience managing rotas, stock, equipment, and departmental budgets
Solid understanding of equipment maintenance and asset protection
Knowledge of waste management and sustainability best practices
Strong communication and interpersonal skills with the ability to work collaboratively across departments
Problem-solving abilities and sound decision-making skills
Flexibility to work varied shifts, including evenings, weekends, and holidays
A hands-on leadership style with genuine willingness to support daily operations
Ability to work effectively under pressure while maintaining quality and efficiency

Company Description

Swissotel Resort El Qusier – EGypt

Source: official careers site of Accor. Apply directly with the employer.

Quality coordinator

Job Description

We are seeking a detail-oriented and organized Quality Coordinator to join our team in El Quseir, Egypt. In this role, you will play a crucial part in maintaining and enhancing our quality standards across all operations. The Quality Coordinator will work collaboratively with various departments to ensure compliance with quality requirements, implement corrective actions, and drive continuous improvement initiatives. This position offers an excellent opportunity to develop your expertise in quality assurance while contributing to organizational excellence.

Monitor and verify product or service quality against established standards and specifications
Coordinate quality assurance activities, including inspections, testing, and audits
Document quality metrics, test results, and inspection findings in a systematic and organized manner
Analyse quality data to identify trends, root causes, and areas for improvement
Communicate quality issues and findings to relevant departments and management
Implement and track corrective and preventive actions to address quality concerns
Maintain comprehensive quality records and documentation in compliance with regulatory requirements
Support the development and implementation of quality improvement initiatives
Collaborate with cross-functional teams to resolve quality-related issues
Assist in conducting internal audits and preparing audit reports
Ensure adherence to quality management system procedures and protocols

Qualifications

2-3 years of experience in quality assurance, quality control, or a related field
Strong attention to detail and ability to identify discrepancies
Proficiency in Microsoft Office applications (Excel, Word, PowerPoint)
Excellent organizational and time management skills
Strong written and verbal communication skills
Ability to analyze data and interpret quality metrics
Problem-solving mindset with a focus on continuous improvement
Experience with quality management software or data tracking systems (preferred)
Familiarity with statistical analysis tools and techniques (preferred)
Experience conducting internal audits or quality inspections (preferred)

Company Description

Movenpick Resort El Qusier – EGypt

Source: official careers site of Accor. Apply directly with the employer.

Lobby Ambassador

Job Description

Lobby Ambassadors greet guests, provide directions, answer questions, and assist with special requests such as transportation, reservations, or local recommendations. They ensure guests feel welcomed and comfortable, enhancing the overall experience of the property or organization

Company Description

Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh

Source: official careers site of Accor. Apply directly with the employer.

Food & Beverage Guest Relations

Job Description

– Maintain a strong floor presence across Food & Beverage Restaurants and proactively engage with guests.
– Welcome and interact with guests in a warm, professional, and personalized manner.
– Recognize and follow up on VIP, repeat, and special-occasion guests.
– Proactively identify guest needs and address concerns before they become complaints.
– Ensure guests receive a consistent experience in line with Sofitel standards and the hotel’s service philosophy.
– Support VIP dinners, special events, important guest occasions, and other key F&B experiences.
– Build positive relationships with regular and high-value guests.

- Proactively collect guest feedback through direct interaction and approved feedback channels.
– Record guest comments, preferences, suggestions, and complaints accurately.
– Identify recurring guest concerns and communicate them to the relevant Outlet Manager.
– Share important guest feedback during daily briefings and F&B management meetings.
– Prepare regular guest feedback reports highlighting:

Qualifications

Bachelor’s in Tourism , or any related Field.
– ( 1-3 ) years experience working in Food & Beverage
– Fluency in English is a must. French Language is Preferred.
– Additional languages are a plus.
– Passion for guest service.
– Excellent written and verbal communication, interpersonal and leadership skills.

Additional Information

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Hostess

Job Description

Host
You are the beginning of an exceptional guest experience. As a Host, you will make our guests Feel Welcome from the moment they arrive!
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Consistently offer a professional and friendly greeting, and provide engaging service
Assist guests regarding food and beverage menu items in an informative and helpful way
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Your experience and skills include:
Ability to focus attention on guest needs, remaining calm and courteous at all times
Strong interpersonal and problem solving abilities
Ability to work well under pressure in a fast paced environment
Ability to work cohesively and collaboratively as part of a team

Qualifications

Additional Information

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Reservation Manager

Job Description

We’re looking for an experienced and detail-oriented Reservations Manager to join our dynamic team in Cairo, Egypt. In this pivotal leadership role, you’ll oversee the day-to-day operations of our Reservations Department, driving operational excellence, delivering exceptional customer service, and maximizing revenue opportunities. You’ll lead and mentor a dedicated team, collaborate strategically with key stakeholders, and play a crucial role in forecasting, reporting, and revenue optimization. This is an exciting opportunity for a driven professional ready to make a meaningful impact in a supportive, growth-focused environment.

Lead, mentor, and develop the Reservations team to achieve service excellence and revenue targets while fostering a collaborative and inclusive work environment
Manage occupancy forecasting, monthly objectives, and revenue strategies in partnership with senior management to drive business growth
Handle incoming reservation inquiries professionally while identifying and maximizing upsell opportunities to increase revenue
Monitor and optimize room availability, rate structures, and inventory across Property Management Systems (PMS), Global Distribution Systems (GDS), and online booking platforms
Conduct regular yield management meetings and collaborate effectively with Sales, Front Office, and Revenue teams to align organizational goals
Oversee group bookings, special allocations, and promotional inventory with meticulous attention to accuracy and detail
Ensure high accuracy of all reservation data, communications, and reporting to maintain operational integrity
Analyze booking trends, occupancy patterns, and performance metrics to inform strategic decision-making and identify improvement opportunities
Implement efficient processes and innovative solutions to enhance team productivity and customer satisfaction
Act as a brand ambassador, promoting organizational values and service excellence both internally and externally

Qualifications

Required:

Minimum 1 year of professional experience in a Reservations leadership role
Strong computer skills with proficiency in Property Management Systems (PMS), ideally Opera Cloud or similar platforms
Exceptional communication and interpersonal skills with the ability to manage stakeholders at all levels
Proven coaching and team development capabilities
Analytical mindset with strong attention to detail and a commitment to accuracy
Ability to thrive in a fast-paced, high-volume environment while maintaining composure and resilience
Demonstrated problem-solving skills and ability to make decisive decisions under pressure
Strong organizational and time management skills with the ability to multitask effectively

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Chief Accountant

Job Description

Oversee daily accounting operations, including general ledger, accounts payable, accounts receivable, payroll, fixed assets, and bank reconciliations.
Prepare monthly, quarterly, and annual financial statements in accordance with applicable accounting standards.
Ensure compliance with tax regulations, statutory reporting requirements, and internal financial policies.
Manage the month-end and year-end closing processes.
Monitor cash flow, budgets, and financial performance.
Coordinate internal and external audits and respond to audit findings.
Develop and maintain effective internal controls to safeguard company assets.
Review journal entries, account reconciliations, and financial reports for accuracy and completeness.
Supervise, mentor, and evaluate accounting staff to ensure high performance and professional development.
Support the preparation of annual budgets and financial forecasts.
Identify opportunities to improve accounting processes and implement best practices.
Collaborate with management by providing financial analysis and recommendations to support business decisions.
Ensure compliance with company policies and applicable financial regulations.

Qualifications

Bachelor’s degree in Accounting, Finance, or a related field.
Professional certification such as CPA, ACCA, CMA, or equivalent is preferred.
SCBA
Minimum of 7–10 years of progressive accounting experience, including at least 3 years in a supervisory or managerial role.
Strong knowledge of accounting principles, financial reporting standards, taxation, and internal controls.
Experience with ERP systems and accounting software.
Advanced proficiency in Microsoft Excel and financial reporting tools.

Company Description

Source: official careers site of Accor. Apply directly with the employer.

income Auditor

Job Description

To balance and audit all Front Office postings and settlements.
To verify that all departments have posted all their revenues.
To verify, monitor and review all hotel reports and night audit reports.
To be responsible for month-end deadlines and schedules.
To reply to the Credit Card Charge Backs from Network International and American Express and response to all Credit Card inquiries.
To reconcile Credit Card Commissions on a daily basis.
To reconcile the food and beverage point of sale system, for each outlet, to the PMS system and where necessary, record and adjust entries.
To monitor front office rebates. Review and balance rebates, paid outs, miscellaneous charges and staff charges to the Property Management System and ensure that each account is properly authorized and has relevant explanations.
To review F&B voids to verify authorization and adequate back-up information.
To prepare “daily operational package” that is routed to GM, Controller, F&B Director, & Revenue Director.
To Follow-up and report any notes raised by any signatories.
To assist with month-end closing and subsequent analysis of bank accounts and other balance sheet accounts as directed by the Accountant.
To prepare month end Income journal entries, according to the policy and using standard templates
To assist the General Cashier in performing surprise float counts.
To report any problems or discrepancies to the Audit Supervisor/Accountant on a daily basis.
To replace Audit supervisor in his/her absence.
To complete various other accounting tasks and duties as required by accounting management.

Qualifications

Bachelor’s degree in Accounting, Finance, or a related field
Minimum of 2 years of experience in income auditing or a similar role, preferably in the hospitality industry
Proficiency in financial management software, including Sun System, Opera, Micros, and Vision
Strong analytical and problem-solving skills with a keen eye for detail
Advanced proficiency in Microsoft Excel and other financial software applications
In-depth knowledge of accounting principles, auditing procedures, and financial reporting standards
Excellent organizational skills with the ability to manage multiple priorities efficiently
Strong communication skills to interact effectively with various departments and stakeholders
Ability to work independently and as part of a team in a fast-paced environment
Commitment to maintaining confidentiality and adhering to ethical standards in financial practices

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Night Manager

Job Description

Deliver excellent customer service and maintain a high standard of customer management all the time.
Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety.
Ensure that our hotels are operated safely, at all times.
Undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing with all telephone enquiries.
Maintain knowledge of all company promotions and hotel pricing, to provide information to guests, on request.
Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort
Complete security checks at hourly intervals throughout the night.
Complete manager’s log book and maintain accurate records of all fire safety checks carried out during the shift.
Undertake additional administration duties, as requested by either the hotel manager or the F&B manager.
Adhere to company policy for reporting accidents and incidents.
Maintain personal knowledge by completing in-house training, attending courses and completing workbooks.
Always adhere to all company policies and procedures and licensing laws.
Be involved and contribute at team meetings.
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
Carry out all other duties assigned by managers and hotel management not specified in the job description

Qualifications

Education: Bachelor`s Degree
Experience: At least 5 years of experience in the industry following theoretical education.
Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees.
Courses and Training: Advanced theoretical and practical knowledge.
Computer Literacy: MS Office applications, Front Office operating programmes (Fidelio, Opera etc.).
Skills: Expected to have comprehensive technical knowledge and work experience related to the methods, advanced techniques, special equipment and work processes in the related field. Knows, applies and ensures application of all services and product ranges in the related field. Has command of guest profiles

Additional Information

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Duty Manager

Job Description

Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. Greet the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests. Assist in VIP’s arrival departure in absence of guest relation officers.
Assists in sending guest messages or faxes.
Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows.
Assists in handling room lock problems.
Prepares and checks for VIP’s arrival and escorts guests to rooms.
Coordinates with all departments concerned in order to maintain Front Office functions properly.
Operates the front office computer system in order to assist front office attendants.
Checks group department fit and ensure switchboard makes appropriate wake-up calls.
Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
Assists reception, business centre, cashier, concierge and bell captain during they are busy.
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.
Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

Education: Bachelor’s Degree
Experience: At least 5 years of experience in the industry following theoretical education.
Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees.
Courses and Training: Advanced theoretical and practical knowledge.
Computer Literacy: MS Office applications, Front Office operating programmes (Fidelio, Opera etc.).
Skills: Expected to have comprehensive technical knowledge and work experience related to the methods, advanced techniques, special equipment and work processes in the related field. Knows, applies and ensures application of all services and product ranges in the related field. Has command of guest profiles.

Additional Information

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Front Desk Agent

Job Description

We are seeking a professional and friendly Front Desk Agent to join our dynamic team in Cairo, Egypt. As the first point of contact for our organization, you will play a vital role in creating a welcoming and positive environment for visitors, clients, and employees. Your enthusiasm, organizational skills, and customer-focused approach will be essential in ensuring smooth daily operations and exceptional service delivery in our fast-paced corporate setting.

Greet and welcome visitors with warmth and professionalism, directing them to appropriate departments or personnel
Answer, screen, and manage incoming phone calls, emails, and other communications with efficiency and courtesy
Schedule appointments and maintain calendars for executives and meeting rooms with meticulous attention to detail
Perform administrative tasks including data entry, filing, document preparation, and record management
Coordinate with various departments to facilitate smooth office operations and information flow
Manage incoming and outgoing mail, packages, and deliveries with care and organization
Maintain a clean, organized, and welcoming reception area that reflects the organization’s professional standards
Monitor visitor access and ensure security protocols are consistently followed
Assist with basic office maintenance, supply inventory management, and restocking as needed
Support other administrative staff and team members as required to meet organizational goals
Handle inquiries and resolve basic issues with empathy and problem-solving skills
Adapt to changing priorities and work flexibly in a fast-paced environment
Maintain confidentiality and discretion when handling sensitive information and communications

Qualifications

Excellent verbal and written communication skills in both Arabic and English
Strong multitasking abilities and time management skills
Customer service orientation with a friendly, professional, and empathetic demeanor
Excellent organizational skills with the ability to prioritize tasks effectively
Ability to work in a fast-paced environment while maintaining attention to detail
Professional appearance and strong phone etiquette
Basic problem-solving abilities and resilience in handling challenging situations
Adaptability and willingness to learn new skills and technologies
Knowledge of office management systems and visitor management protocols
Basic computer literacy and proficiency with Microsoft Office applications
Ability to handle multiple communication channels simultaneously
Conflict resolution skills and ability to remain calm under pressure
Discretion and awareness of confidentiality protocols
Previous experience as a front desk agent, receptionist, or in a customer-facing role (preferred)
Experience in the hospitality, corporate, or customer service industry (preferred)
Familiarity with appointment scheduling software and communication platforms (preferred)

Additional Information

Your team and working environment:
•   A passionate and inspired team that creates unique experiences for all they meet.
•   We recognize and celebrate our team and individual success
Hotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Physical Aspects of Position (include but are not limited to):
•   Constant standing and walking throughout shift.
•   Occasional ascending or descending ladders, stairs and ramps.
Visa Requirements: Must be legally permitted to work in Egypt.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What is in it for you:
•   Employee benefit card offering discounted rates at Accor worldwide
•   Learning programs through our Academies
•   Opportunity to develop your talent and grow within your property and across the world!
•   Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Guest Relations Agent

Job Description

THE POSITION

To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.

KEY ROLES & RESPONSIBILITIES

Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
Meet and greet VIP guests personally
Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
Prepare compendiums prior guest arrival and check-into system if necessary
Maintain close contact with Airport Concierge for new arrivals and departures
Update and maintain repeat guest history system
Promote Inter-Hotel sales and in-house facilities
Send prepared welcome cards and amenities to room prior to guest arrival
Attend to special requests by guests
Handle guest complaints and refer them as necessary, follow up on corrective action
Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
Prepare requisitions for amenities on a timely basis
Performs related duties and special projects assigned

Qualifications

**Required Qualifications:**

Associate degree or diploma in Hotel Management, Hospitality, or equivalent professional qualification
Minimum 2 years of professional experience in Guest Relations, Front Desk Operations, or Customer Service roles within a hospitality environment
Fluent English language proficiency (written and verbal).
Excellent interpersonal and communication skills with the ability to engage diverse guests and colleagues
Strong organizational and time management abilities with meticulous attention to detail
Demonstrated ability to manage stress effectively and remain resilient in fast-paced environments
Proven team collaboration skills and a genuine commitment to supporting colleagues
Professional presentation standards and impeccable personal grooming habits
Proficiency with hotel property management systems and basic computer applications

**Preferred Qualifications:**

Experience with Opera property management system or similar hospitality software
Certification in hospitality customer service or guest relations
Experience in a luxury or upscale hotel environment
Demonstrated initiative in creating personalized guest experiences and identifying service opportunities
Strong conflict resolution and problem-solving capabilities
Cultural awareness and sensitivity in a multicultural workplace setting

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Fluency in English
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Director of Food & Beverage – Sofitel Cairo Downtown Nile

Job Description

Oversee all F&B outlets including restaurants, bars, banquets, in-room dining, and pool/beach service operations
Own the department P&L: forecast revenue, manage food and labor cost percentages, analyze variances, and present results to hotel leadership
Partner with the Executive Chef on menu development, food cost targets, kitchen labor management, and culinary quality standards
Develop and monitor standard operating procedures for service quality, food safety compliance, and guest experience consistency
Drive outlet performance through pricing strategy, upselling programs, packaging, and local marketing support
Manage vendor relationships for beverage, equipment, linen, and service supply purchasing within budget parameters
Coordinate banquet and catering operations with Convention Services, ensuring F&B event delivery meets contracted specifications
Review and act on guest satisfaction scores, comment cards, and online reviews to identify and correct service pattern issues
Maintain compliance with health department standards, liquor licensing requirements, and OSHA food safety regulations
Develop and implement strategies for the food and beverage department to achieve the organization’s financial and operational goals
Monitor and review the product quality and service standards in the food and beverage department
Manage and forecast budget requirements, inventory, and costs
Recruit, train, manage, and evaluate staff performance
Coordinate with the chef to create and update menus and ensure consistency in taste and presentation of food and beverages
Coordinate with sales and marketing teams to promote the organization’s food and beverage services
Stay informed about trends and innovations in the food and beverage industry

Qualifications

Bachelor’s degree in hospitality management, culinary arts management, or business preferred
+ 5 Years F&B management experience, demonstrated experience managing a multi-outlet F&B operation
Ability to spot and resolve problems efficiently
Mastery in delegating multiple tasks
Communication and leadership skills
Up to date with food and beverages trends and best practices
Ability to manage personnel and meet financial targets
Guest-oriented and service-minded
Banquet operations: BEO execution, event staffing, buffet production management, F&B minimum tracking
Food safety: HACCP principles, temperature logging, allergen management, health department inspection preparation
Up to date with food and beverages trends and best practices
Ability to manage personnel and meet financial targets
Guest-oriented and service-minded

Additional Information

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Reservation Agent

Job Description

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications

Your experience and skills include:
Guest focused personality is essential

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Previous experience in the hotel/hospitality industry is preferred
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Receptionist

Job Description

We are seeking a detail-oriented and customer-focused Receptionist to join our dynamic team in 6th of October City, Egypt. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys delivering exceptional customer service, and is comfortable working both independently and collaboratively. As the first point of contact for our organization, you will play a vital role in creating a welcoming and professional atmosphere while ensuring smooth daily operations.

Welcome visitors, clients, and guests with a warm, friendly demeanor and direct them to the appropriate departments or personnel
Answer, screen, and route incoming phone calls professionally and efficiently
Schedule and manage appointments, maintaining accurate calendars and sending timely reminders
Process visitor check-ins and check-outs with attention to detail and accuracy
Handle general inquiries and provide information about the organization’s services and facilities
Perform data entry tasks with precision, maintaining organized records and databases
Manage mail distribution, package delivery, and office supplies inventory
Assist with administrative tasks and support other departments as needed
Address guest or client concerns with empathy and resolve issues promptly and professionally
Maintain a clean, organized, and welcoming reception area
Ensure all front office operations run smoothly and effectively throughout the day

Qualifications

Intermediate proficiency in Microsoft Office applications (Word, Excel, and Outlook)
Proven experience in a reception, front office, or customer service role (desirable)
Excellent verbal and written communication skills with strong phone etiquette
Outstanding organizational and time management abilities
Demonstrated customer service expertise with a passion for delivering high-quality service
Strong personal integrity and professional demeanor
Ability to multitask effectively and prioritize competing demands
Problem-solving skills and ability to handle challenging situations with composure
Proficiency in appointment scheduling and calendar management systems
Accuracy in data entry and attention to detail
Flexibility to work various shifts and schedules as required by the organization
Ability to work both independently and collaboratively within a team environment
Current police clearance or willingness to obtain one
Reliable transportation to commute to 6th of October City
Inclusive mindset with ability to interact respectfully with diverse individuals

Additional Information

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Assistant Director of People & Culture

Job Description

We are seeking an enthusiastic and strategic Assistant Director of People & Culture to join our team in Swissotel Resort El Qusier, Egypt. In this pivotal role, you will partner with senior leadership to develop, implement, and oversee comprehensive people strategies that drive organizational success, foster colleague engagement, and ensure full compliance with local and international employment regulations. As a collaborative leader with strong analytical capabilities, you will champion our culture of inclusivity, support, and continuous improvement while managing the day-to-day operations of our People & Culture department.

Collaborate with senior leadership to align people and culture initiatives with organizational goals, staffing strategies, and talent retention objectives
Plan, develop, coordinate, and implement HR policies, processes, training programs, and engagement initiatives that support organizational mission and strategic priorities
Administer and oversee key People & Culture programs including compensation and benefits, performance management, talent development, recognition initiatives, occupational health and safety, and compliance matters
Identify staffing and recruiting needs; develop and execute best practices for talent acquisition, onboarding, and retention
Conduct thorough research and analysis of organizational trends, metrics, and data from HRIS or talent management systems to inform strategic decision-making
Monitor and ensure organizational compliance with Egyptian employment laws, international labor standards, and recommended best practices; proactively review and modify policies to maintain compliance
Manage the People & Culture budget effectively, including benefits administration, labor and salary reporting, and cost-effective program planning
Build authentic relationships with colleagues and leaders, demonstrating empathy and understanding while supporting their professional development and well-being
Assist departmental leaders and senior managers in developing action plans to address colleague feedback and organizational challenges
Facilitate administration of leave of absence, disability claims, and other statutory requirements in accordance with local legislation
Communicate clearly with all colleagues regarding benefit eligibility, enrollment, and program participation
Demonstrate resilience and decisiveness when managing complex HR matters, escalated situations, and sensitive confidential information
Support leaders in understanding and implementing any applicable collective bargaining agreements
Perform additional duties as assigned to support organizational objectives

Qualifications

**Required Experience & Education:**

Minimum 4 years of professional experience in a Human Resources leadership or management capacity
Bachelor’s degree in Human Resources Management, Business Management, Organizational Development, or a related field
Demonstrated experience working in hospitality, international business, or similar customer-focused industries
Solid understanding of Egyptian employment laws and international labor regulations
Experience managing HR functions in both unionized and non-unionized environments

**Required Skills & Competencies:**

Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Familiarity with HRIS software platforms and talent management systems
Exceptional analytical and data interpretation skills with ability to translate metrics into actionable insights
Strong problem-solving, strategic thinking, and decision-making capabilities
Excellent conflict-resolution and mediation skills with high emotional intelligence
Outstanding written and verbal communication skills with ability to present to diverse audiences
Demonstrated ability to manage multiple priorities, work under pressure, and maintain attention to detail
Strong financial acumen with understanding of budgeting, cost analysis, and financial planning
Project management and change management experience
Ability to maintain confidentiality and exercise sound judgment with sensitive information
Collaborative and inclusive leadership style with genuine passion for supporting colleague development

**Preferred Qualifications:**

Experience in international or multicultural HR environments
Knowledge of compensation and benefits administration
Experience with performance management systems and talent development programs
Familiarity with occupational health and safety compliance frameworks

Company Description

El Qusier – Red Sea – Egypt

Source: official careers site of Accor. Apply directly with the employer.

Assistant Front Office Manager

Job Description

We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our team in Mövenpick Waterpark Resort & SPA Soma Bay. As a key member of our management team, you will play a crucial role in ensuring exceptional guest experiences and smooth front office operations.
Oversee daily operations of Front Office, Concierge, functions
Collaborate closely with the Housekeeping department to maintain high standards of cleanliness and guest satisfaction
Implement and maintain service standards across all front office areas
Develop strategies to maximize profitability while ensuring guest satisfaction
Train, mentor, and supervise front office staff to deliver exceptional customer service
Handle guest complaints and concerns promptly and professionally
Assist in creating and implementing front office policies and procedures
Monitor and analyze key performance indicators to improve efficiency and guest satisfaction
Ensure compliance with all safety and security protocols
Participate in regular management meetings and contribute to the overall success of the hotel

Qualifications

Proven experience in front office management or a similar role in the hospitality industry
Strong leadership and interpersonal skills with the ability to motivate and guide a team
Excellent problem-solving abilities and a creative approach to enhancing guest experiences
Understanding of housekeeping operations and their impact on front office efficiency
Demonstrated ability to maintain and improve service standards
Bachelor’s degree in Hospitality Management or related field (preferred)
Proficiency in hotel management software and property management systems
Excellent communication skills, both verbal and written
Detail-oriented with strong organizational and multitasking abilities
Flexibility to work various shifts, including nights, weekends, and holidays
Ability to remain calm and professional in high-pressure situations

Additional Information

Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Well-presented and professionally groomed at all times

Company Description

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.

Source: official careers site of Accor. Apply directly with the employer.

General Manager – Movenpick Sharm Elsheikh

Job Description

General Manager

Be an ambassador of the Mövenpick brand and the property as General Manager, where your strategic leadership, exceptional interpersonal skills, and commercial vision will drive an engaged team, exceed guest expectations, and deliver superior operating results. You will bring strong business acumen and tenacity to drive revenue growth, exceed targets, and position the property as a premier luxury destination in the market.

You will be responsible for:

· Leading the Business

o Provide overall strategic direction and management of the property, ensuring all departments achieve operational and financial targets

o Develop and execute long and short-range financial objectives aligned with brand strategy and owner expectations

o Maximize profitability through effective financial management, cost control, and revenue optimization

o Develop and implement revenue management strategies to optimize occupancy rates and average daily rates

o Ensure full compliance with operating controls, legislation, and brand standards across all business areas

o Monitor key performance indicators and financial metrics to drive accountability and continuous improvement

· Building and Inspiring Your Team

o Lead the recruitment process to attract and select high-caliber talent aligned with property needs and brand values

o Foster a collaborative and inclusive work environment that encourages employee engagement and input

o Provide coaching, mentoring, and professional development opportunities to build a high-performing leadership team

o Develop and maintain positive relationships within the local community and with key stakeholders

· Driving Service Excellence and Brand Positioning

o Maintain premium product and service quality standards that consistently exceed guest expectations

o Manage guest relations and resolve complaints professionally to ensure satisfaction, loyalty, and positive brand reputation

o Champion brand essentials and ensure consistent execution of brand standards throughout the property

o Oversee safety, security, and risk management protocols to maintain a secure and welcoming environment for guests and staff

o Manage vendor and supplier relationships to optimize service delivery and cost efficiency

o Lead marketing initiatives and brand positioning strategies to enhance market presence and competitive advantage in the luxury segment

Qualifications

**Your Experience and Skills Include:**

**Required Qualifications:**

Minimum 5+ years of progressive leadership experience within a hotel brand or similar hospitality business
Proven track record in P&L management, financial planning, and revenue optimization
Strong business acumen and demonstrated success in driving commercial performance and delivering on KPIs
Passionate about growing and developing self and others through coaching and mentorship
Exceptional relationship-building abilities with guests, team members, owners, and stakeholders
Strategic, creative thinker with strong communication and presentation skills
Proven leader with the ability to inspire, motivate, and build high-performing teams
Expertise in revenue management strategies, including occupancy optimization and rate management
Demonstrated knowledge of hospitality compliance, safety protocols, and risk management
Experience managing vendor and supplier relationships to optimize service delivery and cost efficiency

**Preferred Qualifications:**

Hospitality management degree or equivalent professional certification
Experience with brand standards and service delivery best practices
Background in marketing initiatives and brand positioning strategies
Knowledge of hotel operations systems and financial management software
Experience in multi-unit or complex property management environments

**You Will Live the Brand By:**

Developing accurate and aggressive long and short-range financial objectives consistent with brand strategy
Interacting positively with all team members to ensure a quality guest experience
Fostering positive owner relations and maximizing property performance
Championing brand essentials and ensuring consistent execution across all departments

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Receptionist

Job Description

* Carry out the entry and exit procedures for guests and address any problems they may have during their stay.

* Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.

* Carry out the check-in and check-out procedures.

* Monitor the VIP, COMP and HOUSE-USE during all stages.

* Carry out the foreign currency exchange transactions.

* Take over the cash register at the beginning of the shift in full from the previous shift and hand it over once the shift is completed.

* Enter the cash revenues of the departments into the cash register

* Handle guest complaints and ensure that the necessary action is taken (room change, breakdown reports, cleaning complaints etc.).

* Continuously monitor the hotel’s occupancy and reservations and forward any unguaranteed optional reservations that are overdue to the Reservations Supervisor or Reservations Officer.

* Issue a reminder to rooms that need to check-out and, if an extension is requested, carry out the necessary procedures and inform the Housekeeping Department.

* Handle all breakdowns, complaints etc. at the lobby and ensure that the problem is solved.

* Take note of guests’ wakeup call requests.

* Forward guest requests to the Guests Relations Department.

* Read the log book and identify the jobs that need to be followed-up.

* Gather information about all of the events at the hotel.

* Has knowledge of the night audit procedures.

* Always greet and bid farewell to guests in a friendly manner.

* Exchange reports with other departments in full.

* Ensure that all official documents are completed in full and in an orderly manner.

* Provide full and accurate information to his/her managers.

* Take part in the Front Office Department’s internal communication meetings and trainings.

* Monitor the daily occupancy rates and forecasts in order to contribute to maximising the occupancy rate at the facility.

* Knows whom to contact in case of an emergency such as hospitals, taxis, police etc.

* Pay maximum attention to representation. Is always careful as his/her attire, conduct and speech represent the facility.

* Take part in the Emergency Response Teams.

* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.

* Carry out all responsibilities related to the quality management and food safety systems implemented at the facilities

* Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

Education: At least a high school or vocational diploma.

* Experience: At least 2 years of related work experience in the industry.

* Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees. * Courses and Training: Theoretical and practical background.

* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).

* Skills: Expected to have technical knowledge and work experience related to the methods, techniques, and work processes in the related field. Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature

Company Description

Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh

Source: official careers site of Accor. Apply directly with the employer.

Lobby Manager

Job Description

Position Overview

We are seeking an experienced and service-driven Lobby Manager with a strong background in beverage operations to oversee the lobby experience and ensure exceptional guest service. The ideal candidate combines polished hospitality skills with solid knowledge of beverages, bar operations, and service standards.

The Lobby Manager will be responsible for creating a welcoming, energetic, and sophisticated lobby environment while supporting beverage service and coordinating closely with the Front Office, Food & Beverage, and other hotel departments.

Key Responsibilities

Manage the daily operation and guest experience within the hotel lobby.
Welcome and engage guests, ensuring a warm, professional, and personalized experience.
Oversee lobby beverage service, including coffee, cocktails, mocktails, wines, spirits, and other beverage offerings.
Maintain high standards of beverage presentation, quality, and service.
Lead, coach, and motivate lobby and beverage service team members.
Monitor service levels and proactively resolve guest concerns or complaints.
Coordinate with Food & Beverage, Front Office, Housekeeping, and Events teams to ensure seamless operations.
Monitor beverage inventory, par levels, requisitions, and product availability.
Support beverage cost control, wastage reduction, and adherence to company standards.
Ensure compliance with hygiene, food safety, licensing, and responsible alcohol-service requirements.
Maintain the lobby’s appearance, ambiance, cleanliness, and overall presentation.
Assist with lobby activations, promotions, tastings, seasonal concepts, and special events.
Develop and maintain strong relationships with regular guests and VIPs.
Monitor guest feedback and identify opportunities to improve the lobby and beverage experience.
Prepare operational reports and communicate relevant issues and opportunities to management.
Ensure team members consistently follow SOPs, grooming standards, and service procedures.

Qualifications

Minimum 3–5 years of experience in hospitality, preferably in a hotel, lounge, bar, restaurant, or upscale F&B environment.
Previous supervisory or management experience is required.
Strong beverage knowledge, including cocktails, spirits, wine, coffee, mocktails, and contemporary beverage trends.
Experience with beverage service, inventory management, and cost control.
Excellent communication and interpersonal skills.
Strong guest-service mindset with the ability to handle VIP and high-profile guests professionally.
Confident leadership and team-management abilities.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced, multicultural hospitality environment.
Professional appearance and excellent grooming standards.
Flexibility to work evenings, weekends, holidays, and during special events.
Hospitality, Hotel Management, or related qualification is preferred.
Relevant beverage certifications are an advantage.

Additional Information

Key Competencies

Success in This Role

Success will be measured by delivering a consistently exceptional lobby experience, maintaining high beverage and service standards, developing a strong team culture, controlling beverage costs, and creating a lobby environment that encourages guest engagement, repeat visits, and positive feedback.

Company Description

Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh

Source: official careers site of Accor. Apply directly with the employer.

Assistant Director of People & Culture

Job Description

We are seeking an Assistant Director of People & Culture to join our organization in 6th of October City, Egypt. This is a strategic leadership position responsible for supporting the development and execution of human resources initiatives, fostering a positive organizational culture, and driving employee engagement across the company. The successful candidate will work collaboratively with senior leadership to enhance our people practices and contribute to building a thriving workplace environment.

Develop and implement human resources strategies and programs that align with organizational goals and support employee development
Oversee recruitment, onboarding, and talent acquisition processes to ensure we attract and retain top talent
Manage employee relations activities, including performance management, conflict resolution, and employee engagement initiatives
Design and execute organizational development programs to strengthen company culture and employee satisfaction
Analyze HR metrics and data to identify trends, provide insights, and recommend process improvements
Ensure compliance with employment laws, regulations, and company policies across all HR functions
Collaborate with department leaders to customize HR solutions that address specific business needs
Coordinate training and development programs to support employee growth and career path advancement
Maintain and optimize HRIS systems and HR documentation to ensure accuracy and accessibility
Support the Director of People & Culture in strategic planning and execution of culture-building initiatives
Prepare HR reports, presentations, and recommendations for senior management review

Qualifications

Minimum 5 years of progressive human resources experience in a corporate environment
Proven expertise in employee relations, recruitment, and talent management
Strong knowledge of HR compliance, employment law, and organizational policies
Demonstrated experience with performance management systems and processes
Proficiency with HRIS platforms and HR analytics tools
Excellent project management and organizational skills with ability to manage multiple initiatives simultaneously
Strong analytical abilities with experience interpreting HR data and metrics
Exceptional written and verbal communication skills with ability to engage diverse audiences
Advanced interpersonal and relationship-building skills
Experience in organizational development and change management
Knowledge of compensation, benefits, and employee wellness programs
Ability to work independently and collaboratively within a team environment
Strategic thinking with a visionary approach to culture development
Preferred: Background in training and development or employee engagement program design
Preferred: Experience in a multinational or fast-growing organization

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Reservation Agent

Job Description

Qualifications

Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
Understand the dynamics of regional & local market, local competitors and events of the destination.

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Bellperson

Job Description

Join our dynamic hospitality team in Cairo, Egypt, as a Bellperson! We’re looking for an enthusiastic and detail-oriented professional who takes pride in delivering exceptional guest experiences from the moment our visitors arrive. As a Bellperson, you’ll be the welcoming face of our property, combining professionalism with genuine warmth to ensure every guest feels valued and supported throughout their stay. Your commitment to excellence and attention to our guests’ needs will directly contribute to creating memorable experiences that keep guests coming back.

Welcome all guests with a warm, professional demeanor and provide outstanding service at every interaction
Efficiently deliver guest luggage, and packages to rooms in a timely and organized manner
Personalize guest room orientations in a friendly, engaging, and professional way that showcases property amenities
Maintain a visible presence in the lobby and front entrance areas, offering proactive assistance to guests under the direction of Guest Services leadership
Keep the lobby, front entrance, and common areas clean and well-maintained, with special attention to glass surfaces, main doors, and seating areas
Accurately record and promptly deliver all guest and colleague deliveries to their correct destinations
Support doorman duties as directed by the Guest Services Manager
Demonstrate comprehensive knowledge of hotel standards, services, and facilities, and communicate this information clearly to guests
Coordinate seamless arrival and departure processes for guest tours in an efficient and timely manner
Adhere to all health, safety, and security protocols, including emergency procedures and incident reporting
Work collaboratively with colleagues across all departments to ensure cohesive guest service delivery

Qualifications

Service-focused personality with a genuine passion for delivering exceptional customer experiences
Proven customer service experience in a hospitality or similar fast-paced environment
Excellent verbal and written communication skills in English
Professional appearance and demeanor with strong interpersonal skills
Ability to remain calm, organized, and efficient while working under pressure in a dynamic environment
Strong teamwork and collaboration skills with the ability to work cohesively with colleagues from diverse backgrounds
Physical capability to stand for extended periods, lift and carry items up to 50 pounds, and navigate multiple floors
Exceptional attention to detail, particularly regarding guest belongings and security
Reliable, punctual, and flexible with scheduling, including availability for shift work
Problem-solving mindset with the ability to address guest needs proactively and creatively
Basic numeracy skills for accurately recording deliveries and transactions
Willingness to learn hotel operations, systems, and procedures through onboarding and training programs
Resilience and adaptability in responding to changing guest needs and property requirements

Additional Information

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Hostess – Sofitel Cairo Downtown Nile

Job Description

Greet guests warmly upon arrival and set the tone for the dining experience.
Manage reservations using platforms such as OpenTable, Resy, or similar systems.
Maintain and update waitlists, quoting accurate wait times and keeping guests informed
Seat guests according to server rotation, table availability, and floor plan balance.
Escort guests to tables, present menus, and communicate special notes to servers
Answer phone calls for reservations, menu questions, and general inquiries.
Monitor dining room flow and adjust seating plans as needed.
Assist with light tasks such as bussing tables or handling to‑go orders in some establishments
Inspect dining areas for cleanliness and proper setup.

Qualifications

Entry‑level; 0–2 years preferred in upscale dining. Within luxury atmosphere
Possession of a positive and enthusiastic attitude
Strong communication and interpersonal skills
Ability to multitask in fast‑paced environments
Familiarity with reservation and table‑management software
Professional demeanor and customer‑service orientation
Organizational and problem‑solving abilities

Additional Information

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Housekeeping Supervisor – Sofitel Cairo Downtown Nile

Job Description

Follow daily task with room attendant.
Ensure the room attendant are following sequence of cleaning.
Ensure VIP amenities are in room before guest’s arrival.
Ensure special attention given to VIP rooms.
Ensures that all flower arrangements look pleasant before the delivery to the rooms.
Ensure extra bed and extra amenities are in room before the guest’s arrival.
Conducts daily inspection of employee grooming.
Inspects all guest rooms, corridors and stores on a daily basis to ensure highest standard of cleanliness.
Conducts on the job training for all Room Attendants.
Maintains effective employee relations.
Checks and maintains equipment and machines used.
Attends daily briefing with EKH/AEH in Housekeeping.
Report any sick, irregular guest, and any stranger on guest corridors to the Housekeeper and Security Office immediately.
Proper handover and takeover of the incoming and outgoing shifts to be handled well.

Qualifications

Proven work experience as a Housekeeping Supervisor or similar role.
Knowledge of cleaning techniques and products.
Ability to handle heavy equipment and machinery used in cleaning.
Ability to walk, bend, push, pull and lift repetitively during working hours.
Excellent organizational and team management skills.
Good communication and interpersonal skills.
High school diploma or equivalent; Degree in hotel management is a plus.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

Join us at Accor, where life pulses with passion!

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Hospitality is a work of heart,
Join us and become a Heartist®.

Source: official careers site of Accor. Apply directly with the employer.

Duty Manager – Sofitel Cairo Downtown Nile

Job Description

Oversees the daily management of the guest experience, providing hands-on guidance and support to all departments where necessary.
Ensures the alignment of service standards and operating procedures with the wants and needs of hotel guests.
Ensure the smooth running of service when you are on duty.
Promote a professional and hospitable image to the guest. Give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude.
Be flexible in assisting around the Hotel in response to business and guest needs.
Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required.
Assist with the personnel and training function in the hotel, taking on specific responsibilities in this area.
Take on supervisory responsibilities in specific departments as required and assist in all Catering areas operationally.
Assist in the training and induction of new staff in conjunction with the Heads of Department.
Ensure the security of the hotel, stocks and keys at all times whilst on duty.
Assist the Operations manager in complying with legal obligations in relation to Health & Safety. Ensure that risk assessments are carried out and reviewed regularly.
Identify and report maintenance requirements/hazards in the workplace.
Assume responsibility whilst on duty for any emergency situations in line with procedures.
Attend any training meetings as required.

Qualifications

Bachelor’s degree in a related field or equivalent experience required
2 – 4 years of management experience or progressive growth in a customer service oriented role, preferably in theme park or hotel/resort operations.
Experience managing a team of direct reports with a proven track record of motivating a team to provide excellent guest service.
Knowledge and understanding of safety and security procedures as related to health, liability, loss prevention, incident reporting, etc is essential.

Additional Information

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Front Office Agent – Sofitel Cairo Downtown Nile

Job Description

Greeting and checking in/out guests efficiently while verifying registration information and processing payments
Managing reservations, coordinating room bookings, and providing information about rooms, rates, amenities, and local attractions
Handling guest inquiries, complaints, and special requests to ensure a positive experience
Operating the switchboard, answering phone calls, and assisting with administrative tasks such as posting charges and maintaining records
Promoting hotel services, restaurants, and amenities to enhance guest satisfaction and encourage upselling opportunities
Coordinating with housekeeping, maintenance, and other departments to maintain cleanliness, comfort, and safety throughout the property
Following brand standards and company policies to ensure consistent service quality
Manage online, phone and in-person room reservations
Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
Take payment from customers
Respond to guests’ issues and complaints in a friendly, timely manner
Explain local amenities and attractions to guests
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs

Qualifications

Bachelor’s Degree of Hotel Management or Equivalent
At least two years of customer service experience
One year of front desk experience in the hospitality industry
Excellent verbal communication skills
Availability to work shifts, including evenings, weekends and holidays
Ability to solve client issues in a friendly and timely fashion
Friendly and welcoming demeanor

Additional Information

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

EN – Senior Sales Manager

Job Description

Senior Sales Manager
Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.
What’s in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
Establish parameters, quotes and negotiate prices and seal contracts
Participate in tradeshows, conventions and promotional events
Maintain accounts, contact, activity and business details

Qualifications

Your experience and skills include:
Relevant sales experience is an asset
Ability to focus attention on guest needs, remaining calm and courteous at all times
Highly responsible & reliable
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities

Additional Information

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Rooms Division Manager

Job Description

As our Rooms Division Manager, you will be leading our experienced Front Office and Housekeeping teams. Reporting directly to the General Manager, you will:

Lead by example and empower the teams to focus on a positive guest experience at all times.
Manage and activate the loyalty experience for our valued members. Drive loyalty engagement and enrolments.
Facilitate the team’s performance to ensure the highest levels of productivity.
Be responsible for handling guest feedback in an efficient and proactive manner, implementing changes as required.
Manage, multitask and lead our small team from the front with operational shifts required.
Analyse and report departmental costs, ensuring performance against budget.
Collaborate with other department heads to meet shared goals and responsibilities.
Assist in developing and maintaining procedures; and drive service initiatives.
Ensure the team’s success; overseeing training and development.
First Aid and Approved Manager qualified, or willing to get if you are successful.

Qualifications

Prior Front Office leadership experience.
Prior Housekeeping leadership preferred but not essential.
A positive, solutions-based focus with strategic thinking and ability to forward plan successfully.
The ability to work flexible including evenings, weekends and overnight; when required.
Experience in coaching and developing a team with a passion for performance.
Excellent time management skills
A desire to grow your skills and progress your managerial experience
Previous experience with a hotel management system – Opera Cloud is a bonus!

Company Description

Accor Hotels & Resorts

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

Source: official careers site of Accor. Apply directly with the employer.

GC&E Sales Executive

Job Description

Receive and convert incoming enquiries to achieve targets and maximize revenue
Manage an events schedule to maximise yield
Focus on a consistently executed up-selling approach
Build strong relationships with customers to fully understand their needs
Arrange and carry out Hotel show rounds
Ensure the complete administration and execution of all planned events
Participate in hotel promotional activities

Qualifications

Bachelor’s degree of Hotel Management or Business Administration or equivalent
+1 Year related experience
Committed to delivering a high level of customer service;
Demonstrated previous experience working in a Sales environment;
Excellent grooming standards;
Positive attitude and good communication skills;
Confident telephone manner;
High level of IT skills.

Additional Information

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Laundry Manager Sofitel Cairo Downtown Nile

Job Description

Oversee all daily laundry operations (sorting, washing, drying, pressing, folding).
Implement and enforce standard operating procedures (SOPs).
Maintain cleanliness and organization of the laundry facility.
Provide coaching, performance feedback, and professional development
Ensure proper functioning of washers, dryers, ironers, and folders
Coordinate preventive maintenance and repairs
Manage inventory of linens, uniforms, chemicals, and supplies
Inspect finished laundry for cleanliness and presentation.
Ensure adherence to quality standards and customer expectations
Enforce health and safety regulations
Train staff on safe chemical handling and equipment use
Address customer inquiries and resolve complaints

Qualifications

Bachelor’s degree in business administration or Equivalent
+5 years’ experience in Laundry Management in luxury atmpsphere
Leadership and team management
Attention to detail
Organizational and time‑management skills
Knowledge of laundry processes, chemicals, and equipment
Strong communication skills

Additional Information

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Front Desk supervisor

Job Description

1. Carry out the Front Office Manager and/or Assistant Front Office Manager’s instructions related to organisation, implementation and planning in order to ensure that the Front Office Department functions flawlessly.
2. Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.
3. Responsible for performing the services assigned to his/her shift in the best and most appropriate manner.
4. Keep track of the notes in the logbook and take action accordingly.
5. Personally carry out the check-in procedures for VIP guests and monitor the complimentary services.
6. Be informed of the hotel’s occupancy rate.
7. Monitor the payments for individual reservations.
8. Control the forms and reports completed during his/her shift.
9. Organise the shift and ensure order.
10. Control the working arrangements of the bellboys in his/her shift.
11. Control all accommodation cards issued for entries and documents to be given to guests.
12. Control the c/in procedures of all guests that have arrived.
13. Prepare the daily reports and required forms.
14. Control the money collected by receptionists at the end of the shift.
15. Ensure that all faxes and messages are forwarded.
16. Check the accuracy of the sum invoiced to agencies after check-out.
17. Control all flow of money within the Front Office Department, identify the source and complete the transaction.
18. Monitor any room changes and inform the Housekeeping Department.
19. Report any problems to the Front Office Manager.
20. Liaise with the Housekeeping Department and Technical Service Department.
21. Responsible for the arrangement and order of employees working on the shift.
22. Ensure that all official documents are completed in full and in an orderly manner.
23. Comply with the facility instructions and ensure that subordinate employees also comply with these instructions.
24. Report full and accurate information to managers.
25. Distribute daily tasks for the shift.
26. Attend the Front Office Department’s periodic meetings.
27. Create new ideas and encourage other employees to be productive.
28. Ensure that employees maintain good relationships and cooperation.
29. Attend training programmes.
30. Deliver the best services and encourage colleagues in this respect, in awareness of the role that the services offered to guests play in the sales and marketing of the facility.
31. Monitor the daily occupancy rates and forecasts in order to contribute to maximising the occupancy rate at the facility.
32. Has knowledge of the region.
33. Knows the agencies and individuals that the hotel works with.
34. Knows whom to contact in case of an emergency such as hospitals, taxis, police etc.
35. Take part in the Emergency Response Teams.
36. Pay maximum attention to representation. Is always careful as his/her attire, conduct and speech represent the facility.
37. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
38. To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
39. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
40. Carries out all responsibilities related to the quality management systems implemented at the facilities
41. Carries out all other duties assigned by managers and hotel management not specified in the job description.
42. Carry out all responsibilities related to Protection from pandemic disease & action response implemented at the facilities

Qualifications

Education: At least a High School or vocational diploma.
Experience: At least 4 years of related work experience following theoretical education.
Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees.
Courses and Training: Advanced level of theoretical and practical knowledge.
Computer Literacy: MS Office applications.
Skills: Expected to have comprehensive technical knowledge and work experience related to the methods, advanced techniques, special equipment and work processes in the related field. Knows, applies and ensures application of all services and product ranges in the related field. Has good command of guest profiles. Trains his/her team in this area, monitors their success and sets an example on how to address guests. Expected to perform jobs that require technical expertise and experience in the field, concern more than one unit/process, and are similar in nature.

Company Description

Join us at Accor, where life pulses with passion!

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Hospitality is a work of heart,
Join us and become a Heartist®.

Source: official careers site of Accor. Apply directly with the employer.

Executive Housekeeper

Job Description

ABOUT THE ROLE

•Health, Safety & Compliance : Ensure compliance with hotel policies, hygiene standards, workplace safety, and sanitation procedures for brand audits, health inspections (HACCP), and internal quality assessments.

•Operational Management : Manage the operations for all sections, by cooperate with Front Office, Engineering also Pest Control to follow up defect issue and room status.

•Quality Assurance & Guest Experience : Maintain high guest satisfaction scores related to cleanliness and room condition, for VIP rooms, long-stay guests, and special events to receive heartfelt attention and preparation.

•Team Leadership & Development : Prepare manpower planning based on occupancy and operational needs by promote teamwork, discipline, and positive working culture.

•Financial & Inventory Control : Manage housekeeping expenses, supplies, inventory and support cost-saving and sustainability initiatives without compromising service quality.

Qualifications

YOUR SKILLS & EXPERIENCES

•Minimum 3 years of experience in housekeeping leadership within hotel industry.

•Strong leadership, communication, and organizational skills.

•Good understanding of housekeeping operations including pest control, international hotel standards, HACCP, Brand Audits, and Sustainability Actions.

•High Integrity and Innovative.

Additional Information

Fast-paced hotel restaurant environment.
Standing for extended periods.
May be exposed to varying temperatures and noise levels.

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Senior Sous Chef

Job Description

Monitors all duty schedules in the kitchen operation.
Conducts bi-monthly a presentation of 12 new novelties, disk, presentation, amenities, etc. to stay in line with operational trends.
Within kitchen hygiene rules chef who is working in the kitchen should have short and well cared hair, it is not allowed that man has a moustache or beard.
Reviews and corrects the appearance (condition of uniforms) and grooming of all assigned staff.
Evaluates the performance of the assigned team and initiates promotions.
Responsible for the timely kitchen preparations for all meal services in the outlets and Banquet activities in line with the stipulated opening hours
Frequently tours through all kitchens, stores and other food production facilities ensuring the highest possible hygiene and maintenance standards.
Develops food promotions and initiates the appearance of guest chef’s if the situation requires.
Frequently tours of the dining outlets and related areas to assure the well being of all guests by maintaining a close friendly contact.
Handles guest complaints directly if the situation requires.
Drives together with the Food & Beverage Manager all extracurricular events in the outlets as per the annual promotions calendar.
Controls the food cost by reviewing and approving all store requisitions and direct purchases and minimizes wastage.
Ensures that the immediate reliever is well informed about all relevant operational issues.
Directs the development of future Chefs.
Monitors all food par stocks.
Drives with the Food & Beverage Manager all menu changes and documents all dishes and issues presentation information to all parties concerned.
Ensures that every dish leaving the kitchen is of appropriate portion and well presented according to the recipes and presentation standards
Monitors all goods transfers to other areas.
Initiates spot checks on expiry dates of all food products.
Ensures the proper handling of all FF&E and operating equipment.
Stays updated on changing food service trends i.e. new products, presentation and operating equipment.
Controls and approves all kitchen payroll related documents, prior to their submission to the accounts.
Establishes the highest possible hygiene and food safety standards either enforced through local legislation or own personal efforts. (HACCP Standards).
Attends all regular department head meetings and conducts at least two monthly meetings with his chefs and other key personnel to maintain open communication lines.
Participates actively to meet / maximize the departments’ revenue forecast and exercises the constant control of the operational costs.
Familiar with the company’s internal policies and all safety policies.
Keeps himself updated on all business activities of equal competitors and changing industrial trends.
Ensures that emergency exits in the kitchen and all related areas are always in clean condition and absolutely free of any obstacle and the exit door is easy to open from inside.
Prepares or supervises the preparation of all menus.
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
To implement necessary warnings and departmental trainings in order to save energy inside the facility.
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
Carries out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
Carries out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

Education: At least a high school or vocational diploma.

Experience: Extensive practical and managerial experience related to the processes in the respective department (at least 5 years).

Foreign Language: At least intermediate level English.

Courses and Training: Prior attendance in courses and seminars in the related field.

Computer Literacy: Basic computer applications.

Skills: Has excellent command of all products and cooking techniques in the related field and is responsible for business development. Has advanced knowledge of the other kitchen sections and processes. Has knowledge of local or international cuisine.

Company Description

Join our motivated and vibrant Team and build your career with us.

Source: official careers site of Accor. Apply directly with the employer.

Director of Engineering

Job Description

Develop and execute strategic engineering initiatives aligned with organizational goals
Lead and mentor a diverse team of engineering professionals, fostering a culture of innovation and excellence
Oversee multiple complex engineering projects, ensuring timely delivery, quality, and budget adherence
Collaborate with cross-functional teams to drive product development and process improvements
Provide technical expertise and guidance to solve complex engineering challenges
Manage departmental budgets and resources effectively
Stay at the forefront of industry trends and emerging technologies
Implement and maintain robust quality control processes and safety standards
Build and maintain strong relationships with key stakeholders, including clients and partners
Drive continuous improvement in engineering processes and methodologies
Ensure compliance with industry regulations and standards

Qualifications

Bachelor’s degree in Engineering (e.g., Mechanical, Electrical, Civil) or related field;
10+ years of progressive experience in engineering roles, including significant time in senior management positions
Proven track record of successfully leading large-scale, complex engineering projects
Strong technical knowledge across multiple engineering disciplines
Excellent leadership and team management skills, with the ability to motivate and develop talent
Outstanding problem-solving and analytical skills
Superior communication and interpersonal abilities
Demonstrated experience in strategic planning and execution
Strong business acumen and financial management skills
Proficiency in relevant engineering software and tools
In-depth understanding of industry standards, regulations, and best practices
Ability to drive technological advancements and process improvements
Passion for innovation and a commitment to continuous learning
Experience working in a global, multicultural environment is a plus

Additional Information

Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Well-presented and professionally groomed at all times

Company Description

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.

Source: official careers site of Accor. Apply directly with the employer.

F&B Marketing Manager

Job Description

We are seeking a dynamic and visionary F&B Marketing Manager to join our organization in Cairo, Egypt. This is a business-driving role with direct impact on food and beverage revenue and profitability. You will take full responsibility for marketing and branding all F&B outlets, ensuring strong market positioning, sustained occupancy, and revenue growth. As a key strategic leader, you will have the mandate to influence decision-making across product development, pricing, promotions, events, and brand positioning. This role offers an exciting opportunity to build and elevate a compelling F&B brand while collaborating closely with operations teams and external partners.

Develop and execute comprehensive marketing strategies for all F&B outlets, defining the unique positioning and role of each concept within the portfolio
Create and manage 360-degree campaigns across online and offline channels, including social media, PR, influencer partnerships, events, brand collaborations, and traditional advertising
Drive occupancy and revenue through strategic promotional activities, traffic generation, and seasonal campaign planning (holidays, special events, themed brunches)
Collaborate on pricing strategies, conversion optimization, and revenue management initiatives with F&B leadership
Produce compelling content and storytelling that builds a strong, cohesive F&B brand identity and communicates the emotional experience of each outlet
Monitor campaign performance, traffic metrics, paid online activities, and ROI; translate data insights into actionable business decisions
Work collaboratively with F&B management and culinary teams to influence menu storytelling, guest experience, and operational offerings
Manage relationships with external agencies, freelancers, and vendors to ensure quality execution and cost efficiency
Stay informed on gastronomy trends, local market dynamics, and competitive positioning within Cairo’s F&B landscape
Support the development of brand guidelines, collateral materials, and visual assets that reflect premium positioning and local market preferences

Qualifications

Proven experience in F&B marketing, ideally from a luxury hotel, premium restaurant group, or lifestyle marketing agency
Demonstrated expertise in developing and executing marketing strategies with measurable business impact on revenue and occupancy
Strong hands-on experience creating engaging content, managing campaigns, and building brand narratives
Proficiency in digital marketing channels including social media management, online advertising, and analytics platforms
Excellent analytical skills with the ability to monitor performance metrics, interpret data, and optimize campaigns based on insights
Experience managing budgets, vendor relationships, and cross-functional teams
Solid understanding of the F&B industry, dining experiences, and the ability to translate culinary concepts into compelling marketing messages
Familiarity with gastronomy trends and the luxury/premium market segment
Fluent, professional-level English communication skills (written and verbal)
Fluent Arabic language proficiency
Strong organizational and project management skills with the ability to manage multiple initiatives simultaneously
Collaborative mindset with excellent interpersonal skills and the ability to work effectively with diverse teams
Creative thinking and innovative approach to problem-solving and campaign development
Flexibility and adaptability in a fast-paced, dynamic environment
Knowledge of the Egyptian F&B market, local consumer behavior, and regional media landscape (preferred)
Experience with event marketing and experiential activations (preferred)

Additional Information

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift.
Occasional ascending or descending stairs and ramps.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Guest Relation Agent

Job Description

Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform & grooming )
Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level.
Check the lobby area in regards to “cleanliness, light, ashtray, brochures “, take on spot necessary action.
Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities.
Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected.
Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM.
Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card member ship, and get feedback from the guests.
Follow up on the long staying guest requests: give them a courtesy call & send them amenities as per their request.
To be present in the lobby to escort VIP guest to the exit of the hotel upon check-out.
Lobby from day time tonight time: Lighting the lobby candles and switch on the light according to the standard.

Qualifications

-Bachelor’s in Tourism , Languages or any related Field.
– ( 0-3 ) years experience working with Opera or a related system.
– Fluency in English is a must.
– Additional languages are a plus.
– Passion for guest service.
– Excellent written and verbal communication, interpersonal and leadership skills.

Additional Information

Ihr Team und Arbeitsumfeld:
In 1-2 Sätzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln
Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis
Unser Engagement für Diversity & Inclusion:
Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.

Company Description

Gründe für Accor zu arbeiten?
Wir sind weit mehr als ein weltweit führendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Persönlichkeit passen.
Wir unterstützen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen dafür, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen Möglichkeiten von Accor erkunden kannst.
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam können wir die Gastronomie und Hotellerie von morgen verändern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.
Tu das, was Du liebst, trage etwas für die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS

Source: official careers site of Accor. Apply directly with the employer.

Quality & Sustainability Manager

Job Description

1 BASIC FUNCTION

Is the ‘Voice of the Guest’ within the hotel. Cooperates closely with the hotels’ management board and works

cross-departmentally with all departments to improve reputation performance and guest satisfaction.

Is the ‘Brand Ambassador’ within the hotels. Has a perfect understanding and clear vision of the brands’

promise to the guests and, monitors, plans and ensures brand compliance in hotel operations.

Is the ‘Sustainability Leader’ within the hotels. Cooperates closely with the hotels’ management board and

works cross-departmentally with all departments to meet both the hotels’ and the company’s environmental and sustainability targets.

2 SCOPE

Is responsible for implementing and driving the Guest Experience, Brand Compliance, Sustainability programs

throughout the hotels with the support of the management board. Coordinates and manages the programs in terms of the continuous improvement process.

3 RESPONSIBILITY

Reputation Performance Management: Ensures the reputation management of the hotel is fully functional

on all levels including analyzing of RPS results, monitoring competitors and operational efficiency, initiating operational improvement efforts and tracking results. Is responsible for achieving or exceeding the hotel’s RPS score.

Brand Compliance: Ensures all brand markers and programs are implement throughout the hotel, audits

compliance monthly and drives improvement plans with the relevant departments. Prepares departments for LQA / Mystery Shopper visits.

Sustainability: Ensures the action plans for both environmental and sustainability programs are in place and followed by supporting Departments. Is responsible for achieving eco-certification and other related targets.

Coordinates that all actions & targets are clearly and regularly communicated to the guests and on Social Media to create awareness.

4 CLUSTER QUALITY & SUSTAINABILITY MANAGER – WORK PERFORMED:

4.1 REPUTATION PERFORMANCE MANAGEMENT

• Chairs a monthly Quality meeting, reviewing RPS scores and sentiments, following-up actions plans and submits a monthly VOG report before the 5th of each new month.

• Identifies sentiments with a consistent downward trend and / or score below 80% and drives improvement plans in cooperation with the relevant HOD. Actively drives improvement.

• Manages the process of setting and amending Local Standard Operating Procedures when required.

4.2 BRAND COMPLIANCE

• Conducts a minimum of one Brand Compliance Audit per area / per month and more if required.

Sets corrective plans, target dates and assigns responsibilities.

• Chairs brand meetings as needed to ensure team communication and results.

• Manages the preparation, coordination, debriefing, and follow-up of all LQA audits.

• To actively monitor spelling and brand compliance for all inhouse guest communications, printed and digital.

• Is actively involved in the Product Modernity replacement cycle management, the design stage of refurbishments in terms of brand compliance.

4.3 SUSTAINABLE DEVELOPMENT PROGRAM

• Manages the preparation, coordination, debriefing, and follow-up of annual eco-certification audits with the highest possible certification.

• Analyzes all CSR data versus targets, identifies improvement areas, defines actions in cooperation with the area leader(s) and sets target dates and responsibilities for continuous improvement.

• Is actively involved in GAIA data-entry and reporting.

• Coordinates clear internal & external communications on targets, achievements, activities, and projects to all stakeholders.

Qualifications

Qualifications & Experience

Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, Quality Management, or a related field.
3–5 years of experience in hotel quality, guest experience, operational excellence, or a similar role.
Previous experience in a 4- or 5-star hotel is preferred.
Strong knowledge of hospitality quality standards, brand standards, and guest experience principles.
Experience in conducting quality audits, operational inspections, and compliance reviews.
Strong analytical, reporting, communication, and presentation skills.
Excellent English communication skills, both written and verbal.
Strong knowledge of Microsoft Office and relevant hotel quality systems.

Company Description

Mövenpick Resort El Quseir is a luxury five-star resort on Egypt’s Red Sea coast and part of Accor family. With a strong focus on authentic hospitality, exceptional guest experiences, and Swiss-inspired service, the resort offers a dynamic and inspiring environment for both guests and Heartists.

Source: official careers site of Accor. Apply directly with the employer.

guest relations manager

Job Description

Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.
Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.
Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.
Monitor guest satisfaction and provide feedback to management for service improvements.
Supervise and support the Guest Relations team in daily operations.
Provide coaching and guidance to team members to maintain service standards.
Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.
Maintain guest records, preferences, and special requests in the hotel system.
Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.
Support the Guest Relations Manager in audits, inspections, and quality control initiatives.
Assist in planning and executing special events, VIP services, and guest recognition programs.
Ensure proper arrangements for guest amenities, surprises, and personalized services.

Qualifications

Your experience and skills include: (*required prior to start date)

Two years supervisory/management experience in Front Office operations
Cash/float handling experience
Service focused personality is essential and previous leadership experience required
Prior experience working with Opera or a related system
Proven ability to build and maintain good relationships with all stakeholders
Communicate thoughts, actions and opportunities clearly with strong networking skills
Ability to lead by example, believe in a strong team culture and set the scene for high performance

Company Description

Join us at Accor, where life pulses with passion!

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Hospitality is a work of heart,
Join us and become a Heartist®.

Source: official careers site of Accor. Apply directly with the employer.

Duty Manager

Job Description

Education: Bachelor’s Degree
Experience: At least 5 years of experience in the industry following theoretical education.
Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees.
Courses and Training: Advanced theoretical and practical knowledge.
Computer Literacy: MS Office applications, Front Office operating programmes (Fidelio, Opera etc.).
Skills: Expected to have comprehensive technical knowledge and work experience related to the methods, advanced techniques, special equipment and work processes in the related field. Knows, applies and ensures application of all services and product ranges in the related field. Has command of guest profiles.

Qualifications

2.1 Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. Greet the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.

2.2 Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests. Assist in VIP’s arrival departure in absence of guest relation officers.

Assists in sending guest messages or faxes.
Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows.
Assists in handling room lock problems.
Prepares and checks for VIP’s arrival and escorts guests to rooms.
Coordinates with all departments concerned in order to maintain Front Office functions properly.
Operates the front office computer system in order to assist front office attendants.
Checks group department fit and ensure switchboard makes appropriate wake up calls.
Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
Assists reception, business centre, cashier, concierge and bell captain during they are busy.
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.
Carry out all other duties assigned by managers and hotel management not specified in the job description.
Carry out all responsibilities related to Protection from pandemic disease & action response implemented at the facilities

Additional Information

Company Description

Join us at Accor, where life pulses with passion!

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Hospitality is a work of heart,
Join us and become a Heartist®.

Source: official careers site of Accor. Apply directly with the employer.

Learning & Development Coordinator

Job Description

Main Duties:

To design, implement and evaluate training and development programs as identified by Training Needs Analysis.

To liaise with professional bodies, training institutions and consultants to source out and develop with the appropriate programs.

To assist all departments in preparing for Human Resources Management Operations Review including conducting a self-audit for the Training Department.

To ensure that the Department’s Operational Budget is strictly adhered to and that all costs are strictly controlled.

To manage and develop the employees, ensuring that they are developed to their maximum potential and efficiency and monitor their performance to stay current with the Training philosophies and Methodologies.

To manage an up-to-date Training Resources Centre fully equipped with training facilities.

To ensure the security of training facilities, equipment and materials.

To assist the Executive Committee in identifying the training needs within each department.

To respond to changes in the Human Resources Functions as dictated by the industry, company or hotel.

To ensure that the recommended quota of Departmental trainers are trained and maintained for each department.

To ensure the maximum utilization of Departmental Trainers are trained for each Department.

To regularly audit, evaluate and provide constructive feedback to Departmental Trainers on their performance.

To initiate and implement regular training motivational programs to motivate Departmental Trainers. To organize regular recognition Programs for Departmental Trainers.

To schedule regular meetings with respective Departmental trainers and their Department Heads to discuss training matters.

To work with the Departmental Trainers and ensure that they submit and conduct Monthly Departmental Training Schedules.

Qualifications

Your experience and skills include:
Excellent interpersonal and communication skills
Ability to prioritize work in an environment with multiple interests
Ability to handle complex and confidential information with discretion
Competency using a variety of computer softwares

Additional Information

Company Description

Source: official careers site of Accor. Apply directly with the employer.

Talent Acquisition coordinator

Job Description

Manage the full recruitment cycle from job posting to onboarding.
Coordinate with department managers to understand hiring needs and job requirements.
Prepare and publish job advertisements on job boards, social media, and recruitment platforms.
Source candidates through various channels such as job portals, LinkedIn, referrals, and recruitment databases.
Screen resumes and conduct initial interviews to assess candidate suitability.
Schedule and coordinate interviews between candidates and hiring managers.
Maintain and update the applicant tracking system (ATS) and recruitment database.
Ensure a positive candidate experience throughout the recruitment process.
Support employer branding initiatives to attract top talent.
Prepare recruitment reports and track hiring metrics.
Assist in onboarding new employees and completing hiring documentation

Qualifications

Bachelor’s degree in Human Resources, Business Administration, or a related field.
2–4 years of experience in recruitment or talent acquisition.
Strong knowledge of recruitment tools, job boards, and sourcing techniques.
Excellent communication and interpersonal skills.
Ability to manage multiple vacancies simultaneously.
Good organizational and time-management skills.
Familiarity with ATS systems and HR software is a plus.

Additional Information

Company Description

Join us at Accor, where life pulses with passion!

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Hospitality is a work of heart,
Join us and become a Heartist®.

Source: official careers site of Accor. Apply directly with the employer.

EN – Server

Job Description

We’re looking for an energetic and customer-focused Server to join our dynamic team in Cairo, Egypt. In this role, you’ll be the face of our establishment, delivering exceptional service and creating memorable dining experiences for our guests. You’ll work in a collaborative environment where your attention to detail, efficiency, and genuine care for customer satisfaction directly contribute to our success. This position offers the opportunity to grow your hospitality skill set while working alongside a supportive and inclusive team.

Greet and seat guests in a warm, professional, and welcoming manner
Take accurate food and beverage orders while demonstrating comprehensive knowledge of menu items, daily specials, and preparation methods
Serve food and beverages promptly and efficiently, ensuring quality presentation and guest satisfaction
Maintain properly set and organized tables throughout service periods
Process payments accurately and handle cash and credit card transactions with integrity
Collaborate effectively with kitchen and support staff to ensure timely food preparation and seamless service delivery
Address guest inquiries, concerns, and special requests with courtesy, empathy, and problem-solving skills
Maintain a clean, organized, and hygienic dining area in compliance with all food safety standards
Perform side work duties including restocking supplies, cleaning stations, and preparing the dining space
Adapt professionally to varying environmental conditions, including Cairo’s warm climate
Demonstrate flexibility in scheduling and willingness to support team members during peak service times

Qualifications

Good English communication skills, both verbal and written
Strong knowledge of food and beverage service techniques and etiquette
Proven ability to thrive in fast-paced, high-pressure environments
Solid basic math skills for handling financial transactions accurately
Exceptional teamwork and collaboration abilities with diverse team members
Strong time management and multitasking skill set
Physical stamina to stand, walk, and remain active for extended periods
Food handling certification (may be required based on local regulations)
Previous experience in food service, hospitality, or customer-facing roles (preferred)
Familiarity with local Egyptian cuisine and cultural dining customs (beneficial)
Professional appearance and grooming standards
Strong problem-solving abilities and adaptability to changing situations
Excellent listening skills and genuine interest in guest satisfaction

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

People & Development Assistant

Job Description

About the Role

We are looking for a passionate, highly organized, and detail-oriented People & Development Assistant to join our HR team. In this role, you will play a key part in supporting the full employee lifecycle—from talent acquisition and onboarding to supporting learning and development programs and fostering a positive, engaging workplace culture.

Key Responsibilities

Talent Acquisition Support: Assist in drafting and posting job descriptions, screening resumes, coordinating interview schedules, and communicating with candidates.
Employee Onboarding: Prepare welcome packages, coordinate contract signing, and manage the orientation process for new hires to ensure a seamless integration into the company.
HR Administration & Records: Maintain and update employee databases and digital personnel files accurately and confidentially; track employment contracts and renewals.
Learning & Development Support: Assist in coordinating training sessions, booking venues or virtual platforms, evaluating training effectiveness, and tracking employee attendance.
Day-to-Day Operations: Serve as a first point of contact for employee inquiries regarding internal policies and procedures, and handle general administrative tasks for the HR team.
Employee Engagement & Culture: Contribute to organizing company events, team-building activities, and initiatives focused on improving workplace environment and employee satisfaction.

Requirements & Qualifications

Education: Bachelor’s degree in Human Resources, Business Administration, Organizational Psychology, or a related field.
Experience: 0–2 years of experience in Human Resources (previous HR internships are a strong plus).
Soft Skills:
- Excellent verbal and written communication skills with strong interpersonal abilities.
- Strong organizational skills, the ability to multitask, and a keen eye for detail.
- High level of professional integrity and discretion when handling confidential information.
Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with Human Resources Information Systems (HRIS).
Languages: Full professional proficiency in both Arabic and English (spoken and written).

What We Offer

A supportive, dynamic work environment that encourages continuous learning and professional growth.
Competitive salary and benefits package (commensurate with qualifications and experience).
Genuine opportunities for career advancement within the People & Development department.

Let me know if you would like me to format and save this directly into a Google Doc for you!

Additional Information

What awaits you…

The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
The ability to challenge the norm and work in an environment that is both creative and rewarding.
Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
A competitive package and plenty of development opportunities.

Company Description

Portaluna, a Morgans Originals Hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know — connecting people to the city, the culture and the moment.

This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.

Source: official careers site of Accor. Apply directly with the employer.

Revenue Manager

Job Description

We are looking for a passionate and experienced revenue manager ready to take their career to the next level: drive revenue growth across our iconic hotels and brands, optimize pricing strategies and channel performance, build best practices and work with sector-leading technology.

As Revenue Manager, you will collaborate closely with Sales, Marketing and Reservations teams, including Sales, Marketing and Reservations, to optimize our revenue performance across a property and achieve our business goals.

You will formulate and execute revenue strategies, identify market trends, and collaborate closely with the executive team on forecast and pricing. You will be a contributor to our revenue management community of practice internally and externally, mentor junior team members and receive learning and development support as you grow your career.

You will;

Oversee revenue management strategies for the property.
Ensure consistent pricing and revenue strategy.
Conduct market analysis and performance benchmarking.
Lead the weekly/bi-weekly Revenue Management meetings providing insights based on reporting data.
Develop topline revenue forecasts and actively seek opportunities to drive incremental profit across all revenue centres of the business.
Conduct regular performance reviews and optimize pricing and inventory.
Mentor, coach and develop junior team members in revenue management practices.
Collaborate with senior management, sales, finance, and front office teams to align strategies with business goals.
Ensure reservations are well managed and coordinate with the reservations team.
Drive market share in your competitive set and ensure all systems are adequately used to optimize RevPAR.
Leverage your knowledge of the distribution landscape, including online travel agencies and distribution networks to optimize hotel profits.
Responsible for data quality and system hygiene of Revenue Management and Distribution applications; platforms and tools used by the hotels.
Maximize room revenue, profit and market share associated with rooms.
Optimizing the hotels and RGI (Revenue
Generation Index – measuring the hotel’s position as compared to the competition)
sales revenue.
Supports the budgetary process and the yearly strategy.
Devises the yearly budget per segment, determines, sales strategy.
Develops and steers the hotel’s Revenue strategy.
Prepares forecasts and chairs the Revenue meeting.
Updates rates and restrictions throughout all distribution channels.
Collects, integrates and studies market and competition data on a daily basis.
Maintain the revenue reporting system and analyse reservation patterns.
Be aware of the strengths and weaknesses of all competing hotel and restaurant
products and provide regular updates after visiting competition hotels allocated for
tracking purposes.
Provide ongoing market intelligence by monitoring business sources and segments.
Assist the DOS in pursuing new market segments to secure sales and prepare
proposals for consideration.
Ensure that revenues and / or cost controls are maximized through proactive actions
rather than reactive management.
Report on trends in the industry and local markets.
Conduct the hotel’s revenue meetings as scheduled.

Qualifications

– Minimum 2 years of experience in a revenue manager role.

– Previous working experience in Red Sea destinations, (Sharm El Sheikh / Hurghada)

– Strong background in resort revenue management and reservations, including forecasting, budgeting, pricing strategies, and market analysis

Company Description

Founded in 2000 in Antalya by award-winning Turkish entrepreneur Fettah Tamince, who desired to create cities within cities.

Encapsulating traditional Turkish hospitality, where each Rixos destination is a rich living space where guests and residents can find everything they need, always in carefree atmosphere.

Brand Network:

Currently 35 hotels (13,000+ rooms) operating and more than 20 hotels (12,000+ rooms) in the pipeline.

With a global presence, Rixos Hotels & Resorts are renowned for providing guests of all ages and interests with the ultimate all-inclusive experience.

With all-inclusive, all-exclusive programming and services, we cater for every member of the family and we are always where our guests want us to be!

What is special about Rixos Service?

A culture of noticing the little things and knowing that the little things have always been the big things!

Are you ready to join our amazing multicultural environment, work in real luxury hotels with ongoing career growth and development opportunities, as well as the most competitive salary and benefits?

Apply now, join Rixos and make a difference in others’ life!

Source: official careers site of Accor. Apply directly with the employer.

EN – Chef de Partie Hot Kitchen

Job Description

Chef De Partie
Ready for a sizzling career move? You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests smile and wanting more.
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Actively share ideas, opinions and suggestions to improve the environment and menus
Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to property recipes and standards
Communicate effectively with the rest of the team and thrive for guest feedback

Qualifications

Your experience and skills include:

Proven experience as a Chef de Partie or similar culinary role, preferably in a high-volume hospitality environment

Ability to work well under pressure in a fast-paced environment, particularly in confined galley spaces

Ability to work cohesively and collectively as part of a team in close-quarter living and working conditions

Adaptability and flexibility to work extended contracts and varied shift patterns typical of cruise operations

Strong food safety and hygiene knowledge with relevant certifications (e.g. HACCP, Food Safety Level 2 or equivalent)

Experience working with international guests and multicultural teams

Prior experience in the cruise or maritime hospitality industry is preferred

Excellent communication skills and a collaborative approach to menu development and service excellence

Additional Information

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

EN – Chef de Partie Gard Manger

Job Description

Qualifications

Your experience and skills include:

Ability to work well under pressure in a fast paced environment

Ability to work cohesively and collectively as part of a team

Proven experience as a Chef de Partie or similar culinary role

Strong knowledge of cold food preparation and garde manger techniques

Excellent knife skills and food presentation abilities

Preferred qualifications:

Nile cruise or river cruise ship experience

Culinary diploma or professional certification in hospitality

Experience working in international or multi-cultural kitchen environments

Additional Information

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

EN – Reception Agent

Job Description

Reception Agent
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

Your experience and skills include:

Minimum 1 year of experience in a reception, front desk, or guest-facing hospitality role

Service-focused personality with a genuine passion for delivering exceptional guest experiences

Strong communication and interpersonal skills with the ability to engage guests professionally

Proven ability to manage check-in/check-out procedures and handle guest requests efficiently

Demonstrated experience with upselling and promoting services to enhance guest satisfaction

Excellent multitasking abilities in a fast-paced environment

Professional demeanor and polished appearance

Fluency in English; additional languages are a plus

Additional Information

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

EN – Housekeeping Supervisor

Job Description

Housekeeping Supervisor

Reliable and engaging. As a Housekeeping Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to ensuring guest rooms and common areas meet the highest standards from the moment guests arrive through to their departure.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Lead and supervise the day-to-day housekeeping operations to ensure all cleaning and maintenance standards are consistently met with attention to detail

Oversee room inspections, quality control checks, and inventory management to maintain exceptional cleanliness and guest satisfaction

Schedule and coordinate housekeeping staff assignments while monitoring productivity and adherence to departmental procedures

Handle guest concerns related to room conditions and cleanliness, responding promptly and implementing corrective actions to guarantee memorable experiences

Ensure housekeeping team members are informed daily about priorities, special requests, and personalized service requirements to deliver excellence

Qualifications

Your experience and skills include:

Proven track record in a housekeeping or hospitality leadership role

Service-oriented mindset with a genuine commitment to guest satisfaction and operational excellence

Strong supervisory and team management capabilities with the ability to lead by example

Proficiency with property management systems such as Opera or similar platforms

Excellent interpersonal, communication, and problem-solving skills

Demonstrated ability to manage multiple priorities, maintain attention to detail, and uphold high cleaning and maintenance standards

Knowledge of housekeeping best practices, safety protocols, and inventory management

Ability to train, motivate, and develop housekeeping team members effectively

Additional Information

Company Description

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Source: official careers site of Accor. Apply directly with the employer.

Rooms Training Manager

Job Description

Training Strategy & Execution

Design and implement structured Rooms training programs, including onboarding, service standards, product knowledge, systems usage, and guest experience excellence.
Align all training initiatives with brand standards, operational priorities, and commercial objectives.
Conduct a blend of on-the-job training, classroom sessions, and coaching interventions to support learning retention and application.

Business Impact & Performance

Drive measurable improvements in guest satisfaction scores, service quality, and upselling performance through targeted training initiatives.
Analyse operational performance and identify skill gaps to recommend and implement training solutions.
Support Rooms leadership in improving overall departmental performance through capability development.

Learning Culture & Team Development

Foster a strong service culture by embedding brand values, storytelling, and guest engagement principles into all training activities.
Provide ongoing coaching and performance feedback to team members and supervisors.
Develop structured learning pathways for supervisory and future leadership roles.
Identify high-potential talent in the Rooms departments and support succession planning in collaboration with People Development and People & Culture.

Training Governance & Compliance

Ensure all team members comply with hygiene, grooming, and service standards requirements.
Maintain full compliance with local regulations and brand audit standards; ensure continuous audit readiness.
Deliver mandatory training programs and track completion across all Rooms team members.

Content Development & Continuous Improvement

Develop, update, and standardize training materials, SOPs, manuals, and checklists in collaboration with Rooms leadership.
Continuously review and enhance training effectiveness based on feedback, audits, and evolving business needs.
Implement modern learning approaches, including blended learning and digital training tools where applicable.

Monitoring, Reporting & Analytics

Track and report on key training metrics, including training hours, participation, assessment results, and completion rates.
Measure training effectiveness through post-training performance, guest feedback, and operational KPIs.
Prepare monthly training reports highlighting progress, impact, and areas for improvement.
Maintain accurate training records, attendance logs, and development tracking for all team members.

Qualifications

Qualifications & Experience

Diploma or degree in Hospitality Management, Learning & Development, or a related field.
Minimum 5–7 years’ experience in hotel Rooms operations and/or Learning & Development.
Proven experience in delivering training within a hospitality environment.
Strong understanding of service standards, guest experience, and Rooms operations.

Skills & Competencies

Excellent communication and interpersonal skills.
Strong coaching, mentoring, and facilitation capabilities.
High attention to detail and commitment to service excellence.
Strong organizational and time-management skills.
Analytical mindset with the ability to translate training into measurable performance outcomes.
Proficient in MS Office and familiar with learning management systems (LMS) is an advantage.
Professional level of English required; additional languages are a plus.

Additional Information

Company Description

“Why work for Accor?

Source: official careers site of Accor. Apply directly with the employer.

Food & Beverage Training Manager

Job Description

Training Strategy & Execution

Design and implement structured F&B training programs, including onboarding, service standards, product knowledge, and guest experience excellence.
Align all training initiatives with brand standards, operational priorities, and commercial objectives.
Conduct a blend of on-the-job training, classroom sessions, and coaching interventions to support learning retention and application.

Business Impact & Performance

Drive measurable improvements in guest satisfaction scores, service quality, and upselling performance through targeted training initiatives.
Analyse operational performance and identify skill gaps to recommend and implement training solutions.
Support F&B leadership in improving overall departmental performance through capability development.

Learning Culture & Team Development

Foster a strong service culture by embedding brand values, storytelling, and guest engagement principles into all training activities.
Provide ongoing coaching and performance feedback to team members and supervisors.
Develop structured learning pathways for supervisory and future leadership roles.
Identify high-potential talent in the F&B department and support succession planning in collaboration with People Development and People & Culture.

Training Governance & Compliance

Ensure all team members comply with food safety (HACCP), hygiene, grooming, and service standards requirements.
Maintain full compliance with local regulations and brand audit standards; ensure continuous audit readiness.
Deliver mandatory training programs and track completion across all F&B team members.

Content Development & Continuous Improvement

Develop, update, and standardize training materials, SOPs, manuals, and checklists in collaboration with F&B leadership.
Continuously review and enhance training effectiveness based on feedback, audits, and evolving business needs.
Implement modern learning approaches, including blended learning and digital training tools where applicable.

Monitoring, Reporting & Analytics

Track and report on key training metrics, including training hours, participation, assessment results, and completion rates.
Measure training effectiveness through post-training performance, guest feedback, and operational KPIs.
Prepare monthly training reports highlighting progress, impact, and areas for improvement.
Maintain accurate training records, attendance logs, and development tracking for all team members.

Qualifications

Diploma or degree in Hospitality Management, Learning & Development, or a related field.
Minimum 5–7 years’ experience in Food & Beverage operations and/or Learning & Development.
Proven experience in delivering training within a hospitality environment.
Strong understanding of service standards, guest experience, and F&B operations.

Skills & Competencies

Excellent communication and interpersonal skills.
Strong coaching, mentoring, and facilitation capabilities.
High attention to detail and commitment to service excellence.
Strong organizational and time-management skills.
Analytical mindset with the ability to translate training into measurable performance outcomes.
Proficient in MS Office and familiar with learning management systems (LMS) is an advantage.
Professional level of English required; additional languages are a plus.

Additional Information

Company Description

“Why work for Accor?

Source: official careers site of Accor. Apply directly with the employer.

Steward

Job Description

* Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re- washing.

* Ensure water temperature, and chemical levels are appropriate to run the dishwashing machine, and complete proper documentation.

* Ensure clean wares are stored in appropriate areas.

* Clean the dishwashing machine, including removing trash and spraying the inside of the machine, cleaning and unclogging the spray arms and jets, cleaning the outer surfaces of the machine and troubleshoot dishwasher malfunctions as required.

* Work with employees working on all shifts in order to distribute duties.

* Actively take part in all operations and ensure that operations are carried out seamlessly.

* Monitor the buffet preparation equipment and hand them over to the buffet attendant fully functional.

* Assist his/her seniors and assume the full responsibility of the department in their absence.

* Control the entry/exit and break hours of employees.

* Control the washing cycle of the dishwasher to ensure that the proper cycle is used and correct it, if necessary. * Handle requests placed by juniors and, when necessary, report them to his/her seniors.

* Control garbage collection and the garbage areas and ensure that the necessary arrangements are made.

* Take part in the Emergency Response Teams.

* To implement necessary warnings and departmental trainings in order to save energy inside the facility.

* Implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.

* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.

* Carry out all other duties assigned by managers and hotel management not specified in the job description

Qualifications

* Education: At least a primary school diploma.

* Experience: At least 3 years of related work experience or 1 year of work experience in a lower position and experience with applying the main principles and/or different methods.

* Foreign Language: Not required.

* Courses and Training: Prior attendance in trainings in the related field.

* Computer Literacy: Not required

* Skills: Expected to possess advanced level of knowledge of standard work routines and general kitchen rules. Expected to perform simple, specific and standard tasks that are generally repetitive.

Company Description

Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh

Source: official careers site of Accor. Apply directly with the employer.

Public Area Attendant

Job Description

* Is responsible for the cleaning of all public areas, rooms, corridors, personnel changing rooms, restaurants, toilets in the lobby and public areas, and all administrative offices.

* When necessary, clean the rooms or floor corridors.

* Clean all of the hotel windows.

* Clean the carpets and mop the floors.

* Clean and treat the marble surfaces.

* Wipe the walls and ceilings and carry and arrange furniture.

* Vacuum and dust the curtains.

* Clean the chairs and carpets.

* Ensure maintenance and cleaning of the devices used in the public area, learn how to use these devices and use them.

* Carry material that the Housekeeping Department needs from the storage house or warehouse.

* Empty the garbage in the general areas.

* When necessary, make up rooms.

* Immediately hand over any lost and found items to the Housekeeping Office.

* Immediately report any suspicious persons or packages etc. to senior managers for security purposes.

* Public area attendant working in the restaurants, bars, room and ballrooms are responsible for vacuuming, shampooing and window cleaning.

* Responsible for cleaning and wiping all of the windows at the hotel.

* Is familiar with security and protection methods.

* Attend vocational training.

* Is clean, friendly, and hygienic.

* Perform all tasks assigned by seniors.

* Take part in the Emergency Response Teams.

* Responsible for reporting all breakdowns identified in his/her section to seniors.

* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.

* Carry out all responsibilities related to the quality management systems implemented at the facilities.

* Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

* Education: At least a high school or vocational diploma.

* Experience: Can learn the job in a few months and enhance knowledge in one year.

* Foreign Language: Not expected.  Courses and Training: Not expected.

* Computer Literacy: Not required.

* Skills: Expected to know the standard work routines and general rules. Required to possess certification for the job, if necessary. Expected to use basic tools and devices related to the job.

Company Description

Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh

Source: official careers site of Accor. Apply directly with the employer.

Life Guard

Job Description

* To guard our guests life against drowning in pool or beach

* Contentious monitoring for hotel pool and beach and make all hotel signs in his area updated.

* Have a governmental certificate in life guard updated and renew it.

* Informing his management to prepare reports for any hazard situations during his shift.

* To be aware and have enough knowledge about first aids and how dealing with drowning cases.

* To be flexible in assisting around different areas of the hotel and to perform any other tasks assigned by your management.

* Operates a quality professional fitness program carrying out fitness testing, evaluations, and program design and fitness instruction.

* To be aware with hotel’s health, safety and hygiene policies.

* Ensure all safety and cleaning standards are maintained throughout the hotel.

* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy.

* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.

* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.

* Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

* Education: At least a high school or vocational diploma.

* Experience: At least 2 years of related work experience

* Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees. * Courses and Training: Professional trainings and seminars and professional certification.

* Computer Literacy: Not Required

* Skills: Expected to use basic tools and equipment related to the job. Expected to perform simple, specific and standard tasks that are generally repetitive.

Company Description

Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh

Source: official careers site of Accor. Apply directly with the employer.

Commis II

Job Description

* Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines

* Ensure the quality of the food items and notify manager if a product does not meet specifications..

* To promote efficiency, confidence, courtesy and an extremely high standard of social skills.

* To generally promote and ensure good inter-departmental relations.

* Display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

* To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.

* Adhere to Company and Hotel rules and regulations at all times.

* Report any equipment failures/problems to the Maintenance Department

* Participate in any Training/Developments schemes as recommended by senior management.

* Assist the Duty Manager in any task outlined/detailed by him/her.

* Comply with any reasonable request made by management to the best of your ability.

* Ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.

* Implement necessary warnings and departmental trainings in order to save energy inside the facility.

* Implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.

* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.

* Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

* Education: At least a primary school diploma.

* Experience: Can learn the job in 3 year and perform duties at expected level.

* Foreign Language: Not required.

* Courses and Seminars: Prior attendance in trainings in the related field.

* Computer Literacy: Not required.

* Skills: Has knowledge of and is capable of using the products, kitchen and equipment. Expected to use non-standard, specific tools and devices related to the job and that can be learned in a few months.

Company Description

Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh

Source: official careers site of Accor. Apply directly with the employer.

Reservation Agent

Job Description

Reserves various requests which come through different mediums.
Organizes reservation records either by date of arrival or alphabetically.
Prepares both confirmation and cancellation letters regarding reservations.
Has prior knowledge about hotels, trains, airlines etc.
Tracks room facilities.
Rates hotels so that clients can easily access them.
Processes reservations through telephone, mail, fax or any other medium.
Makes reservations for travel agents, airlines, hotel services etc.
Makes cancellation and modification of reservations.
Appearance should be sophisticated and friendly.
Arranges programs for clients.
Should be aware of all the processes.
Prepares documents for front office use.
Books, cancels, or alters bookings.
Has complete knowledge of all the categories they handle.
Should be able to handle crisis periods.
Should have priority list of all the categories under him/her.
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings.
To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
To implement necessary warnings and departmental trainings in order to save energy inside the facility.
To carry on implementing decisions which were taken for saving energy.
To predict effects of environment and efficiency of energy on purchased equipment.
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
Employee’s Full Name
Date/Signature
Carries out all responsibilities related to the quality management systems implemented at the facilities.
Carries out all other duties assigned by managers and hotel management not specified in the job descript*

Qualifications

Education: At least a high school or vocational diploma.
Experience: At least 2 years of work experience.
Foreign Language: Sufficient level of foreign language knowledge to keep track of related literature.
Courses and Training: Prior attendance in courses and seminars in the field.
Computer Literacy: MS Office applications, Front Office computer system.
Special Qualifications: Has knowledge of the legislation / practices / systems in the related field.
Performs several actions that are correlated and concern more than one group of actions specifically aimed at the targets.
Performs specific sequential activities that are related*

Company Description

Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh

Source: official careers site of Accor. Apply directly with the employer.

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