Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Groups & Events Sales Representative you’re not just driving revenue by securing GCE bookings – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Handle group and event enquiries: Respond to incoming group and event enquiries in a timely and professional manner, supporting the conversion of leads into confirmed bookings.
• Support upselling opportunities: Identify and communicate opportunities to upsell hotel services and event offerings to maximize revenue.
• Maintain the events calendar: Assist in managing and updating the events calendar, ensuring accurate scheduling and effective use of event spaces.
• Maintain client relationships: Communicate with customers to understand their requirements, provide relevant information, and support customer satisfaction and repeat business.
• Conduct hotel site visits: Arrange and support hotel show rounds, presenting event spaces and services in line with client expectations.
• Coordinate event administration: Ensure accurate documentation, follow-up, and handover of confirmed events to the relevant operational departments.
• Support promotional activities: Assist in hotel sales and promotional activities to increase visibility and generate Group, Conference & Events (GCE) business.

Qualifications

• University degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Previous experience in hotel sales, events, or customer service is an advantage.
• Good command of written and spoken English.
• Good communication, organizational, and interpersonal skills.
• Knowledge of Microsoft Office applications.
• Customer-focused mindset and ability to work effectively in a team.

Source: official careers site of Hilton. Apply directly with the employer.